Customer Ratings & Reviews

BryceJ,

Thank you for sharing your experience with Wi-Fi connectivity. If your TV is having trouble connecting to the network, the following steps may help resolve the issue:

Signal & Setup Tips:
1. Check TV-to-router distance – Your TV should be within 50 feet of the modem or access point for reliable signal strength.
2. Minimize interference – Turn off nearby wireless devices and make sure there are no physical barriers (stone walls, fireplaces, appliances) between the TV and router.
Power Cycle Devices:
3. Restart both your TV and router – Unplug both devices for at least 30 seconds, then plug them back in and allow them to reboot fully.
Connection Type:
4. Evaluate your connection method –
o If using Wi-Fi, move your router closer to the TV and eliminate any obstructions.
o For a more stable connection, we strongly recommend using a wired Ethernet cable.
o If already using Ethernet, verify the cable is working by testing it with another device.
Run Built-In Diagnostic Tools:
5. Network Test: Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test
6. Wi-Fi Check: Settings > Support > Device Care > Self Diagnosis > Wi-Fi
Last Resort:
7. Perform a Factory Reset (if issues persist): Settings > All Settings > General & Privacy > Reset > Factory Data Reset. Note that this will return all settings to their original defaults.

If these steps don’t resolve the issue, please reach out to Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat support and additional help are available at the ‘Support’ link on our website.

~ Samsung Specialist

Hi Milo,

While your Q7F TV may currently default to Samsung TV Plus when powered on, you can customize what your TV does at startup by adjusting the Start Screen Options.

To do this, navigate to: Settings > All Settings > Advanced Features > Start Screen Option and choose from the following:
1. Start with Smart Hub Home – Automatically launches Smart Hub when the TV is turned on. You can enable or disable this option based on your preference.
2. Autorun Multi View Casting – If you cast YouTube content from your mobile device, the TV will automatically display the content using Multi View.
3. Autorun Multi View Mirroring – When you screen mirror your mobile device, Multi View will automatically open to show your device’s screen.

If you need help adjusting these settings or have any other questions, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Specialist

DeeA,

Thank you for purchasing Samsung’s Q7F TV and for sharing your feedback regarding low volume. To start, we recommend making sure your TV is running the latest firmware, as updates can include improvements to sound performance: Home > left directional key > Settings > Support > Software Update

If volume levels still seem too low, you can improve sound performance by adjusting a few key settings:

Sound Mode: Navigate to: Settings > All Settings > Sound > Sound Mode
• Standard: Balanced for everyday viewing
• Optimized: Enhances effects and creates a more spacious sound
• Amplify: Boosts mid and high tones, especially helpful if dialogue is difficult to hear

Auto Volume: This feature helps maintain consistent volume levels across content and input sources. Turn it on under: Settings > All Settings > Sound > Expert Settings > Auto Volume = On

You can also explore Expert Settings to fine-tune sound output with adjustments for Balance, Equalizer, and more.

If you’re considering enhancing your setup, Samsung’s Q- and S-Series Soundbars (like the HW-xxx) feature Q-Symphony, which syncs your TV and soundbar speakers for a fuller, more immersive sound experience.

For personalized support with these settings or selecting a soundbar to complement your setup, contact Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or use LiveChat via the ‘Support’ link on our website.

~ Samsung Specialist