Customer Ratings & Reviews
- Model:
- QN55Q7FAAFXZA
- SKU:
- 10214316
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Remote malfunction.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote stopped charging. When it is connected for charging, it reaches 100% in seconds. When disconnecting the charging cable, it reaches near %0 in seconds. And when I shut down the TV, I will not be able to turn it on unless I connect the charging cable to the remote. Sometimes, the remote will work ok..... For the TV is working ok, but there are some changes that are needed, e.g., when browsing the channel timeline, the small screen keeps on the last channel, not showing me what I have selected. Another issue, the Samsung Live TV, when I exit the Ch, keeps running the last ch, this will make my internet account reach the allowed limit within days. Same issue related, these Samsungs Chs, I can not control their quality, which will again cause my internet account to reach the allowed limit easily. My internet account has 1.270 TB for each month.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sasoke,
It’s unfortunate to hear you’re having trouble with your Q7F TV. To help us identify the cause and provide the most effective solution, please reach out so we can gather more information. You can contact us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Samsung 55” tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We told the salesman we wanted a tv with a big remote and a decent picture. The assisted living installed the tv on the wall for us. When they handed us the remote it was small and had no channel buttons. This was a disaster for my husband. The picture quality is poor. I am highly dissatisfied with this purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .HelenF,
We appreciate you sharing your experience with the included remote. To help you get the most from your TV and remote functions, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your TV model to view or download the available guides.
The e-Manual & Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides
Learn TV Remote is another feature designed to help users become familiar with the layout and function of each button on the Samsung remote. When enabled, pressing any button (except the Power button, which will still turn off the TV) will prompt the TV to announce the button’s name and its purpose – without affecting TV operation.
This teaching mode is especially useful for users who are visually impaired or new to Samsung remotes. To enable this feature, go to: Settings > All Settings > General & Privacy > Accessibility > Learn TV Remote. To exit, simply press the Return key twice.
If you’d like more assistance with this feature, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Specialist
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with the brightness and especially when gaming. The volume. The speed and loading is very slow. The remote programed to another tv and will not program with the tv it came with. I was told it was better than the 8000 series but it definitely not.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AndreG,
We appreciate your feedback regarding response time. For optimal performance, please ensure your TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update
To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care
If the image isn’t meeting your expectations, there are several settings you can adjust to improve the overall brightness and clarity of your screen.
First, try disabling certain energy-saving features that may be dimming the screen automatically. Go to: Settings > All Settings > General & Privacy > Power and Energy Saving, then turn off Brightness Optimization, Energy Saving Solution, Motion Lighting, and/or Contrast Enhancer.
Next, adjust the Picture Mode to better match your viewing environment: Settings > All Settings > Picture > Picture Mode and choose from the following:
• Dynamic – Brighter and clearer for well-lit rooms
• Standard – Balanced for most environments
• Movie – Ideal for watching in a dark room
• Eco – Designed for energy savings
• Filmmaker Mode – Preserves the creator’s original intent
You can also manually adjust brightness by going to: Settings > All Settings > Picture > Expert Settings > Brightness. Use the slider to set a level that suits your preferences (0–50).
We hope these tips help improve your viewing experience. If you need further support, feel free to contact us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Specialist
mack
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.better fire tv//////////////////////////////////////////////////////
No, I would not recommend this to a friendBrand response from Samsung
Posted .KennethM,
Thank you for reviewing Samsung’s Q7F TV. If any concerns influenced your 2-star rating, please know our Customer Support team is ready and available to assist at 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also reach our LiveChat team by selecting the ‘Support’ link on our website.
~ Samsung Specialist
Returned the 50"Samsung t.v/got refund got 55" t.v
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The store manager wasnt very nice to me...considering they sent me the wrong t.v....i gound that the t.v. the sales person showed me was a 55"...i didnt know that he said he didnt realize it either...so i said t would take the 55" cause i liked it w/me/ but the mngr. said he couldnt come down on the price for all my trou ble...so i had a $25.00 certificate...i used it...but he was rather rude...!!!...dont think i will shop there again...thinkin of cancelling my membership also...
No, I would not recommend this to a friendBrand response from Samsung
Posted .VikiJay,
We appreciate you sharing your experience; however, we recommend contacting Best Buy directly for assistance in correcting this situation. We hope it’s resolved in a timely manner.
If you have any questions or need help with your TV once your issue is resolved, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available via the ‘Support’ link on our website.
~ Samsung Specialist
Bad service great tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, was very easy to set up and at first had some difficulties with the remote controls, not registering up or left and resolution settings being unable to change. However, after trying three days later, it seems like the TV updated itself, and the remote worked and the resolution settings were adjusted. However when I called in to the Best Buy store to ask about the issues on the day of purchase they said they could have somebody out to my house to address the issues on a Monday with an arrival window between 7am and 7pm. Was very upset about their response and could not afford to take a day off work. After telling them the arrival window would not work their second option was to return the tv. Which I was almost ready to do until the issues fixed themselves through an update.
I would recommend this to a friendBrand response from Samsung
Posted .Jimp,
Please know that you're leaving a review and 1-star rating for the 55" Q7F TV, but we’re sorry to hear of your experience with Best Buy, nonetheless. You may want to consider providing your feedback directly to the Best Buy store where the purchase was made.
If you have questions about the TV itself, Samsung is here to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available by clicking the ‘Support’ link on our website.
~ Samsung Specialist
Terrible Purchase - Never Again!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV defective out of the box. Purchased the TV in June and just opened the box a week ago. Defective screen, no picture. Too late to return to Best Buy, so had to go through Samsung Warranty service. What a joke that is. Customer service keeps passing me off to another phone number to call and spend hours waiting on someone to answer the phone only to have the line disconnect. I wouldn't purchase another Samsung product and I'm sorry I purchased this one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Disappointed,
We appreciate your feedback and regret that your experience with Support fell short. We’d like to further investigate and offer assistance. You can reach Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available by visiting the ‘Support’ link on our website.
~ Samsung Specialist
Brightness disappoints
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bright enough for a room with a lot of natural light.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Seansy,
We’re sorry to hear you’re not fully satisfied with the picture quality on your Samsung TV. If the image appears too dark, we suggest disabling certain energy-saving features, which can automatically adjust brightness and affect how the screen looks.
Go to: Settings > All Settings > General & Privacy > Power and Energy Saving, then turn off Brightness Optimization, Energy Saving Solution, Motion Lighting, and/or Contrast Enhancer.
You can also adjust the Picture Mode to better suit your environment: Settings > All Settings > Picture > Picture Mode
• Standard – Default mode for general viewing
• Dynamic – Brighter and clearer, ideal for well-lit rooms
• Movie – Best for dark room viewing
• Eco – Energy-saving mode
• Filmmaker Mode – Preserves content as intended by creators
To fine-tune brightness, go to: Home > left directional key > Settings > All Settings > Picture > Expert Settings, then adjust the Brightness level (0–50) to your preference.
Lastly, please make sure your TV is running the latest firmware: Home > Home > left directional key > Settings > Support > Software Update > Update Now
We hope these tips help improve your viewing experience. If you need further support, feel free to contact us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Specialist
Not bright.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it. Picture wasn't bright, and no matter what Samsung recommended to do it would not brighten up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SheldonP,
We're sorry to hear that your experience with the Q7F TV led to a return. Your feedback matters to us and will be shared with our product team.
If you decide to explore Samsung TVs again in the future, we’re always here to support you - whether it’s setup, features, or troubleshooting. Reach us anytime at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit the ‘Support’ section of our website for LiveChat, manuals, and more.
~ Samsung Specialist
TV woes
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it. The sound was terrible even with a sound bar. Too lightweight. I thought my cats might tip it over.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AmandaH,
We're sorry to hear that your experience with the Q7F TV led to a return. Your feedback matters to us and will be shared with our product team.
If you decide to explore Samsung TVs again in the future, we’re always here to support you - whether it’s setup, features, or troubleshooting. Reach us anytime at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit the ‘Support’ section of our website for LiveChat, manuals, and more.
~ Samsung Specialist
Worst TV I've ever had!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow, forgets logins to streaming services, does not get network connection until it's been up and running for at least 45 seconds, cannot adjust gamma to override dark movies, sound is simply awful. DO NOT BUY THIS TV!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Doug,
We appreciate your feedback regarding your Q7F TV’s performance. If you're experiencing freezing or lag in general response time, please try the following steps:
1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care
3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.
If you're still noticing performance snags after these steps, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. You can also connect with a LiveChat agent via the ‘Support’ link on our website.
~ Samsung Specialist
First try
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We felt the brightness & contrast was not up to par. The item was returned and we purchased a QN90F instead. The Best Buy return policy was seamless and easy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .CharlesW,
Thank you for sharing your experience with Samsung’s Q7F TV and for letting us know what led you to switch to a different model. We appreciate your loyalty.
Your feedback on this model has been recorded and will be shared with our teams to help improve future products.
If you need assistance with setup, settings, or features on your new Samsung QN90F TV, please don’t hesitate to reach out. We’re always happy to help at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad service, technician come twice very angry disrespectull, the Tv that we bought last month don't work properrly. BBB informed
No, I would not recommend this to a friendBrand response from Samsung
Posted .AnatolyF,
Thank you for sharing your feedback on Samsung’s Q7F. Unfortunately, the details provided aren’t enough for us to identify the issue or offer meaningful support.
To address your concern properly, please contact Samsung Customer Support at 1-800-SAMSUNG (8AM–12AM EST, daily) or connect with us via LiveChat by visiting the ‘Support’ link on our website.
~ Samsung Specialist
Overall, above average TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture, easy to set up and navigate. Used in a low to medium light room, 12' x 20', optimal viewing lengthwise. Only negative, so far, is the sound. I replaced my previous 40" of the same manufacturer and the sound was better in my old set. Going to need a sound bar I guess.
I would recommend this to a friendTlmprovider
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent choice beautiful picture the size is excellent the installation was easy
I would recommend this to a friendSamsung 55" class Q7F series QLED 4k UHD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My existing Samsung 55" tv needed to be replaced after 10 years of service I liked it some much I decided I wanted to buy another Samsung I Talked to a sale's rep who suggested that the Samsung 55" QLED on sale would be my best buy it was and I was very happy with the pitcher quality and sound Samsung a brand I trust.
I would recommend this to a friendGreat QLED TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mesmerizing colors and definition of picture. Would definitely recommend this TV, especially if you can get it on sale. Upgraded from a 4K UHD flat screen and the difference in color and contrast is amazing due to the QLED lighting.
I would recommend this to a friend55" Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this item for our exercise room. The picture and sound are perfect for the area and general purpose. I will give the opportunity for demonstrations on our machines.
I would recommend this to a friendSampsun 55" LED TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this Sampsun 55" TV. The technician (Skylar) was exceptional. The remote is great, but would be better if backligjted for nighttime viewing.
I would recommend this to a friendDecent TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far this TV has been pretty easy to use. I've struggled with a few technicalities but I'm sure that's just because I'm old and slow. The picture is very clear and sound is decent without having surround sound.
I would recommend this to a friend