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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 456 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 456 reviews
  • Rated 5 out of 5 stars

    Nice TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice TV and a good choice if anyone looking for a TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV, it has nice colors, it just looks great!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for photos

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek TV with connection box separate. Great idea.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Our Samsung Frame

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family really enjoys are Samsung Frame! We purchased it to use as a frame and not a TV. I purchased a Deco frame for it which are extremely overpriced but they are very high quality and look amazing. I wish the screen brightness could be turned down lower than its current lowest setting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame your life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far we love our new Frame! We upgraded a very old system and it was totally worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best TV ever

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A tv worth investing in, looks like a frame painting when it’s t on. Must have!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty Picture TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the look of a picture hanging on my wall! The installers said I can link my Google Photos to the Art section. I have not had luck doing this. I reached out to support in the chat and they gave me a link but I need someone to walk me through it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is exactly what we were hoping for! Pick up was quick and seamless! Installation was easy and didn’t take more than 1 hour. The frame that I ordered for it was a perfect fit. Family loved watching the pictures on the slideshow over the Christmas holiday. Would definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV the art app and adding a frame make it...

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV as I will be getting a second one for my workout room

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Loses function for Apple TV users.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't function as expected. When a device (IR or HDMI CEC) sends the "power off" signal, the TV powers off entirely instead of entering Art Mode (the ONLY reason I purchased it). This behavior is not present on 2021-2023, or 2025 models. The 2024 is the only one with this issue. The infrared "Power toggle" signal is the one the Samsung remote sends, and works as intended, so most won't notice the issue. For those who wish to avoid using the terrible Samsung smart features and use it exclusively with an Apple TV, this doesn't work. The Apple TV only sends the "power off" signal over CEC, so you can't use the Apple TV remote exclusively, and have to use the Samsung remote for just one button. I have been unable to raise the issue with Samsung, as their support doesn't understand the special functionality of this TV. "Power off" powers the TV off, working as intended, close the case.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      GUseer,

      We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
      • Live Chat
      • Manuals, Software, & Warranty Info
      • Creating a Service ticket

      ~ Samsung Specialist Samsung

  • Rated 4 out of 5 stars

    Almost perfect TV

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing tv just has it issues with the loading apps at times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55” frame

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Deliver process was so easy. The TV is beautiful and provides the perfect esthetic we were going for!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is great! I enjoy the sleek design. It serves its purpose well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great addition to room

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really happy with how this turned out. My wife and I really wanted a television, but did not want it to be the focal point of the room. This TV is not only very slim but doubles as a painting when not in use and seamlessly blends into the room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Transformed our family room

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We decided to transform our family room with new furniture and we showcased our new entertainment center with a Samsung 55 " Frame. The technology is superior, I am using Bluetooth receiver and our exiting speakers. The smart remote is incredible.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best view as a framed picture is daylight hours

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best view as a framed picture is during the daytime. When dark, it lights up somewhat and does not look as much like a framed picture, but more like a tv screen. Applying a wood (or other) frame around it helps.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Great except 1 fatal flaw

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased to display my own landscape photos. Image quality is quite good, especially for the price. I like how slim it is against the wall. Loading and displaying photos is straightforward. So 5 stars except NO COLOR MANAGEMENT. I just assumed for a monitor advertised to display art it would have some ability to manage color. It does have your normal TV color adjustments (brightness, hue, etc) so I can make any given image look right. All of my images are are correctly adjusted on a calibrated monitor and have an appropriate color profile assigned (Image P3 seems the best for The Frame). But then it "optimizes" each photo or art image. If the image is an average mix of colors and intensities it looks great. But is the image is meant to display darker or lighter than average or has a large amount of one color (like orange for a sunset or green for a landscape) then The Frame, instead of respecting the color profile, normalizes the image which in my case often means decreasing saturation, adjusting brightness and changing the color balance of some photos. An so some photos that look great on a calibrated monitor or when printed out end up looking terrible on The Frame. The fact that there is no way to turn of this crappy optimization is inexcusable for something intended to display art.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      TimothyB,

      We appreciate you sharing details of the dimming issue you’ve experienced on your Frame TV. Please try disabling some of the TV's energy efficiency functions, as these will automatically adjust your picture and may cause your screen to appear brighter or darker than preferred.

      Check to see if Contrast Enhancer has been enabled. This setting automatically adjusts your TV's brightness so the difference between bright and dark areas is not excessive. Go to: Home > Menu > Settings > All Settings > Picture > Expert Settings > Contrast Enhancer

      If Contrast Enhancer hasn’t been enabled, please see if Brightness Optimization, Brightness Reduction, or Motion Lighting have been enabled and disable them.
      - Menu > Settings > All Settings > General & Privacy > Power and Energy Saving > turn off Brightness Optimization, Brightness Reduction, and Motion Lighting

      Please also be sure your TV’s firmware is up to date with the latest version. You can check this by going to: Home > Menu > Settings > Support > Software Update > Update Now

      I hope these tips help. Should you need further assistance, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      • LiveChat
      • Manuals, Software, & Warranty Info

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this tv! Hard to mount but definitely worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung frame tv - as a wall picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV! We were searching for an artist to paint pictures of photos we had taken from our balcony. This frame TV allows us to show all of the pictures and not just one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful accent to the home that doubles as beautiful artwork and entertainment. Initially worried about muffling sound but can hear pretty clearly.

    I would recommend this to a friend