Customer Ratings & Reviews
- Model:
- QN55Q80BAFXZA
- SKU:
- 6503083
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers find value in the 55” Class Q80B QLED 4K Smart Tizen TV for its exceptional picture quality, vibrant colors, and user-friendly interface. Many customers rave about the stunning visuals and accurate color reproduction, while others appreciate the TV's affordability and high-quality sound. Although some users have experienced issues with the remote control, the overall positive feedback suggests that this TV offers great value for its price.
This summary was generated by AI based on customer reviews.
Samsung 55”
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only a single month in service the screen has turned almost completely black. Even at full brightness. Also, the sound is pretty much non functional. Extremely disappointed
No, I would not recommend this to a friendNot very good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this TV, because the quality of image wasnt that good. The top of the screen had a black tint, like it was going to go dark soon.
No, I would not recommend this to a friendTv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV on November 29/2022 but the TV isn’t working right now. I so mad what happened within this short time. No kids in the house me and my wife.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AlazarT,
We appreciate your review of Samsung’s Q80B TV. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Defective and defective
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought one and set it up. It has dead pixels. Got an exchange, and the exchanged one is even worse with spots on the screen. Horrible on Samsung and Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .CruzromanB,
I’m sorry to hear of the issues you had with your first unit, as well as with the screen abnormalities you're seeing on your new Q80B TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test
If this occurs on all sources and the picture test, this will require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Samsung uses faulty parts.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Suddenly stopped working after a month. Apparently Samsung uses cheap power supply boards and they burn out nearly immediately.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DoktorDabz13,
It’s unfortunate to hear of your experience with Samsung’s Q80B TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/QN55Q80BAFXZA
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Not what i expected
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Frame rate drops crazy and really wont recommend it to any one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Eazy,
We appreciate your review of Samsung’s Q80B TV. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Cons mentioned:Remote control
No customer service or quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a "certified" open box item. The TV was in original packaging. However, there was no power cord, remote or stand with the TV. Online chat hung up on me and would transfer me to a manager.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
We appreciate your feedback regarding parts missing from your Q80B TV. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Too Bright
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too bright for us - even adjusting the brightness was not enough had to return
I would recommend this to a friendBrand response from Samsung
Posted .Joey5,
We value your feedback, and regret to hear that you weren’t completely satisfied with your Q80B TV’s picture quality. Please know we are always here to help, and we could have assisted in providing image adjustments to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There were 2 lines in the TV. We had to return it. Wasn’t happy at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tvpurchase,
It’s unfortunate to hear of the issues that have caused you to return your Q80B TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
Tv that couldn’t
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems to flicker and lag whenever I used the apps
No, I would not recommend this to a friendBrand response from Samsung
Posted .CollinH,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Q80B TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture qualityCons mentioned:Remote control
Great TV, horrible "solar" remote
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this TV for about 8 months. We love the image quality. The sounds is good. Functionality and apps are good. Where it fails is the unbelievably bad solar remote. The remote needs to be charged daily with a power cord. We have tried leaving the remote with the solar panel up all day in various lighting conditions (in the room, under a flourescent light, incandescent light, in a window sill with bright sun light). Nothing works. I get constant messages on the TV that the remote is below 20 or 10 percent within a few minutes of use every day. The remote is a great idea, but horrible execution. For the price paid, I expected much better. I would only recommend this to others with the caveat that they get a different remote.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Great tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. Gorgeous picture. Tv looks great, stand is good and set up and adjustment was pretty simple.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Tonniek
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful picture, great sound, easy to set up and use.
I would recommend this to a friend - Cons mentioned:Remote control
Good TV while it lasted, poor build quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Giving a review post-3 years of owning. Unfortunately, after normal use, our TV no longer works. After 1 year, the TV remote (solar-powered) stopped functioning and Samsung Customer Support refused to help because it was 20 days past manufacturer warranty. They couldn't even provide a discount for an OEM replacement. 2 years later, the TV no longer turns on as it cycles through ON/OFF phases showing nothing on the display. Quick reddit search shows that this is a common issue among samsung TVs. Really unfortunate. Cannot recommend this product. However I don't give a 1 star rating because it worked well at the outset and gave quality performance.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Samsung TV Brilliant
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was replaced by QBOC as the tv had a flaw picked up by installation specialist Frank. Frank did an excellant job. Good customer PR skills and very knowledgable. The tv is outstanding. Very happy.
I would recommend this to a friend - Pros mentioned:Picture quality
Nice TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the size on this TV and it doesn't distort the picture. Sometimes we have trouble bringing up what we want but it's all about technology and we're not great at that! But this is a nice TV.
I would recommend this to a friend - Pros mentioned:Picture quality
Great pic but constant sound problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful picture. BUT sync problem with voices driving me crazy. Old tv didn't do this. Did chat support and phone support with Samsung. Found no issues and blamed cable company. They came out twice and changed cable box, hdmi cords, cable ends inside and out. No change. Do not have sound bar or external speakers. Sync problem started on one channel and after 5 months is on just about all of them, including streaming. Sometimes can stop it by unplugging tv for a few minutes, but shouldn't have to do that. Just not happy with this situation.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Samsung - 55" Class Q80B QLED 4K Smart Tizen TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size for the bedroom. This Samsung 55" has really beautiful, vibrant color and highest quality overall.
I would recommend this to a friend - Pros mentioned:Picture quality
Vivid brilliant picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Samsung TV. The picture quality is spectacular. The speakers fill the room with high quality sound.
I would recommend this to a friend - Pros mentioned:Picture quality
Nice picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice picture- even from a somewhat side viewing angle
I would recommend this to a friend