Customer Ratings & Reviews
- Model:
- QN55LS03DAFXZA
- SKU:
- 10103768
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
TvLiv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it thia tv with the frame looks perfect in my livingroom
I would recommend this to a friendTV review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with the purchase, the anti reflective screen is amazing
I would recommend this to a friendBrand response from Samsung
Posted .Hi JuanO,
It’s great to hear you’re enjoying the image quality of your LS03D TV. Your feedback regarding the anti-reflective screen is appreciated and will be shared with our internal teams.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~Samsung Advisor
Keeps disconnecting from Wifi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 week, the poor Wifi connection made the TV unusable. After testing my network and doing plenty of research, I found that the TV's Wifi card is just poorly built and cannot be fixed. This is a must return.
No, I would not recommend this to a friendBrand response from Samsung
Posted .luckyd,
Thank you for sharing your experience. If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and to work towards a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for TVs), 8 AM – 12 AM EST, 7 days a week.
We hope to hear from you.
~ Samsung Specialist
Frustrating viewing experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.High expectations for a very average TV. Would have given 4 stars for the looks and remote, but the operating system is buggy and the apps lag and fail often. Other tvs and devices on my network have no issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GregC,
We appreciate your feedback regarding response time. For optimal performance, please ensure your TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update
To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care
If issues continue, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week.
LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Specialist
Does not fit as it should!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good fit. The published specifications, specifically the width, are not correct. If this were the size as listed in the specs it would have fit into the recess in the wall. However, the width is actually slightly wider than published and thus will not fir. The isn't BestBuy's fault; Samsung has the wrong width and likely BestBuy got the datum from them. The result was a lot of wasted time and effort, though BestBuy was great about handling the return.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dave2002,
We're very sorry to hear The Frame TV did not work for your space. Please do note the dimensions of the 55" Frame (LS03D) without a stand or Customizable Bezel attached are 48.7" x 27.9" x 1" (WxHxD).
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
Good TV for a secondary location
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a TV the frame is pretty average. It's saving grace is the art function which is a neat feature. If you're looking for a TV to be your main TV for watching TV and video I'd look elsewhere.
I would recommend this to a friendBrand response from Samsung
Posted .WJHmusic,
Thanks for sharing your thoughts on The Frame TV. If there's anything we can do to improve your experience, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Do not buy from Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible experience with Best Buy and Geek Squad. They no-showed the appointment 2 times, then showed up 6 hours after the delivery window. It is also now impossible to call a local Best But store - they don't even have phones to receive calls. It took a month to get sorted out and the TV installed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AnthonyT,
Please know that you're leaving a review and 1-star rating for The Frame TV, but we’re sorry to hear of your experience with Best Buy, nonetheless. You may want to consider providing your feedback directly to the Best Buy store where the purchase was made.
If you have questions about the TV itself, Samsung is here to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available by clicking the ‘Support’ link on our website.
~ Samsung Specialist
Not worth the money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s worth it to get a regular tv for that price… I RETURNED and bought a regular Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .NovineH,
We appreciate you sharing your experience with Samsung’s Frame and that you have decided to replace it with a different model. Thank you for being a loyal Samsung customer.
Your feedback regarding this model is important to us and will be shared with our internal teams.
Should you have questions or need assistance with settings, setup, or features with your new Samsung TV, please know we are always here to help. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Old age is a tough thing to deal with
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was just to complicated for my age. I should have had the geek squad come out and setup it up
I would recommend this to a friendBrand response from Samsung
Posted .RichardK1955,
Thank you for sharing your experience. To assist you in learning the various features, functions, and settings of your TV and remote, you can download The Frame TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can search for and select The Frame TV to download/view the guides you'd like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Scam liars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV I didn't get when ordered and promised and ended up having to buy a 65". The 55" I got from Best buy was supposed to be new and ended up being used and broken. This was after I was supposed to have one delivered and it wasn't and I was told it would be an additional month later though I was notified it was out for delivery. Don't ever buy anything from this company. After the failed delivery they promised me $400 credit and to cancel the order, They did neither the next day they called to set up delivery for a month later. After calling again I was again promised the cancellation and credit. Never got the credit though the order was cBcelled. Best buy lies and doesn't care about their customers. I will never shop at Best Buy again
No, I would not recommend this to a friendBrand response from Samsung
Posted .archama,
Please know you are leaving a review and 1-star rating for The Frame TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installer was supposed to hide the power cord on my new frame tv. Never showed back up with his glow stacks to hide in my drywall.
I would recommend this to a friendBrand response from Samsung
Posted .JamesB,
It's unfortunate to hear of your installation experience. We recommend you contact Best Buy directly for assistance. You also may want to consider providing feedback to the Best Buy store where you made your purchase. We hope your issue is resolved quickly.
Should you ever need help or have questions on Samsung TVs, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Best buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service was awful! Would not recommend Best Buy ever!
No, I would not recommend this to a friendBrand response from Samsung
Posted .PatrickH,
Please know you are leaving a review and 1-star rating for The Frame TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is great.. Best Buy billed me twice for this TV and has not refunded me the overpayment. Will not buy from them again!
I would recommend this to a friendBrand response from Samsung
Posted .Robnic,
Please know you are leaving a review and 1-star rating for The Frame TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
WHERE IS THE SERIAL NUMBER????????????????????????
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV quit working after 10 weeks. I call Product Support and they need the serial number before they can schedule service. I flip the box over and there are all kinds of numbers on the two stickers - none of them the serial number. Tech explains that the serial number is ON THE BACK OF THE TV. So I have to unmount the TV in order to find the serial number????!!!!!! SO FRUSTRATING.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SuzanneJ,
Thank you for sharing your experience. So that we can best assist with this, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Poor quality and service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor experience with the TV and BestBuy. Purchased the TV in store and once turned on, lasted less than a day. It would turn off by itself at random and turn back on. No amount of troubleshooting ( with Samsung and BestBuy) helped. Called the store to schedule a pick up and was informed I had to take it back in person. They’re destined to not let me spend money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AAAA,
We appreciate you sharing your experience with Samsung's Frame TV. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Not so good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a lot of neat features but does not respond when prompted
No, I would not recommend this to a friendBrand response from Samsung
Posted .BjC1,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Mislead
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation with no wires showing was never explained, customer service took messages didn’t call me when promised, finally after a couple of weeks with me calling three more times, someone called and said they could do an install in November for $650.00 plus an electrician. I took it back, that was not a pleasant experience either.
No, I would not recommend this to a friendBrand response from Samsung
Posted .PatriciaM,
It’s unfortunate to hear of the issues that have caused you to return The Frame TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
Bad buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv went on sale and Best Buy wouldn’t honor the price adjustment
I would recommend this to a friendBrand response from Samsung
Posted .SamiraA,
Please know you are leaving a review and 1-star rating for The Frame TV, but we are sorry to hear of your experience, nonetheless. You may want to consider providing feedback directly to Best Buy regarding this.
Should you have questions on the TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Owner - what is being ask for vis-a-vi "title"?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV works inconsistently and the technology interface is horrific. Best Buy Technical staff has not been much help and member of Best Buy Total / Geek Squad program.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GaryA,
We appreciate your review of Samsung’s Frame TV. So we can understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
No wall mount included
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was no wall mount included. Waiting to hear back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .IqbalS,
We appreciate your feedback regarding parts missing from your Frame TV. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist