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Customer reviews

Rating 4.1 out of 5 stars with 7 reviews

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71%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Slow and lags too much

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is good when running. Freezes and locks up frequently. We only use streaming apps and frequently have to restart the tv to catch up. There is also a lag in remote to tv. When clicking on what you want it may take up to 10 seconds to register. However other buttons are too sensitive and can’t be turned off. The channel button on the right is incredibly sensitive and will automatically change the channel if barely touched. Would not recommend yet.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      ToZa,

      We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Frame TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.

      You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care

      I hope these tips help you enjoy your new product.
      You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung