Customer Ratings & Reviews
- Model:
- QN55Q7FAAFXZA
- SKU:
- 10187687
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Great TV but still have to have two remotes.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is a huge improvement over our 12 year old TV. We are still trying to figure out the apps. I love the picture. The remote is not as intuitive as I would like, and we have to use a second remote to turn the Direct TV system on and off. I was hoping we would only have to deal with one remote, but that didn't turn out to be the case.
I would recommend this to a friendDoes not stay connected to wifi
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the picture quality and sound are fine, this "smart" television is not actually smart enough to stay connected to wifi. It drops the connection every 5-10 minutes, leading to constant buffering when trying to use YouTube or any streaming service on it. I've had to fall back on my dvd collection because anything requiring an internet connection is incompatible with this tv's software. It also interrupts whatever you're trying to watch to advertise its useless AI features. Its universal remote set up feature does not work either, leading me to still need multiple remotes for my blu-ray player and Roku stick.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BryceJ,
Thank you for sharing your experience with Wi-Fi connectivity. If your TV is having trouble connecting to the network, the following steps may help resolve the issue:
Signal & Setup Tips:
1. Check TV-to-router distance – Your TV should be within 50 feet of the modem or access point for reliable signal strength.
2. Minimize interference – Turn off nearby wireless devices and make sure there are no physical barriers (stone walls, fireplaces, appliances) between the TV and router.
Power Cycle Devices:
3. Restart both your TV and router – Unplug both devices for at least 30 seconds, then plug them back in and allow them to reboot fully.
Connection Type:
4. Evaluate your connection method –
o If using Wi-Fi, move your router closer to the TV and eliminate any obstructions.
o For a more stable connection, we strongly recommend using a wired Ethernet cable.
o If already using Ethernet, verify the cable is working by testing it with another device.
Run Built-In Diagnostic Tools:
5. Network Test: Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test
6. Wi-Fi Check: Settings > Support > Device Care > Self Diagnosis > Wi-Fi
Last Resort:
7. Perform a Factory Reset (if issues persist): Settings > All Settings > General & Privacy > Reset > Factory Data Reset. Note that this will return all settings to their original defaults.
If these steps don’t resolve the issue, please reach out to Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat support and additional help are available at the ‘Support’ link on our website.
~ Samsung Specialist
Samsung makes a great product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very pleased with this TV, the entire transaction also went without any problems from purchase to set up by the Geek Squad. As this was an unplanned purchase because my existing TV expired and I needed a replacement this unit fit the bill. thanks to all!
I would recommend this to a friendLoving it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this to replace our 6 series and the difference is noticeable! The price increase was not bad and love the slim remote.
I would recommend this to a friendTV TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the tv has been really good really good picture and quality
I would recommend this to a friendSamsung TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the price, images look really nice. Would recommend to anyone.
I would recommend this to a friendI'd buy again.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 55" and 43" Samsung at same time. Both are high quality. I received technical help when I was there to research and buy. Good pricing. No pressure to buy. Found both slightly cheaper elsewhere but went back to buy from BestBuy because of great customer service.
I would recommend this to a friendSamsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality picture and good sound I like the remote control also I have 4 Samsung tvs
I would recommend this to a friendGreat Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am enjoying my purchase of 55inch TV. Great picture quality- feels like I am in a movie theater. Very user friendly, we used a speaker to increase the volume. Great value for the price.
I would recommend this to a friendGreat bedroom TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect bedroom TV, with a great picture! We love it!
I would recommend this to a friend55" Samsung QLED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really like this tv with a few caveats. First, the good. The response time is very fast, the picture and colors are first rate and it was super simple to set up. However, to get all those benefits it is best to be viewing straight on. Viewing from the side washes out the color and skews the picture. We're glad we're glad we bought it but have had to make adjustments in order for all to get the best view.
I would recommend this to a friendBlack Friday Miracle
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered our new TV for the bedroom online on Black Friday and it was ready within minutes of getting across town 10 minutes later. Love our new Samsung Qled just like our bigger one we bought 4 years ago. No issues at all!
I would recommend this to a friendDecent TV for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality display, i love the simplicity of it. But i dont like the fact you have to use a samsung account to pretty much use the tv. What happened to plug and play.
I would recommend this to a friendGood Pick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV for the price. Picture quality is very good as well as brightness.
I would recommend this to a friendI shouldve bought more
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is great for the price. I shouldve bought more item for this because its a crime having it by itslef. Next purchase is a soundbar. The volume is good no complaints so far.
I would recommend this to a friendReplacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung always has a better picture and more free channels to choose from.
I would recommend this to a friendWorth the money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung has been my TV of choice for many years. I usually upgrade every 5 years with the advances changing rapidly. I really like this new platform QLED with very vibrant colors.
I would recommend this to a friendGreat value and outstanding quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a beautiful TV for and excellent price. Outstanding picture quality and adequate size for any room.
I would recommend this to a friendSamsung TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this TV... great color and perfect size! Would buy again!
I would recommend this to a friendGood choice for Xbox owners.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a major upgrade from my last tv and made the perfect choice to sit on my bedroom night stand. It is easy to use with a quick setup as well as an app to use as a remote if you’re like me and lose yours often. Is also compatible with Xbox making gaming even more enjoyable on your tv.
I would recommend this to a friend