Customer Ratings & Reviews
- Model:
- QN55Q60RAFXZA
- SKU:
- 6331758
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the 55" Class Q60 Series QLED 4K UHD Smart Tizen TV for its exceptional picture quality, easy setup, and affordable price. Many users rave about the vibrant colors and sharp images, while others find the setup process to be a breeze. The TV's smart features also receive praise, with users enjoying the wide range of apps and streaming services available.
This summary was generated by AI based on customer reviews.
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very happy with the picture quality, but that's what you get for the money when you buy older series model, I put it in another room where we don't watch much
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Amazing picture and features
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A beautiful picture with all the app features we need. Definitely worth it for the price point and the screen saver to download our own photos is a nice touch. We've now had this TV for over 4 years with no issues. The sound could be better but, we just bought a sound bar.
I would recommend this to a friend Annoyed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent over an hour in the phone with best buyjust to get my name off this account. Now i just get 5 emails a day for something i nevet signed up for.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Annoyed,
Thank you for your review on this Samsung Q60R QLED TV.
I am sorry you had issues with the purchase experience of your TV. Your feedback is important to us and we will document your concerns.
If you ever need assistance with the TV itself, please reach out to Samsung Customer Support.
You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Simply copy-paste this link into your browser to LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
- Samsung Ambassador
Horrible quality with bad lag
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Field of depth is worse than my 1080p tv, rendering rate is also worse. Also quality in close ups and far shots look better on my Vizio 1080p
No, I would not recommend this to a friendBrand response from Samsung
Posted .Brandon779,
I am very sorry to see that you were not happy with the picture quality of your Q60R TV.
Our 2019 Q60 Series features 100% color volume with Quantum dot, Ultra Slim Array, Quantum HDR 4X, Wide Viewing Angle, Real Game Enhancer and more, all designed to give you the best in dazzling, crystal-clear images from the darkest to brightest scenes.
If you have not already returned your unit, please give us the opportunity to investigate the issue and provide step-by-step troubleshooting. If this TV is performing worse than a older 1080p TV, then something is not right.
You can reach Samsung Customer Support toll-free at 1-800-SAMSUNG (Ask for TV), or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
We look forward to hearing from you.
-Samsung Ambassador
Garbage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The internal internet mechanism broke after only 2.5 months. Looks like a common problem with this manufacturer and model. Stay away!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mudflap:
Thank you for purchasing this Samsung TV. I am sorry to hear that you are experiencing issues.
Please give us the opportunity to better understand what happened and to assist you.
You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
This model is covered by a one-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller.
We hope to hear from you.
Doesn’t last long
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great for 6 months and then the LED’s went out across the center. Bummer.
No, I would not recommend this to a friendWRONG TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DIDNT BUY THIS TV I BOUGHT A SONY DONT KNOW WHY THIS IS ON HERE@
No, I would not recommend this to a friendHas stop wording can’t anybody to help me about it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV. Stop work and i can get anyone to help about it
No, I would not recommend this to a friendDefective Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.poor WIFI connection, poor picture quality. Terrible
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tristus,
I am very sorry to hear of your app and connection issues. Please check that you have the latest firmware update on your Q60R TV.
For how-to instructions on downloading the update, please visit: https://www.samsung.com/us/support/answer/ANS00062224/
In addition, please:
1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m).
2) Minimize interference by turning off other wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (WiFi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
3) Perform a network test to check if there is a network problem.
4) Press the Home button on your remote. Navigate to Settings > General > Network > Network Status.
The network status test will finish and show the status of your network connection.
If the test concludes that the unit needs service, please contact us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Again, my apologies for the inconveniences you have had. We do hope to hear from you.
- Pros mentioned:Color
Awesome Samsung QLED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome 4k QLED live display and color 4k tv. Will be buying a second Samsung QLED smart tv between Thanksgiving and Christmas.
I would recommend this to a friend - Pros mentioned:Picture quality
Great picture with Xfinity 4K cable box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy pairing with a Samsung sound bar and the Xfinity 4K cable box. After some tweaking found the Natural picture mode provided a better picture than the Movie mode under my low light conditions. Bixby is useless and rarely use the ambient feature. Lots of Samsung apps to supplement my 4K Fire Stick.
I would recommend this to a friend - Pros mentioned:Picture quality
Great television
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I initially purchased an LG nano-cell (8600 model) and I didn't like the picture (the edge lit local dimming created display uniformity issues). Full array was out of my budget, so I went with the Q60. The picture is great, and the edge lighting is not nearly as noticeable.
I would recommend this to a friend - Pros mentioned:Picture quality
Yay! Merry Christmas
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased a samsung QLED for our living room from best buy in November and loved it soooo much that my husband bought a second one for our bedroom for me for Christmas!!! Great Choice
I would recommend this to a friend 2018 vs 2019 49" 55" 65"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ask for a 2018 model! Picture, performance, contoller are exactly the same but to look at these side by side oh man what a difference. Lets start with the bezel. (2019) Black plastic, quite a bit wider all around looks cheap (2018) Brushed aluminum, thiner all around with a angled stylish bottom. Stand (2019) Plastic feet, hidden cord technology plastic clips that stick out (2018) Aluminum feet, hidden cord tech actually built inside with slide feature. No comparison side by side. 2018 looks and feels like a higher quality tv i had to take my 2019 back got another 2018. I suggest you do the same before the 2018 are all gone.
I would recommend this to a friendBrand response from Samsung
Posted .BeatztronicS,
Thank you for purchasing and reviewing this Samsung Q60 QLED Smart TV.
Your user feedback about the design is very important to us and will be shared with our TV product team.
Please do reach out to us should you have any questions, concerns, or need assistance.
You can contact Samsung TV Support toll-free at 1-800-SAMSUNG (ask for TVs).
Or by LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger: https://www.facebook.com/samsungsupport
Or find us on Twitter: https://twitter.com/SamsungSupport
-Samsung Ambassador
- Pros mentioned:Picture quality
Samsung can do better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to replace my 2 year old Samsung and ended up with this beast and this IS a beast compared to my beloved former TV. The bezels are an eyesore and the TV just feels very thick and clunky. Also, it's ugly. The stand legs are too tall and there is NO cable management system (one connect) so all your cables hang out and create clutter. I don't know how to describe the picture. It almost makes everything I watch feel super artificial. The sound quality is great though. I will be returning this TV and upgrading to another brand. This TV looks like it would be a top of the line TV in 2015. I'm disappointed and I am now moving away from Samsung for good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Disappointed:
Thank you for sharing your thoughts on the Samsung Q60R QLED TV. I am very sorry to see that you do not like the aesthetic design of the stand and bezel. Your thoughts are important to us and will be shared with our internal teams.
Our Q60R Series is powered by Quantum Processor 4K, Quantum HDR 4X, and delivers over a billion shades of color with sharp details, and fine-tuned black levels.
The Q60R also offers several preset picture modes for easily optimizing your viewing experience:
1) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
2) Standard: Is the default mode suitable for general viewing environments.
3) Natural: Reduces eye strain for a comfortable viewing experience.
4) Movie: Is suitable for watching TV or movies in a dark room.
You may also wish to try configuring advanced picture settings. Instructions can be found on Page 96-99 of our Q60R e-manual: http://downloadcenter.samsung.com/content/UM/201909/20190919132100565/MUSATSCR-4.0.0_EM_MUSE_USA_ENG-US_190731.0.pdf
If you need further assistance, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Not for cinephiles
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, a good television if you are using it to watch high resolution movies and programs and/or play video games. If you plan on watching older television shows through platforms such as Netflix and Hulu, you will be deeply disappointed. The quality of shows, for example Will and Grace or even Schitts Creek is very poor and blotchy. Additionally, if you plan on watching in dim lighting, you will see that the brightness does not go nearly as high as it needs to for an enjoyable viewing experience. In darker scenes, the picture is nearly unwatchable. There are better options out there for the price.
No, I would not recommend this to a friendBrand response from Samsung
Posted .urbangulfguy,
Thank you for purchasing the Samsung Q70R. For brightness concerns, please make sure you have the latest firmware (version 1335.0, Nov. 26, 2019):
https://www.samsung.com/us/support/owners/product/2019-qled-tv-q70r-series#manuals
For how-to instructions on downloading the update, please visit: https://www.samsung.com/us/support/answer/ANS00062224/
We also recoommand you to try manually adjust the Brightness under Home > Settings > Picture > Expert Settings.
This model features Eco Sensor to adjust TV brightness automatically by measuring the light in your room and optimizing brightness to reduce power consumption.
If you want to turn this off, go to > Settings > General > Eco Solution > Ambient Light Detection
• If the screen is too dark while you are watching TV in a dark environment, it may be due to the Ambient Light
• Detection function.
• The eco sensor is located at the bottom of the TV. Do not block the sensor with any object as doing so can decrease picture brightness
4. The quality of streaming content depends largely on the speed of your internet, as most content providers have adaptive streaming that would automatically adjust the image quality based on the network bandwidth.
Please know that Samsung Customer Support is always happy to assist you with image quality adjustments tailored to your preferred viewing experience.
Simply phone us at 1-800-SAMSUNG (ask for TV)
You can also LiveChat with us by copy-pasting this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
-Samsung Ambassador
Amazing picture for it's price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great high end TV without braking the bank.
I would recommend this to a friendGood tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for watching 4k shows. Also good for gaming!
I would recommend this to a friendNo Composite Video Connections
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No Composite Video Connections. How Sad ? Samsung needs to add composite video connections to these new TV models. Buying and using a digital converter just don't work like it should for older game consoles like Nintendo Wii.
No, I would not recommend this to a friendBrand response from Samsung
Posted .FredS,
Thank you for purchasing and reviewing this Samsung Q60 QLED Smart TV. Your user feedback is very important to us and will be shared with our TV product team.
Please do reach out to us should you have any questions, concerns, or need assistance.
You can contact Samsung TV Support toll-free at 1-800-SAMSUNG (ask for TVs).
Or by LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger: https://www.facebook.com/samsungsupport
Or find us on Twitter: https://twitter.com/SamsungSupport
To optimize your product experience, we encourage you to register your new Samsung TV at: https://www.samsung.com/us/support/register/
The registration helps you gain access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver better products and service.
- Samsung Ambassador
trully disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.purchased this tv along with the 5 year protection. 3 weeks after purchasing the sound board went out and samsung repaired the tv. Recently from january 2022 to march 2022 best ordered a new sound board to repair the tv again and they ordered the wrong part. The second board was ordered and sent to my home and was bad out of the box. The 3rd unit came and they installed it and the picture problem went away. it is now march 11th 2022 and i am still having the issue where the tv will turn on by itself i explained this to geek squad and they still want to repair the tv. i figured they would consider the tv a lemon and give me credit to purchase a new one per the warranty i purchased. very disappointed.
No, I would not recommend this to a friend