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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 293 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the 55” Class QN85B Neo QLED 4K Smart Tizen TV for its exceptional picture quality, vibrant colors, and impressive sound. Many users are particularly impressed with the TV's ability to deliver stunning visuals and lifelike colors, making it an excellent choice for movie nights and gaming. The TV's user-friendly interface and easy setup process are also highly appreciated, making it a breeze to get started. While some users have expressed concerns about the remote control, the overall positive feedback on the TV's core features outweighs this minor inconvenience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 293 reviews
  • Rated 5 out of 5 stars

    Replacement thanks to extend best buy warranty

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement for our 55" curved tv that was not able to repair our best buy extended warranty covered the old tv price so we took that and updated to this very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Consider other brands/buy elsewhere

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is great, but this is the second Samsung that has died in less than 1 year. I am tired of dealing with them. I bought all at Best Buy, so it could be the way they're handled. I expect the brand to be better than this. My first TV lasted less than a week, and Best Buy argued but eventually replaced that. Then that died within a year. it's only being used as a TV, not as a monitor. For the money, I expect more than a year from a TV. This time, it is almost a year to the day. Fortunately, I have 3 more days to be within a year.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 4 out of 5 stars

    Getting Too Know You, Samsung's TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting Too Know You. All About You, Samsung's -55-QN85, 4K Smart TV. Powering And Towering, Got My Attention And I Must Admit, I Like What I Hear & See.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung is great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv works good, i give it a 4star because nothings perfect, tv speakers are all the same lousy sound, you have to purchase external speaker or sound set. I already had external speaker. Samsung usually good tv’s i have 3 tv’s all samsungs

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best Buy Samsung TVs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding picture and sound quality. Best price for this exceptional brand 4k smart tv, 120Htz.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture quality, UI is a bit slow.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this tv for about a month and a half and overall have no complaints with the picture quality. Picture quality is great with Movies/games. Tv is plenty bright in lit rooms. Built in speakers are fine on the tv. The one complaint is that the built in smart functions/apps on the tv are sometimes unresponsive. The interface seems to chug at times. I have since moved back to my firestick 4K. Other than that I've got no complaints.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Michael,

      We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your QN85B TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.

      You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care

      I hope these tips help you enjoy your new product.
      You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Wonderful TV!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for my mantle at my apartment. Love the stand it is on because I needed it to be very sturdy.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best picture yet. Pretty impressed with how the colors and the darks.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    I'm back home.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My very first HD flat-screen was a Samsung many years ago. I remember how great the picture quality was at the time. It has gotten even better with my current TV. The colors are amazing and the contrast is superb. My movies and PS5 games really shine in ways i didn't think possible. I was initially intimidated by the remote with no numeric buttons but it is so easy to use. I will NEVER stray from Samsung again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Beautiful TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is outstanding l. Sharp and intense. No glare in a sunny room. Easy set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who served us was excellent. He answered our questions and secured the new cc. His name is not on the receipt otherwise I'd give it here.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Glare

    Rated 5 out of 5 stars

    Samsung QN85B

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, very clean motion, no glare. Let down by the total tech delivery.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Neo QLED

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the picture quality, Almost looks like the screen is 3D, very clear with bright colors.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung free tv hard tome connecting

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard time connecting to samsung tv. Tech came and tried to fix, but say its internet related. ?? My internet works throughout the house and this tv sits close to the modem.tried wired and stl have issues with it. It does work most of the time but some days no good...

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Exquisite tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing picture quality, super fast, crystal, clear, no problems whatsoever

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Samsung QN85B

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture quality. Sound quality less than expected. Descent price. Overall very good. Solar remote leaves a lot to be desired.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best Picture In The House

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from LG back to Samsung with the QLED and Neo QLED line. My LG's were OLED, but plagued by screen burn in and lack of apps available. But, my latest Samsungs (4), are amazing with their ability to use the Tizen engine to upscale each picture. The product I'm reviewing has Dolby Atmos and sounds terrific, no need for a soundbar. Very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my tv so much i ended up buying two more. Went from 2021 version to 2022 and love the added features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung QN85B

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great Tv--I have purchased two of them--one for my home and one for a gift for a family member.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price, good service, the best sales team, and persons that helped to receive the TV in our car

    I would recommend this to a friend