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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 105 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

89%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 105 reviews
  • Rated 3 out of 5 stars

    Check out a different brand

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device for the first 24 hours. After that connectivity becomes a really annoying issue. So it’s difficult to upload your art into it, which renders it useless if you don’t intend to use it as a tv. Samsung get it together!. I’ve never had an issue with any Samsung product til I bought this frame tv.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Wilhelm36,

      We appreciate your review. So we can understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
      • Live Chat
      • Manuals, Software, & Warranty Info
      • Creating a Service ticket

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Good tv for black friday deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything that was promised. Dont pay the membership you can get pictures on Etsy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality and the frame style is great! Great addition to any room! Sound quality is great too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks like art

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks just like art good picture quality. They are out of the bezels at the store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 stars

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing!!! Would recommend! I would purchase this again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it! Beautiful frame and the tv is really cool

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my tv. The installation was a pain but so worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung “Frame” TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very awesome tv. I don’t have any problem with it probably better than a Roku tv.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase. Would have rated it a 5 star if it wasn’t for it not turning on quickly or easily.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      MelissaC,

      Thank you for your feedback regarding your Frame TV’s response time. To help ensure optimal performance, please make sure your TV is running the latest firmware version: Home > left directional key > Settings > Support > Software Update

      To further improve performance, you can also run the built-in Device Care tool. This checks memory status, clears unused cached memory, and closes background apps that could be slowing your TV down: Home > left directional key > Settings > Support > Device Care > Start Device Care

      We hope these tips help enhance your experience. If you need additional assistance, please contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available via the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Best Buy Employee

    Rated 4 out of 5 stars

    Decent for what it does

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Decent for what it does but Samsungs OS continues to be very buggy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55in frame.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave this tv as a gift to my son,and he loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it.Picture quality and options to adjust color and contrast are great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Frame

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the quality of the TV and how flush it sits with the wall. In terms of installation, a one piece bracket with more holes would have made it much easier to mount into studs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Add a painting to your wall.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AS ADVERTISED............................................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Artwork’s

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Above a tv so happy that it looks like a piece of art

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV for a living room

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent product that met all expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The frame tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing tv, highly recommended, sick antireflexion And sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have this at another location & love it here also. Nice to look at pictures when not on

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame TV Installation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are so happy with Best Buy and their excellent response and service. Installing our new Frame TV was done efficiently and professionally. That is why I have remained a Geek Squad Member for year. Thanks for making this a great experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the tv. The sound is good and the picture amazing

    I would recommend this to a friend