Customer Ratings & Reviews
- Model:
- QN55Q70TAFXZA
- SKU:
- 6402398
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, calling it awesome and clear. They also appreciate the easy setup and gaming experience. The TV's price point is seen as a positive aspect, with customers saying it's a great TV for the price. However, some customers have concerns about the remote control being too small and slim, and a few have mentioned issues with sound and durability.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Gaming, Picture quality
Gamer perspective
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had my tv for 4 years now and I've never been happier with any tv it has great image quality and the built in game mode is a must for my gaming habits
I would recommend this to a friend Product dissatisfaction
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality inferior. Picture quality at home is not the same picture quality presented on showroom display. I paid more for this TV for the picture quality presented on the showroom display which I did not receive. I am totally dissatisfied with the product and the questionable Best Buy sales practice
No, I would not recommend this to a friendToo much for too little.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cost to performance ratio just didn't work for me. Their q60t is basically the same story but closer to reality.
No, I would not recommend this to a friendDo Not Buy.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is not worth the amount of money you are paying. There are better TVs at this price point or for 100$ more. The edge backlights are just bad. It was VERY noticeable watching a movie at night time in any dark scenes and even noticeable in non-dark scenes. I had it for one day and it brought nothing but disappointment.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Chris,
I am sorry to hear of your less than satisfactory experience with your Q70T QLED TV, and hope you will accept our sincerest apologies.
If there is anything we can do to improve your enjoyment -- such as helping to optimize settings for your specific usage scenario -- please let us know. You can reach Samsung TV Support at:
1) Phone:1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Have you registered your new Samsung TV with us? If not, we invite you to do so at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F, and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
-Samsung Ambassador
Tv Delivery
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great everything but the miscommunication on the delivery date.. but gift cards solved the issue..
I would recommend this to a friendBuyer Beware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer Beware!! I’ve only had it 3 days and everyday the wifi has to be reset. It seems each time you turn it off, it’s shuts off the wifi and you need to reset. I didn’t have this problem on the tv I replaced. Fortunately my modem is 2 feet away and I just installed a wired and that has solved the issue. So, if you’re modem isn’t close by to run an Ethernet cord, good luck.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Danny:
Thank you for purchasing the Samsung Q70T TV and for your review. I am very sorry you are experiencing WiFi connection issues. A new firmware update has recently been released which may help improve your connection. (1460.9 released on 12/7/20)
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically.
You may also want to enable automatic updates for future convenience.
Select Settings > Support > Software Update, then select Auto Update.
Should your problem persist, please contact Samsung Customer Support:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
No receipt for purchase of cash cable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have called 4x for the same issue All I get is lip service Agent Charlie Agent Maddie Agent x Promises me resolution of why I did not get a receipt for my 130 cable -cash given to Jesse -tech who on Feb 6 installed my new tv Why can not get a receipt if this is a legitimate ask? Otherwise. Need a refund of cash because it is theft !!!
No, I would not recommend this to a friendToo large for a bedroom
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We never took it out of the box and want to exchange it for a smaller size TV-- probably an LG 50" because it has a center "foot" for a base. The "feet" on either end of the Samsung needed too large a stand. So we are waiting for your San Rafael, CA store to open to have them deliver another TV for us and pick up this one--which is where they put it on May 5th.
No, I would not recommend this to a friendBrand response from Samsung
Posted .granny7,
I am sorry you had issues with the size of your TV.
Your feedback is important to us and we will document your concerns.
If you ever need assistance with the TV itself, please reach out to Samsung Customer Support.
You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM – 9PM EST (Mon-Fri)
Simply copy-paste this link into your browser for LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, thank you for bringing the issue to our attention – we greatly value your feedback.
It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products.
- Samsung Ambassador
- Cons mentioned:Reliability
glitch on picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.tv already clutching out , not even 1 month of usage
No, I would not recommend this to a friendBrand response from Samsung
Posted .scott,
I am sorry that you are experiencing random glitch with your Q70T QLED Smart TV.
Here is a troubleshooting guide that may help with your concern:
https://www.samsung.com/us/support/troubleshooting/TSG01205506/
If issue persists, please reach out to us for further troubleshooting.
Simply call Samsung Customer Support toll-free at 1-800-SAMSUNG and ask for TV.
You can also contact us via LiveChat. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, thank you for taking the time to share your thoughts. Your invaluable feedback helps us continuously deliver better products and service.
-Samsung Ambassador
Samsung TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the tv home and removed it from the box and plugged it in and found that there was a black line in the center of the tv. Tried to get a new tv on exchange and found that there had been multiple returned for the same problem, Not sure if it was the quality the tv or if it was damaged in shipping.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ChrisL:
Thank you for purchasing the Samsung Q70T TV. I am very sorry to see that your TV exhibited damage upon opening and setup. I hope your exchange process was simple and went smoothly.
Should you have questions or concerns regarding the usage or setup of your replacement unit, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Its ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it cost way too much for what it does. I wasn't impressed with it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Pokemaster,
We appreciate your purchase and review of this Q70T QLED Smart TV.
There are several preset picture modes and many custom settings that can optimize image quality for your viewing scenario.
Go to HOME > SETTINGS > PICTURE > PICTURE MODE and choose:
1) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
2) Standard: This is the default mode suitable for general viewing environments.
3) Natural: Reduces eye strain for a comfortable viewing experience.
4) Movie: Suitable for watching TV or movies in a dark room.
5) Filmmaker: Watch the source content (e.g., movie) as it is.
You can further fine tune it to your liking via Exper settings.
Please see this guide for complete details:
https://www.samsung.com/us/support/answer/ANS00079295/
Should you need further assistance, please reach out to our TV Customer Support via:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Again, thank you for taking the time to share your thoughts. Your feedback helps us continuously deliver best-in-class products and service.
-Samsung Ambassador
TV Samsung
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After trying the LG we returned it and went for the Samsung however, it kept buffering while streaming and it was the only TV in the house that did that. It was suggested that something was wrong. It was returned and we just got the new one but haven't hooked up yet.
I would recommend this to a friendBrand response from Samsung
Posted .Linda,
Thank you for choosing Samsung.
I am sorry that you experienced buffering issue with your last Q70T TV.
I hope your new unit works well for you.
Should you need assistance with any features or usage, please reach out to us via any of these options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Again, thank you for taking the time to share your thoughts. Your feedback helps us continuously deliver best-in-class products and service.
-Samsung Ambassador
Product not even delivered yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I give the product a ???? Because I pay for it since 03/24/2021 and I haven't got it. I give best buy a .-0000000 because they selling stuff that's not even in the USA and giving delivery dates that they not even sure about
No, I would not recommend this to a friendpoor service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.you broke two appointments with us already. we wait half a day and you call to say it didn’t come in. twice. have no idea if I’ll receive my tv. Calling store tomorrow to cancel order. I’ll go somewhere else
No, I would not recommend this to a friendBrand response from Samsung
Posted .poor:
I am very sorry to see that you are experiencing some issues with the delivery of your TV. I hope you are able to work with your local store to resolve your issue quickly.
Should you ever need assistance or have questions about using your TV once it arrives, please know we are here to help. You can reach Samsung Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Incompetent!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible customer service! Terrible communication, when I finally got my new tv, it was not new, it was used, the whole back side was dirty and dusty! YOU LOST A PAST LOYAL CUSTOMER FOR MY LIFE!!!!
No, I would not recommend this to a friendBy LG
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My LG I bought 13 years ago is still working I just wanted a bigger TV with a better picture. So I bought a Samsung for some dumb reason. It barely makes it a year. Terrible
No, I would not recommend this to a friendUnhappy With Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV does not stay connected to the internet. The only way that a reboot was successful was to unplug the television. Doing this multiple times a day was unacceptable. Television was returned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Crispy:
Thank you for sharing your review of the Samsung TU7000. I am very sorry that issues with your TV’s network connection have caused you to return it. I completely understand your disappointment.
It is possible that your unit needed minor troubleshooting or a firmware update. Nonetheless, I do sincerely apologize for the let-down.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Thank you again for taking the time to share your thoughts. Your feedback helps us continuously deliver best-in-class products and service.
~ Samsung Solutions
Customer Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Now I see why itnwss an open box ítem. We weren't able to mount it on the wall because of the size of the screws. Checked with the local Best Buy store and they were of no help.
No, I would not recommend this to a friendbad product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had this tv for 3 weeks before it stopped working. I waited 3 more week and still not fixed. they knew there was an issue with this model tv but continued to sell a faulty product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .timmax358,
Thank you for your feedback on the Samsung Q70TQLED Smart TV. I am very sorry for the issues you have encountered and understand your frustration. Your user experience is very important to us and will be shared with our teams.
Should you wish to check the status of your repair or need any further assistance, please contact us:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM – 12AM EST (7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung TV at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Again, my apologies for the inconvenience you have had. We do hope to hear from you.
- Samsung Ambassador
No Good TV
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than one year old and has gone out, Samsung - 55 Class Q70T Series QLED 4K UHD Smart Tizen TV - Should have bought a Sony! :(
No, I would not recommend this to a friend