Customer Ratings & Reviews
- Model:
- QN55LS03RAFXZA
- SKU:
- 6338846
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the picture quality and design of the 55" Class - LED - The Frame Series - 2160p - Smart - 4K UHD TV with HDR. Many customers compliment the TV's picture quality, saying it is great in both TV and art modes. The TV's design is also well-received, with customers saying it is stylish and modern.
This summary was generated by AI based on customer reviews.
very nice tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great tv to blend in with a high design environment
I would recommend this to a friendSuperb TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV . I enjoy it so much. I would recomend it
I would recommend this to a friendgreat when you do t want a tv to look like a tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv but beware the single cord is VERY fragile.
I would recommend this to a friendWe didn’t need it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After we got the tv mounted, we put the frame on. We looked at it for 30 minutes and realized it didn’t make any impression on us. We didn’t see any significant enhancement to the look of the tv. We’re sending it back
No, I would not recommend this to a friendBrand response from Samsung
Posted .Doxvoxpox:
Thank you for having tried out The Frame TV. I'm sorry to see that the style of the TV did not work for you.
To see our entire 2019 TV lineup and find one that better fits your needs, please visit: https://www.samsung.com/us/televisions-home-theater/tvs/all-tvs/
Should you have questions about specs, features, or what TV might best suit your personal taste and usage scenario, please contact us at:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Did not meet our expectation on setting up our spe
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We wanted all speakers in the house to be able to get the sound from the TV so we could continue to hear when we went to another room.
I would recommend this to a friendBrand response from Samsung
Posted .Steve,
Thank you for purchasing and reviewing this Samsung Frame QLED TV. Your user feedback is very important to us and will be shared with our TV product team.
Please do reach out to us should you have any other questions, concerns, or need assistance.
You can contact Samsung TV Support toll-free at 1-800-SAMSUNG (ask for TVs).
Or by LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger: https://www.facebook.com/samsungsupport
Or find us on Twitter: https://twitter.com/SamsungSupport
To optimize your product experience, we encourage you to register your new Samsung TV at: https://www.samsung.com/us/support/register/
The registration helps you gain access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver better products and service.
- Samsung Ambassador
Not Happy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for on site set up and training - wasnt worth 2 cents - the delivery was supposed to be free - the guys were nice but not teach worthy in the least - my husband already had the wall ready with wires buried and mount holes ready etc.. never again do the Geek Squad - also can't use the VOICE control on my remote because I won't "AGREE" to them stealing and selling all my personal information! I bought this for my own private use and not for them to SELL MY DATA!
No, I would not recommend this to a friendUsing the artwork os has been difficult
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The chat support service from Samsung caused me to reset everything and lost photos and all settings.
No, I would not recommend this to a friendvoice could not sinc
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did not work out well for us/really wanted to see a picture on the wall rather than a black screen had to send it back
I would recommend this to a friendBrand response from Samsung
Posted .retired,
I am very sorry that audio sync issues developed that caused you to return the Frame TV.
Your user experience is very much valued, and we thus ask if you could please reach out to Samsung TV Support so that we can better understand the details of what happened.
You can reach us at:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products. We hope to hear from you.
- Samsung Ambassador
Issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Issue with order. Ordered it over a month ago took forever to get
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dstan:
Thank you for purchasing the Samsung 55" The Frame TV. I am sorry that you are having issues with order fulfillment.
We recommend you contact Best Buy directly for assistance.
If you ever need assistance with product features, specs, or operation, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
- Pros mentioned:Picture quality
Excellent TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've had the TV for about 9 months now and have never had and issue. The TV is more difficult to install than a standard wall mount, but it's not too hard. Picture quality looks great in picture mode and adjusts to the amount of light in the room, so it should never be too bright, or too dim. Picture quality while watching TV looks fantastic as well. If you don;t want to subscribe to the Frame art gallery to get new pictures there are still a lot to choose from that you don't have to pay for. If you're looking for a high quality product and have some extra cash I definitely recommend it.
I would recommend this to a friend Use to love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Art work is very limited unless you purchase a subscription. Television is starting to show signs of failing. Screening is becoming dim around the edges. If you do buy, make sure you buy a warranty with it.
I would recommend this to a friend- Pros mentioned:Picture quality
Samsung Frame TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love this TV! Acts as artwork when TV is turned off. We get many compliments on this TV. Picture quality is awesome.
I would recommend this to a friend Art Mode Is a Worthwhile Feature
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rather than repeating the other reviews, I will simply say that for the notorious Game of Thrones episode "The Long Night"—which had many scenes that were too black to be seen on sets without HDR—we were able to see all the action on our Frame, even the darkest scenes.
I would recommend this to a friendCaution Ads!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has ads on it, a bar pops up at the bottom for 30 seconds and you cannot see through it. You cannot remove it or opt out of it, apparently you agree to it by using the TV no matter what and Samsung doesn't care that you just bought a $1800 tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Geoff,
Thank you for sharing your thoughts on the 55inch Frame TV.
The pre-installed apps and shortcut function buttons are part of our Smart TV platform, designed to deliver a simple, easy, and customized entertainment experience for our customers.
Please know that the ads should only take the size of a tile on the first screen. This screen is only displayed when you press the Home button so that it would not interfere with normal viewing.
You can choose to opt-out of receiving interest-based ads at any time through the Settings menu by following below steps:
Press Home button
Navigate to Settings > Support > Terms & Policy > Interest-Based Advertisement Service Privacy Notice
Then un-check the box to disable
If there is anything else we can do to help improve your experience, please let us know by contacting our Customer Support via:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung TV at: https://www.samsung.com/us/support/register/.
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
-Samsung Ambassador