Customer Ratings & Reviews
- Model:
- QN55LS03DAFXZA
- SKU:
- 10187552
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
A weird mix of art and tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A weird mix of art and TV. They're very different things, not sure the point of combining them. There's weird light artifacts and you have to pay an extra subscription fee to even get the art.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BenC,
We appreciate your review. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Art or TV?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this TV! Looks like art from the Met museum in NYC!
I would recommend this to a friendAmazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase, We can cast our kids art, it's amazing
I would recommend this to a friendClear image, flat on wall
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been super happy at the product due to how slim & clear it is!!
I would recommend this to a friendperfect for high traffic lication
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love this in my great room, the artwork selection is fun!
I would recommend this to a friendFrame TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful display. Requires a subscription for artwork.
I would recommend this to a friendFaulty/no help with resolving the issues so far
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just two months over a 1-year warranty, and the screen is not working -my Best Buy Geek Squad subscription is not able to help, and Samsung authorized repair is providing a cost higher than that of the TV. If this gets resolved, I will have something favorable to say, but at the moment, I feel incredibly taken advantage of - with a gigantic, expensive, faulty TV on my wall. So frustrated with both Samsung and Best Buy right now.
No, I would not recommend this to a friendDeco YV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to order- delivery was on time! Very pleased !!
I would recommend this to a friendFrame TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what we wanted. Great color and the art is fabulous.
I would recommend this to a friendNot worth it.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hype for this TV disappeared after a few days. I do love that it has a matte finish, but having to pay for the Art View feature was a negative I overlooked—and it’s kind of the whole point of the TV. The interface is slow, and sometimes the remote just doesn’t work. I like that it has a gaming setting, but it’s so sluggish. It keeps auto-connecting to my Sonos even when I choose to use the TV speakers. Alexa only works half the time; the other half, it just says, “feature not available,” even though the feature was just working, like rewinding 30 seconds or pausing the show. I’d expect this from a $100 older TV, not an $800+ Samsung TV. As annoying as it’s going to be, I’m returning this ASAP and getting one for half the cost.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LacherT,
We appreciate you taking the time to let us know about your experience with your Frame TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
TvLiv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it thia tv with the frame looks perfect in my livingroom
I would recommend this to a friendTV review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with the purchase, the anti reflective screen is amazing
I would recommend this to a friendBrand response from Samsung
Posted .Hi JuanO,
It’s great to hear you’re enjoying the image quality of your LS03D TV. Your feedback regarding the anti-reflective screen is appreciated and will be shared with our internal teams.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~Samsung Advisor
Overpriced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A really nice TV, but if you are mounting over a fireplace I would not recommend as you cannot use the flush mount. The painting functionality is not great/cumbersome. Overall over priced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Rebekah,
Thank you for sharing your thoughts on The Frame TV. If there's anything we can do to improve your experience, please call Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Keeps disconnecting from Wifi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 week, the poor Wifi connection made the TV unusable. After testing my network and doing plenty of research, I found that the TV's Wifi card is just poorly built and cannot be fixed. This is a must return.
No, I would not recommend this to a friendBrand response from Samsung
Posted .luckyd,
Thank you for sharing your experience. If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and to work towards a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for TVs), 8 AM – 12 AM EST, 7 days a week.
We hope to hear from you.
~ Samsung Specialist
Frustrating viewing experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.High expectations for a very average TV. Would have given 4 stars for the looks and remote, but the operating system is buggy and the apps lag and fail often. Other tvs and devices on my network have no issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GregC,
We appreciate your feedback regarding response time. For optimal performance, please ensure your TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update
To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care
If issues continue, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week.
LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Specialist
Does not fit as it should!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good fit. The published specifications, specifically the width, are not correct. If this were the size as listed in the specs it would have fit into the recess in the wall. However, the width is actually slightly wider than published and thus will not fir. The isn't BestBuy's fault; Samsung has the wrong width and likely BestBuy got the datum from them. The result was a lot of wasted time and effort, though BestBuy was great about handling the return.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dave2002,
We're very sorry to hear The Frame TV did not work for your space. Please do note the dimensions of the 55" Frame (LS03D) without a stand or Customizable Bezel attached are 48.7" x 27.9" x 1" (WxHxD).
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
Good TV for a secondary location
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a TV the frame is pretty average. It's saving grace is the art function which is a neat feature. If you're looking for a TV to be your main TV for watching TV and video I'd look elsewhere.
I would recommend this to a friendBrand response from Samsung
Posted .WJHmusic,
Thanks for sharing your thoughts on The Frame TV. If there's anything we can do to improve your experience, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Not worth the money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s worth it to get a regular tv for that price… I RETURNED and bought a regular Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .NovineH,
We appreciate you sharing your experience with Samsung’s Frame and that you have decided to replace it with a different model. Thank you for being a loyal Samsung customer.
Your feedback regarding this model is important to us and will be shared with our internal teams.
Should you have questions or need assistance with settings, setup, or features with your new Samsung TV, please know we are always here to help. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Do not buy from Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible experience with Best Buy and Geek Squad. They no-showed the appointment 2 times, then showed up 6 hours after the delivery window. It is also now impossible to call a local Best But store - they don't even have phones to receive calls. It took a month to get sorted out and the TV installed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AnthonyT,
Please know that you're leaving a review and 1-star rating for The Frame TV, but we’re sorry to hear of your experience with Best Buy, nonetheless. You may want to consider providing your feedback directly to the Best Buy store where the purchase was made.
If you have questions about the TV itself, Samsung is here to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available by clicking the ‘Support’ link on our website.
~ Samsung Specialist
Old age is a tough thing to deal with
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was just to complicated for my age. I should have had the geek squad come out and setup it up
I would recommend this to a friendBrand response from Samsung
Posted .RichardK1955,
Thank you for sharing your experience. To assist you in learning the various features, functions, and settings of your TV and remote, you can download The Frame TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can search for and select The Frame TV to download/view the guides you'd like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist