Customer Ratings & Reviews

Sumsang,

Thank you for purchasing the Samsung Q80A TV and for sharing your experience with us.

Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.

Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info

~ Samsung Specialist

Santa,

Thank you for sharing your thoughts on the picture quality of your Q80A TV. If the picture you are seeing out-of-the-box is not to your liking, there are several picture settings you may want to try adjusting.

You can select the Picture Mode that provides the best viewing experience. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.

You can also go to: Settings > Picture > Expert Settings > to manually fine tune your image.

To further assist you in learning the various features and functions of your remote, you can download the Q80A TV's Remote Control Guide on Samsung's website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the Q80A TV under QLED 4K TVs > A Model Lineup to download the guides you would like.

If you need assistance or have any questions, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info

~ Samsung Specialist

Hello Samsung,

Thank you for your review of Samsung's Q80A QLED 4K TV. If the picture you are seeing out-of-the-box are not to your liking, there are several picture settings you may want to try adjusting.

You can select the Picture Mode that provides the best viewing experience. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.

You can also go to: Settings > Picture > Expert Settings > to manually fine tune your image.

Intelligent Mode also enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Home > Settings > General > Intelligent Mode Settings. Adaptive Picture, which is among the options, optimizes brightness and provides the best picture quality in real time, based on the lighting condition and the content you're viewing.

For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

We look forward to hearing from you.

~ Samsung Specialist

Nerdynurse13:

Thank you for sharing your experience with the 55” Q80A QLED TV. Your details regarding your TV power cycling and the lines you are seeing will be shared with our product team. So that we can gather further details on your issue and provide you with troubleshooting assistance or warranty service, please contact Samsung TV Customer Support.

Samsung is committed to providing the best possible product experience, quality, and value. We back this TV with a 1-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller.

You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Hi Winchester,

Thank you for purchasing the 2021 Samsung Q80A QLED TV and for sharing your review. I am sorry to hear that you are not completely satisfied with the gaming experience.

Have you tried Freesync Premium Pro? This innovative feature optimizes your gaming experience with less lag, tearing and stuttering while providing you with peak performance, exceptionally high dynamic range visuals, and low latency for effortlessly smooth gameplay.

When Game Mode is set to On or Auto, the FreeSync (VRR) function is activated. You can check to see if Game Mode is on by going to: Settings > General > External Device Manager > Game Mode Settings > Game Mode.

Additionally, you can press and hold the play/pause button on your remote when in Game Mode to start the Game Bar. Variable Refresh Rate (VRR) is one of the settings located within the Game Bar, which will show you which gaming functions are currently active, depending on the type of game you are playing (ON, OFF, FreeSync Premium, FreeSync Premium Pro).

If you find Game Motion Plus causes unwanted artifacts or causes blur when playing some FPS games, try toggling this setting to Off. You can disable this feature within the Game Bar when in Game Mode. You can also adjust blur and judder settings by going to Settings > General > External Device Manager > Game Mode Settings > Game Motion Plus Settings. Please keep in mind when you increase the values for Blur Reduction and Judder Reduction in Game Motion Plus Settings, the input lag will increase.

I hope these tips help you enjoy better game playing on your TV.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Steven,

Thank you for purchasing the Samsung Q80A TV and for sharing your experience with sound delays. Please be sure your firmware is up to date with version 1560.5 which includes updates to address lip sync or audio delays that you are experiencing. You can check this by going to: Settings > Support > Software Update.

If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.

If the picture you are seeing out-of-the-box is not to your liking, there are several picture settings you may want to try adjusting.

You can select the Picture Mode that provides the best viewing experience. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.

You can also go to: Settings > Picture > Expert Settings > to manually fine tune your image.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Specialist

Hello Frankg,

Thank you for choosing Samsung's Q80A TV and for your review. We appreciate your feedback regarding the Solar Cell remote included with your TV. If you press any key on the remote, and the LED indicator at the top of your remote stays on for about 3 seconds rather than blinking, please try the following steps to reset your remote:
1) Long press the RETURN key and ENTER key together for about 10 seconds you’re your remote was once paired already with the TV, you do not need to re-pair it again. However, if it was not paired with the TV, pairing must be done after the reset.
2) The RETURN key is on the left side of your remote and looks like a curved, backwards pointing arrow.
3) The ENTER key is the button in the center of your directional ring.

If the remote control still does not work properly or its response is very slow, the battery might be low or dead. You can charge the remote control by using the solar cell or the USB port(C-type) on the bottom. You can also check the remaining battery of the Smart Remote by going to Settings > General > Power and Energy Saving > Available Remote Battery.

I hope this helps, should you need further assistance, please contact Samsung TV Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Specialist

Ralf,

Thank you for sharing your thoughts on the picture quality of your new Q80A QLED TV. If the picture you are seeing out-of-the-box is not to your liking, there are several picture settings you may want to try adjusting.

You can select the Picture Mode that provides the best viewing experience. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.

You can also go to: Settings > Picture > Expert Settings > to manually fine tune your image.

Intelligent Mode also enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Home > Settings > General > Intelligent Mode Settings. Adaptive Picture, which is among the options, optimizes brightness and provides the best picture quality in real time, based on the lighting condition and the content you're viewing.

I hope you can use these adjustment recommendations to set the image to your liking. If you would like further assistance with settings, features, or functions, please reach out to Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Specialist

pnwrunner,

Thank you for your review of the Samsung Q80A TV and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.

Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info

We hope to regain you as a customer in the future.

~ Samsung Specialist

Hi Bestbuycustomer2000222,

Thank you for your review of Samsung's Q80A TV and for sharing your experience. If the picture you are seeing out-of-the-box is not to your liking, there are several picture settings you may want to try adjusting.

You can select the Picture Mode that provides the best viewing experience. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.

Your TV also has several volume features you can enable/disable/adjust to your liking.

1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input.

2) Adaptive Volume automatically adjusts to a specific volume level while you are watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source.

3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > Sound > Sound Mode

If you are experiencing issues with the YouTube TV app, please ensure the app is up to date. Navigate to the Settings within the App Store to check for updates. We recommend setting Auto Update to 'On' if it not enabled already.

Please also be sure your firmware is up to date with version 1805.4 which includes updates to app performance. You can check this by going to: Settings > Support > Software Update.

If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.

I hope these tips help! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info

Thank you for choosing Samsung, we hope to hear from you!

~ Samsung Specialist

Samsung:

Thank you for choosing the Samsung 55” Q80A and sharing your experience. Please check that you have removed the protective film covering the TV screen. It is possible that the triangle image you are reporting is imprinted on the protective film.

Please be aware that not all TVs come with a protective film. If there is a protective film on your screen, it will be indicated with a blue tab in the upper left corner. The tab will have an illustration showing how to remove the protective film. If you do not have a blue tab in the upper left corner, then that means there is no protective film on the screen, so please do not try to peel off anything. You will damage what is actually the screen.

If you tried removing the film and only removed the blue tab, then please affix a piece of adhesive tape to where the blue tab was and try removing the film again.

If you have checked that there is no protective film and are still seeing the triangle on the screen, please contact Samsung Customer Support at 1-800-SAMSUNG so we can further assist you. We are available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Defective,

Thank you for sharing your experience with Samsung's Q80A TV. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info

~ Samsung Specialist