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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 105 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

89%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 105 reviews
  • Rated 4 out of 5 stars

    The Frame is great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the Frame TV. Having a picture on the wall when not watching TV makes the room some much cozy and decorative. Only reason for not giving 5 stars is that the The Frame Pro doesn't come in a 55 inch size which we would have preferred for its better picture, processor, and the Wireless One Connect Box.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Gift for my Boujee Brother

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this TV as a gift to my older brother. Over all great quality and sleek design that compliments the aesthetic in his apartment. Set up was a breeze and done within 30 minutes of unboxing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love our Samsung TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new Samsung frame TV. It was easy to set up. The picture is so clear and the colors are vivid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and beautiful art mode. One connect provides a great way to keep the install clean and cords at a minimum.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV for the art frame look

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV and Perfect Mount included. The image is very clear and art mode is amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 n 1 TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great TV with great options. It’s a two for one unit. TV that converts to ART when not in use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the picture tv. Now instead of a black rectangle on the wall it looks like art when not in use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 55' Frame TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My child loves this TV. It looks very elegant. The picture quality is not bad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it…Samsung 55” Frame

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just purchased The Frame TV and love it. I installed it over my fireplace. It has great picture quality and I love the fact that the volume will raise if someone starts to make noise and lowers again when the noise stops. I love uploading my pictures and frequently change what it displays.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear picture, sleek design! Love the decorative art feature for when not watching tv!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I like the 2021 version better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Samsung Frame TV. The 2021 version works great so I thought I would buy a second tv and thought why not get the newer version.....newer must be better. I love to display my own photos from a USB drive when not watching TV and the old version allows a simple way to establish a slide show where I can set the time each photo displays and have them display either in order or randomly. The new system isn't working right now and I have spent hours with Samsung trying to figure out why not. Yesterday the controls to set the slide show popped up and I was able to set them but now that control seems to not be available. I'm sure that the controls are there somewhere but they are just way too hard to find. Save yourself some money....buy the 2021 version which is still available.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi JosephH,

      We appreciate your feedback regarding The Frame TV’s Slideshow performance. If you haven't already, the following tips may help resolve the “control” issue you noted:

      1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
      2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be hindering performance: Home > left directional key > Settings > Support > Device Care > Start Device Care
      3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.

      If you're still noticing performance snags after these steps, please reach us again at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. You can also connect with a LiveChat agent via the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    The Perfect TV!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is amazing and I truly believe that Samsung Frame tv should be everyone’s first option when on the market.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is quite a remarkable TV. Very easy to learn how to operate and the color and picture clarity are excellent. Do you have a choice to turn it completely off or leave it on with either artwork you upload into it or artwork that Samsung can provide. Another great value was having the geek squad people install it. They did a fabulous job, and it took less than an hour.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Hate this TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 5 frame TVs from various years (different models) and this is by far the worst! Menu is hidden in favor of them pushing AI Simple navigation through menu is sluggish/buggy and even art mode takes a few seconds to load after pressing the button (if it works at all)! Same TV 2021 model is faster and better than this 2025 model…you’ve been warned!!! Samsung keeps rolling out updates that breaks AppleTv sleep mode -> art mode (puts TV into art mode after putting Apple TV to sleep) -when it works it works great but Samsung keeps rolling out updates that breaks CEC feature in these TVs - MAKE SURE YOU TURN OFF AUTO UPDAET!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      BENJAMINR,

      We appreciate your feedback regarding your Frame TV’s performance. If you're experiencing freezing or lag in general response time, please try the following steps:
      1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
      2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care
      3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.

      If you're still noticing performance snags after these steps, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also connect with a LiveChat agent via the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Great installation service through Best Buy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was installed by two great guys from Best Buy’s “Geek Squad” who were friendly, professional and very knowledgeable. They advised me of less expensive options along the way and connected an existing Samsung sound bar. They cleaned up after themselves and took the packaging with them for disposal. Rich provided his phone number to call with questions or issues. The TV has worked perfectly and is a big upgrade from what we had previously.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with it, weird that the frame is extra and so expensive.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s a Frame

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sooo this is my second Frame TV. While I really enjoy my first one this one is pretty good except…. The Blooming is terrible. For a television at this price point there should be minimal blooming if any at all. The back light is extremely shotty and as a person with OCD tendencies it’s nerve wracking to say the least. Butttttt the colors are amazing and the UI and other features are much better than the previous version.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture, looks great and looks good when turned off

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve looked at this for a few years and finally bought it after our old TV broke. It’s everything I expected it to be! Looks fabulous in our living room cabinetry and can be viewed from every angle, even with a lot of sun coming in the windows. I don’t have any issues with the sound and don’t use a sound bar. I LOVE the ability to have art showing when the TV is off. Would definitely buy again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great frame TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV, I love how because the feature of the frame. I wish it brought more free ones but overall the quality of the TV is great too! I did got the 5 year warranty with Best Buy bc you never know with new tec!

    I would recommend this to a friend