Customer Ratings & Reviews
- Model:
- QN55Q7FAAFXZA
- SKU:
- 10187687
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
TV Blackhole
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Between Samsung's user interface and Google's security paranoia the setup is impossible to navigate.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JohnD,
Thank you for sharing your feedback with us. To help you get the most from your TV, you can download the full e-Manual and more by visiting Samsung’s website, then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your Q7F TV model to view or download the available guides.
The e-Manual & User Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides.
Your TV includes Learn Menu Screen, an accessibility feature that provides audio guidance for on-screen menus. When enabled, your TV will announce the name and function of each menu item as you scroll, without making any changes. This feature is particularly helpful for users who are visually impaired or new to Smart TV menus. To enable, go to: Settings > All Settings > General & Privacy > Accessibility > Learn Menu Screen. To exit, press the Return key twice.
If you’d like more assistance with this feature, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Specialist
Bad service great tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, was very easy to set up and at first had some difficulties with the remote controls, not registering up or left and resolution settings being unable to change. However, after trying three days later, it seems like the TV updated itself, and the remote worked and the resolution settings were adjusted. However when I called in to the Best Buy store to ask about the issues on the day of purchase they said they could have somebody out to my house to address the issues on a Monday with an arrival window between 7am and 7pm. Was very upset about their response and could not afford to take a day off work. After telling them the arrival window would not work their second option was to return the tv. Which I was almost ready to do until the issues fixed themselves through an update.
I would recommend this to a friendBrand response from Samsung
Posted .Jimp,
Please know that you're leaving a review and 1-star rating for the 55" Q7F TV, but we’re sorry to hear of your experience with Best Buy, nonetheless. You may want to consider providing your feedback directly to the Best Buy store where the purchase was made.
If you have questions about the TV itself, Samsung is here to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available by clicking the ‘Support’ link on our website.
~ Samsung Specialist
First try
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We felt the brightness & contrast was not up to par. The item was returned and we purchased a QN90F instead. The Best Buy return policy was seamless and easy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .CharlesW,
Thank you for sharing your experience with Samsung’s Q7F TV and for letting us know what led you to switch to a different model. We appreciate your loyalty.
Your feedback on this model has been recorded and will be shared with our teams to help improve future products.
If you need assistance with setup, settings, or features on your new Samsung QN90F TV, please don’t hesitate to reach out. We’re always happy to help at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Terrible Purchase - Never Again!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV defective out of the box. Purchased the TV in June and just opened the box a week ago. Defective screen, no picture. Too late to return to Best Buy, so had to go through Samsung Warranty service. What a joke that is. Customer service keeps passing me off to another phone number to call and spend hours waiting on someone to answer the phone only to have the line disconnect. I wouldn't purchase another Samsung product and I'm sorry I purchased this one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Disappointed,
We appreciate your feedback and regret that your experience with Support fell short. We’d like to further investigate and offer assistance. You can reach Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available by visiting the ‘Support’ link on our website.
~ Samsung Specialist
Worst TV I've ever had!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow, forgets logins to streaming services, does not get network connection until it's been up and running for at least 45 seconds, cannot adjust gamma to override dark movies, sound is simply awful. DO NOT BUY THIS TV!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Doug,
We appreciate your feedback regarding your Q7F TV’s performance. If you're experiencing freezing or lag in general response time, please try the following steps:
1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care
3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.
If you're still noticing performance snags after these steps, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. You can also connect with a LiveChat agent via the ‘Support’ link on our website.
~ Samsung Specialist
horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad service, technician come twice very angry disrespectull, the Tv that we bought last month don't work properrly. BBB informed
No, I would not recommend this to a friendBrand response from Samsung
Posted .AnatolyF,
Thank you for sharing your feedback on Samsung’s Q7F. Unfortunately, the details provided aren’t enough for us to identify the issue or offer meaningful support.
To address your concern properly, please contact Samsung Customer Support at 1-800-SAMSUNG (8AM–12AM EST, daily) or connect with us via LiveChat by visiting the ‘Support’ link on our website.
~ Samsung Specialist
Great QLED TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mesmerizing colors and definition of picture. Would definitely recommend this TV, especially if you can get it on sale. Upgraded from a 4K UHD flat screen and the difference in color and contrast is amazing due to the QLED lighting.
I would recommend this to a friendGood TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A wonderful TV with great colors. We use it every day
I would recommend this to a friendSamsung Smart TV.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well worth the money. Very happy with this purchase. There's everything it claimed it would be. Good price for a t v of this quality.
I would recommend this to a friendSamsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color - Tv was purchased instead of the TCL. Pleased with the firm stand - was easy to set up.
I would recommend this to a friendSamsung review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a very good tv, i play video games with my family on it and we watch movies all the time, very good quality and a unique remote.
I would recommend this to a friendQuality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just put it on my wall looks great picture quality is fantastic. The remote quickly adapted to my firestick by itself and linked to my phone seamlessly.
I would recommend this to a friendRecommend Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with our TV great clear picture and good sound quality
I would recommend this to a friendMet my expectations.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup with the bracket stands. Colors are perfect. Easy connection to devices. Perfect size for our tv room. Only two complaints for now: 1. remote doesn’t illuminate upon pick up. 2. Mute on volume should be separate, not shared with volume.
I would recommend this to a friendSamsung all the way!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My second Samsung 55". Progress has made a better picture and sound.
I would recommend this to a friendYou need this
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best bang for my buck. Affordable and still top of the line
I would recommend this to a friend