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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1421 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers appreciate the 55" Class Q60 Series QLED 4K UHD Smart Tizen TV for its exceptional picture quality, easy setup, and affordable price. Many users rave about the vibrant colors and sharp images, while others find the setup process to be a breeze. The TV's smart features also receive praise, with users enjoying the wide range of apps and streaming services available.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 1,421 reviews
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Not my first rodeo!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this QLED TV because I already owned one and know just how great the picture is. I have had an issue with playing shows from some APPS and I don't know whether the problem is the TV or the APPS but since it is happening with multiple APPS, I am leaning on the TV. Getting ready to contact Samsung because Best Buy was unable to assist with the issue.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Love the new TV!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went to Best Buy looking for info on a new TV. Was greeted with an awesome and very knowledgeable employee. He had a lot of patience and answered all our questions. Turns out he was right on. We love the TV and the color is beautiful as well as the definition and brightness. So happy with this choice.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice tv, nice picture and sound easy functions

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is mind blowing! Easy of use is fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Features, Picture quality

    Rated 4 out of 5 stars

    Nice entertainment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the TV, picture is excellent, like all the features that come with the TV . Wish they made it in 60 inches

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    One of the best TVs we’ve ever had

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love all of the features of the TV and the picture is spectacular. I was particularly impressed with the geek squad people who were sent out to set it up, they really took great pains to explain all of the features and benefits of the TV to two people who are not the most high tech people in the world.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Wonderful TV!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super clear picture and sound with soundbar. Love all the special features! No problems w tv, but had problems syncing it up to Spectrum. Voice and picture didn't match. Finally got a knowledgable tech from Spectrum (after 2 other servicemen failed) who told me what sound settings to put in.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Exceeded every expectation.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last television was a year 2005 Panasonic plasma tv. I had no idea the technology changed this much. I love the colors and ultra high picture. Sound has not changed since year 2005. A very simple remote was designed for the unsophisticated user and simplicity. Overall, a great tv for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went in to start looking for a new TV for my husband. Marissa our salesperson was showing us the television we were looking at. She also showed us the QLED from Samsung, my husband liked the picture quality so much that we ended up buying the QLED, best of all it was on sale and that made me even happier.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv, easy setup.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first 4K QLED TV. I am a long time Samsung fan. I have owned a Samsung 42” LCD since 2007 and only upgraded to get a little bigger viewing screen. I have been pleasantly satisfied with this QLED TV. Great picture, details and stock audio.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Very good at times but.........

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am disappointed in the overall quality of the picture from show to show. The amount of blurred motion is very distracting and at times a jerky motion should not be there for the supposed quality of Samsung. There are shows which are not sharp like my cheaper Toshiba. I must add though when there is no blurring motion during a show that it is very good. Only after we bought this set did the sale person state very softly that there might be some blurred motion and that the quality would not be the same as we were witnessing in the store. Also, I do not understand why some of the time when I start it up it shows that it is buffering. Why? I really WANT a response to my concerns!!!!!!!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      BillR:

      I am sorry to see that you are not happy with the motion image performance of your Samsung TV.

      This TV comes with a feature called Auto Motion Plus that helps to optimize motion image quality.
      You can change Auto Motion Plus settings by following these steps:
      HOME > SETTINGS > PICTURE > EXPERT SETTINGS > Auto Motion Plus Settings

      Then select one of the three options:
      1) Off: Auto Motion Plus will always be off
      2) Auto: Auto Motion Plus will automatically activate and deactivate based on the type of program being watched
      3) Custom: Allows custom adjustments and settings to be used

      By selecting the Custom option, you can access these advanced settings:
      1) Blur Reduction: Use the directional keys on the remote to adjust the Blur setting
      2) Judder Reduction: Use the directional keys on the remote to adjust the Judder setting
      3) LED Clear Motion: Select to turn On/Off

      The TV buffering might be due to your WiFi signal strength. Please make sure you have the latest firmware (version 1335.0, Nov. 26, 2019):  https://www.samsung.com/us/support/owners/product/2019-qled-tv-q60r-series

      For how-to instructions on downloading the update, please visit: https://www.samsung.com/us/support/answer/ANS00062224/

      In addition, please:
      1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m).

      2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (WiFi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)

      3) Perform a network test to check if there is a network problem.

      4) Press the Home button on your remote. Navigate to Settings > General. Then, select Network > Network Status. The network status test will finish and show the status of your network connection.

      If the test concludes that the unit needs service, please contact us via any of the following options:
      1) Phone: 1-800-SAMSUNG
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

      2) LiveChat:  https://www.samsung.com/us/support/#contact_us_for_support

      3) Facebook Messenger:  https://www.facebook.com/samsungsupport

      4) Twitter:  https://twitter.com/SamsungSupport

      5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com

      If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com

      Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Quality is amazing!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last Samsung tv is still going strong after 12 years, so I knew I wanted another Samsung, this tv is amazing! The quality has gone beyond my expectations, watching a Blu-ray movie that I had watched previously on this tv the colors just pop and see things I hadn’t noticed before.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great gift!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my mom for Christmas! She had a fairly small one in her living room and made watching anything in there annoying lol. So I upgraded her to this 55 and she loves it. I got myself the 43 in too while I was at it. Had a deal I couldn’t beat

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great TV!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great TV after you figure out how to work it as we are in our 60's and our children all live out of state so no one to show us how to work everything on it but after figuring it out with the guide on the TV it has been great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Very good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear picture and easy to use. Purchased for bedroom and it is a big upgrade from my 40".

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Very happy with this TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend this TV, it is that perfect not to big not to small but just the right size. Picture quality is excellent much better than the 1080P from years past. Pay for the delivery, the gentlemen were professional, quick and explained how everything worked and took the old TV. It's worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good TV with a great picture(If on sale)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv has a great picture and the motion is super smooth. Colors are amazing! The one thing I am concerned about is that the tv acts weird whenever I try to stream a tv show or movie. The tv almost acts like it’s loading the input, almost like it’s processing the signal but for an abnormal amount of time. It’s hard to describe and it always works but I’ve never seen a tv act like that. Other than that I am happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Features, Picture quality

    Rated 4 out of 5 stars

    Nice LED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice picture excellent feature on this set, although I think old plasma tech still produced best pictures

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    WOW I love this tv.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bluetooth capable, great picture, sleek design. Looks gorgeous in my living room and ambient mode is AWESOME. Got my tv hooked up to my surround sound and I can play music from my phone via Bluetooth, turning my surround into a Bluetooth speaker! Love this tv, got it for 900 dollars.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Better to watch in bed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife needs to spend more time in bed for medical reasons, and her feet have to be raised. That really made watching our old tv difficult. This larger model with great display hanging on the wall was a good answer. The sound bar was just an added bonus. I do have to say the voice activated system is not as good as the one on our living room television which has a firestick. However, over all, we are quite happy.

    I would recommend this to a friend