Customer Ratings & Reviews
- Model:
- QN55Q80AAFXZA
- SKU:
- 6451481
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, describing it as great and worth the money. They also appreciate the easy setup process and find the gaming experience to be exceptional. However, some users have encountered issues with the remote control and a few have reported dead pixels and streaming problems.
This summary was generated by AI based on customer reviews.
EXCELLENT SERVICE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.QUALITY IN-HOME CUSTOMER SERVICE! BOTH TECH WERE VERY PROFESSIONAL AND ADDRESSED MY QUESTION AND ENSURED THAT BOTH NEW WIDE SCREENS WERE OPERATING AND FUNCTION AS PRESCRIBED. THANK YOU BEST BUY AND MY THANKS TO THE GEEK SQUAD
I would recommend this to a friendBEST Experience!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Jessie the sales person I worked with was excellent. Did not pressure me and gave me his honest opinion. The Geek Squad of Emily and Shawn did a great job installing my new tv and sound bar. Everything is working well.
I would recommend this to a friendTV Install.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Salesman was professional. After I brought it, it was delivered professional and was installed. They explain all of the features. He offered to write it down some features. He cleaned up the work space professionally.
I would recommend this to a friendGreat definition.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the definition when I watch documentaries or play video games. The truth was a great option when buying it. and it is super fast when switching apps
I would recommend this to a friendPerforms Beyond Its Cost
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a truly excellent TV that performs well beyond its cost I replaced a 13 year old Samsung plasma TV with this one and the new TV is incredibly better than the top of the line plasma I replaced.
I would recommend this to a friendAll around Great TV
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this TV in used excellent condition, and it’s a huge upgrade from what I had before. Smart features are great, and so is the display. Would definitely recommend!
I would recommend this to a friendVery pleased with the purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd QLED Samsung and I'm just as happy and thrilled with this purchase. The image is so clear and almost perfect that I will not buy anything else in the future. This is worth every penny!
I would recommend this to a friendBrand response from Samsung
Posted .Hi CarmenDP,
Thank you for choosing the 2021 Q80A 4K TV and taking the time to share your experience. I’m glad to hear that you are happy with the picture brought to you by our Direct Full Array designed to bring scenes to life with more precise contrast controlled by in-screen lighting that delivers deep blacks and pure whites with minimal halo or blooming.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung TVs!
~ Samsung Specialist
Between this and the Sony X90J, it's a tough call!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV overall, and no complaints. It was between this one and a comparable-in-price Sony (X90J) and went with the Samsung just for slightly better viewing angles for the specific use case
I would recommend this to a friendTVpurchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.knew the store had in stock from on-line preview. when got there had an offer to help right away, and in reasonable time had the purchase completed. Got what i wanted and happy with service.
I would recommend this to a friendNone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Both young men were professional and understanding…..I’m not real IT smart and they made things and installation pleasant…I hope they come for my next appointment later this month.
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV But they should let you know at the store the picture you see on the screen in the store is 4G nice and crisp. So when you bring it home all channels will not look like that.
I would recommend this to a friendGood TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good TV but ultimately returned for an LG CX OLED. Fantastic gaming experience. Nice and bright. My display came with a dead pixel that was really bothering me before I returned it. I would still recommend this TV to many people.
I would recommend this to a friendBrand response from Samsung
Posted .chris:
Thank you for your review of the Samsung 55” Q80A TV and for sharing the issue that caused you to return your unit. Your experience is very important to us and will be shared with our product team. I’m glad to hear that you did enjoy your gaming experience.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Again, we appreciate you sharing your experience, should you ever decide to give Samsung TVs another try and have questions or need assistance with issues, settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
Wi-Fi mesh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our salesperson and install were great. We've been able to access our security system on our devices now; where as we were not able to before the Wi-Fi mesh system.
No, I would not recommend this to a friendSamsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with Geek Squad who installed and got my tv up and running. They were very professional and answered any questions I had without rushing through the process.
I would recommend this to a friendQLED Samsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are really enjoying our new TV.Since we now stream, Samsung has a Great List of Streaming activities that we use along w/our streaming service.
I would recommend this to a friendSolar Samsung Remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.James at Waterstone helped us resolve a problen with our solar remote and did a excellant job. If the solution does not work, he will replace the remote.
I would recommend this to a friendFoggy black areas
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture....as long as there are no black areas. There seems to be a known problem with this new 2021 screen where you will see a foggy area when a dark scene appears. Ours was always in the upper left corner.. 6" x 20". Ok, and also the main home menu is clunky. There is an option to move apps so you wont have to hunt for a frequently used one but not all of the apps can be moved. so... I was always going through 10 to get to the one I used. We returned this tv after two days. I couldn't get past this foggy area on the screen and other people have had this same issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GregB!
Thank you for your review of the 2021 55” Q80A QLED TV and for sharing your thoughts regarding the image quality which led you to return your unit. Please know that there are multiple image settings available on the Q80A such as various picture modes and Expert Settings which could have been adjusted to your personal preferences.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
Red dots on screen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV yesterday (10/20/2021) from the Best Buy in Dedham on Providence Highway. A store employee put it in the back of my vehicle, laying it flat. I drove it home and it it never laid flat again. I mounted the TV on the wall without an issue today. I observed about 6-7 res dots on the bottom right of the screen when we initially set it up. I was hoping they would be temporary but unfortunately they are still there this evening.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JoeH,
Thank you for sharing your experience with seeing an array of purple spots on your 2021 Q80A TV screen. From your description of a linear array of spots, it is most likely that they are pressure points from packing & shipping.
Please reach out to Samsung Customer Support so we can gather further information on your issue and provide you with assistance. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Very Good Service - Defective TV.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guys were prompt, courteous, clean and professional. However, when calibrating the TV they noticed red dots. They said my local Best Buy would contact me and arrange the exchange.
I would recommend this to a friendBrand response from Samsung
Posted .PixelPro,
Thank you for your review of the Samsung Q80A TV and for sharing the issues that you have experienced with your unit. We appreciate your patience in having to deal with the inconvenience of an exchange.
Should you need assistance with your new unit, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Specialist
- Cons mentioned:Screen
Do not buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this TV. My wife and I bought this tv on April 10 2021, and it was delivered a few days later. Out if the box the screen was defective in that there was a small triangle in the bottom left quadrant that was permanently on and red. But there’s more. The Samsung software does not get along well with you tube tv. It works, but frequently it doesn’t exit the app on closing requiring you to unplug the tv and restart. But worst is that in their packing process Samsung affixes a barcode sticker directly onto the glass screen of the tv (not some packaging or film) that is very difficult to remove safely. This wasn’t a one off problem, because when Best Buy swapped out the first defective screen tv for an identical replacement, it had the same bar code sticker in the same place. Best Buy staff recommended using rubbing alcohol to remove it. We did and that ruined the screen. When we called Samsung directly they said use soap and water to remove it, which sounds odd for electronics. So the second one went back, and we’re now happily enjoying an LG model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KenJ:
Thank you for your review of the 55” Q80A TV and for sharing your experience which caused you to return your TV. It is possible that the triangle image you were reporting was imprinted on the protective film.
Please be aware that not all TVs come with a protective film. If there is a protective film on your screen, it would have been indicated with a blue tab in the upper left corner. The tab has an illustration showing how to remove the protective film. If there was no blue tab in the upper left corner, no protective film would have been on the screen, and peeling anything off would have damaged what is actually the screen.
If you did try removing the film and only removed the blue tab, you could have tried affixing a piece of adhesive tape to where the blue tab was and tried removing the film again.
Additionally, the barcode sticker would have been on the protective film and would have come off when removing the film.
Again, we appreciate you sharing your experience, should you ever decide to give Samsung TVs another try and have questions or need assistance with issues, settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions