Customer Ratings & Reviews
- Model:
- QN55Q60RAFXZA
- SKU:
- 6331758
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the 55" Class Q60 Series QLED 4K UHD Smart Tizen TV for its exceptional picture quality, easy setup, and affordable price. Many users rave about the vibrant colors and sharp images, while others find the setup process to be a breeze. The TV's smart features also receive praise, with users enjoying the wide range of apps and streaming services available.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Great picture But!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv has a great picture. But the audio is very weak. Voice command comes up automatic while your watching TV. I also disabled the voice command on the tv. Bixby has a mind of its own. Scary!
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Its great if you like garbage.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Needed to file a claim with Samsung. The TV randomly turned its self on and would not maintain the wireless signal. Picture was good though.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Tv wouldnt cut back on
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was great on blurays and streaming. After you turned it off it wouldnt come back on unless uyou unplugged tv and plugged it back in
No, I would not recommend this to a friend Worked for only 2 years.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV in Feb 2020. It stoped working in March 2022. The TV was great until it would not turn on. I had a repair person do a diagnostic for $99 and the part to maybe fix it was $230 + $170 in labor. I would be $500 in with no guarantee of a working television. A TV should last more than 2 years.
No, I would not recommend this to a friendStore is a joke
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered and paid for this TV the day before Thanksgiving had it set to be delivered and set up December 22nd. On December 21st I get called that it has to be cancelled and rescheduled because of an issue out of my control. Now I am told i have to go to the back of the line for delivery and set up which is new years eve. I purchased my tv on 11/26 they should have had that tv in back waiting to be installed not sold it to someone else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Irate:
I am very sorry to see that you are having issues with your order.
We recommend you contact Best Buy directly for assistance.
If you ever need assistance with product features, specs, or operation, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
When you receive your order, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Junk right out of the box
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase LG NanoCell and totally happy! I love Samsung (I have other smaller TVs), but this monitor was junk right out of the box. Very complicated setup - couldn't see my Comcast cable box. Called a friend who works for GeekSquad and he couldn't figure it out. We tried everything and this TV just couldn't get going.... I might have received a bad TV - but never looked back once I returned this for my LG....
No, I would not recommend this to a friendDefective Samsung again
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2nd Samsung in 3 years and this one broke as well. Make sure you get the warranty coverage!
No, I would not recommend this to a friend- Pros mentioned:Picture quality
great color!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brings look of old shows to a different dimension. Would recommen to others.
I would recommend this to a friendBrand response from Samsung
Posted .Jmdm:
I'm very glad to see that you are happy with this product. However, you have given this model a 1-star rating, which is the worst rating possible.
If there is anything we can do to assist you and provide solutions to improve your experience, please contact Samsung Support via any of the below options:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Smaller than My Sharp Aquios 52"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as My 52" Sharp Aquios. The Picture was not as good either. 4K thumbs Down in my Opinion.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nonickname,
Thank you for your review of this TV. I am sorry to hear that you were not happy with the picture quality of your Q60R TV.
Here are a few tips that may help you better enjoy the 4K viewing experience:
1. The TV will upscale as best as possible any content sent to it. The closer your content is to 4K, the better the image will look on the screen.
2. HDMI cables are recommended for optimal HD viewing.
3. The TV also offers custom settings, allowing you to adjust images to your preference.
4. The quality of streaming content depends largely on the speed of your internet, as most content providers have adaptive streaming that would automatically adjust the image quality based on the network bandwidth.
Please know that Samsung Customer Support is always happy to assist you with image quality adjustments tailored to your preferred viewing experience.
Simply phone us at 1-800-SAMSUNG (ask for TV)
You can also LiveChat or email us by copy-pasting this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
- Samsung Ambassador
Samsung Q60 Series
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.T.V constantly glitches- volume is always going out. Will not purchase this brand again.
No, I would not recommend this to a friendRead review.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this product with installation scheduled for March 19th from our in home tech visit. Email said 23rd, phone said 26th. They then scheduled for the Saturday and then all in home was put on hold. Very disappointed all the way around. Needless to say we have no idea how this tv is. And no way of knowing when we'll get it
No, I would not recommend this to a friendNo more Samsung for me.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this product in November 2019. It died 14 month later, a known problem with the power supply board. Samsung and Best Buy did nothing for me, as it was out of warranty for 2 months. You would think a new TV would last more than 14 months. This is the last Samsung I will ever purchase.
No, I would not recommend this to a friend- Pros mentioned:Color, Picture quality
Went way over my budget!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I had been looking for an upgrade to my 5+ year old Samsung 40" set that still works great with great picture (replaced backlights myself when they failed few months ago) and while I had no price point to stick to I did not see going over 7-800 for a higher quality set. I wanted something I'd be happy with tomorrow, next week, next year.... So far the family freaking loves this Q60r set. I'm upset it doesn't have full array backlighting but the qdot technology makes this a FAR better picture then a standard led set. Watched Guardians Of the Galaxy2 on Netflix last night (just HD not 4K) and the color is really impressive as well the upconverting this thing does even with a 1gb 2.5 hour video played from a Steam machine PC blew me away. I may have been happy with a lesser model and saved ton of money but so far 2 days now we love it. I just refuse to tell the family how much I spent on it!
I would recommend this to a friend Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m just not that impressed. I guess I expected a little more for the price.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Menothappy:
Samsung greatly values the feedback of our customers as we continuously strive to deliver best-in-class products and service.
We invite you to please contact us to share further details about your experience with the Q60R. Please reach out to us at any of the below options:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
We hope to hear from you.
10 days then POOF!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Prior Samsung TV was 5 years old and wouldn't updated apps. Upgraded to this model. Had in place for 10 days then screen went black with white lines. Luckily I had Geek Squad protection!
No, I would not recommend this to a friendBrand response from Samsung
Posted .24Rush:
Thank you for purchasing the Samsung Q70R QLED TV. I am very sorry to see that the TV no longer displays.
I am glad to see that Geek Squad protection is taking care of this issue for you. Please also know that this model is covered by a one-year limited manufacturer's warranty when purchased brand-new directly from Best Buy or any authorized seller.
If we can be of any assistance, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Not that great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pic was just OK. Nothing special. Voice keep starting by itself
No, I would not recommend this to a friendPoor quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this T.V for only a year and it’s already damaged and I don’t know why. The television turns on and off by its self for no reason and I Need to pay a hefty sum to get it fixed, which I think it’s more worth to just buy a new one.
No, I would not recommend this to a friendneed help
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV constantly comes on for 1 to 2 seconds then blinks off comes on again and keep blinking on and off every 1 or 2 seconds have problem TV still under 1 year warranty what to do next??1
No, I would not recommend this to a friendDifficult to judge as having technical difficultie
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the TV with the sound bar that was recommended for the TV. Audio and video are out of sync. Geek squad installed it and have come by a couple of times to try to fix it but still out of sync
No, I would not recommend this to a friendBrand response from Samsung
Posted .LUFC,
I am sorry to hear that you are having lip-sync issues with your Samsung Q60R QLED TV.
If your lip-sync issue is between the TV video and soundbar audio, then Dolby Digital content may be the cause for your audio delay as this is a known issue affecting all brands.
Samsung has recently released a firmware update to improve lip-sync delays. Please check that your TV firmware is updated to Version 1335.0 or higher: [link to model-specific firmware]
For how-to instructions on downloading the update, please visit: https://www.samsung.com/us/support/answer/ANS00062224/
If you need further assistance, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
-Samsung Ambassador
Would Not Recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV stopped working after 1.5 years of very light usage. Very basic remote for the price. Samsung services were not helpful when I called.
No, I would not recommend this to a friend