Customer Ratings & Reviews
- Model:
- QN55QN85CAFXZA
- SKU:
- 6536420
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers frequently mention the exceptional picture quality, with many praising its constant improvement over the years. The TV's user-friendly interface and simple setup process are also widely appreciated. Customers also express satisfaction with the TV's sound quality, rich and vibrant colors, and suitability for gaming.
This summary was generated by AI based on customer reviews.
60th Birthday present to me!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The television delivery went off without a any problems
I would recommend this to a friendCould be better for the money spent on it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Motion quality could be a lot better in tv shows, movies, and especially gaming. Disappointed in the video and gaming quality. Impossible to play certain games with the gaming engine due to quality involving motion and fps.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Cccc,
Thank you for sharing your thoughts on the picture quality of your QN85C TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
For optimal motion image performance, you may want to adjust the picture clarity setting by going to: Menu > Settings > All Settings > Picture > Expert Settings > Picture Clarity Settings
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
Should you need further assistance with features or other product usage, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Product was damaged during transit!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was physically damaged during transit. Because I did not open the box immediately I am now stuck with a $1,000 TV that does not work. The return policy is far too short especially since you can buy this same product from other retailers that have better customer service experiences. I would encourage you to buy this product from someone else.
No, I would not recommend this to a friendUnhappy buyer.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as colorful as our previous tv. Background is to dark. Would not buy another one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for sharing your thoughts on the picture quality of your QN85C TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as color, brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
- Pros mentioned:Picture quality
Defect
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this with high hopes. Unfortunately right out of the box there was a bright white dot on the screen that wouldn’t go away. However the sound quality from the tv speakers was great in my short time owning this tv. Best Buy was great during the return process.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Warby,
It’s unfortunate to hear of the issues that have caused you to return your QN85C TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
- Cons mentioned:Remote control
Fake News :(
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t review. I never took it out of the store. It was supposed to be an excellent condition open box, but was missing the control and did not look excellent to me. So, I got my money back. It should had been a good or fair condition, not excellent.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Canito63,
Thank you for sharing your open box experience. You may want to provide feedback directly to the Best Buy store where you made your purchase.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Samsung 55'' NQ85
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Factory Defect !!!! And Saw It for $200.00 Cheaper and would not match because I was a few days from the 15 day return policy
No, I would not recommend this to a friendBrand response from Samsung
Posted .MarkD,
Thanks for your review. So we can understand the defect you've mentioned and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Do Not Purchase this TV prior to reading review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.do not buy this TV. Having major issues right out of the box. TV turning off and on for no reason. Skin tones are terribly red and have tried to adjust numerous times. Called Best Buy for support and was sent directly to Samsung. have a ticket in with Samsung and they want to service it with parts and components. Unacceptable for a TV less than 30 days old.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DavidW,
It’s unfortunate to hear of the issues you’re experiencing with your QN85C TV, and we greatly appreciate your patience while waiting for your service appointment.
Should you have any questions after your service is complete, Samsung is here for you. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Horrible product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down in less than four months picture stopped working
No, I would not recommend this to a friendYou charged me twice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You charged me twice for one HDTV. Also the price in the store was $200 more than it was online.
No, I would not recommend this to a friendBrand response from Samsung
Posted .WilliamH,
Please know you are leaving a review and 1-star rating for the 55" QN85C TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the QN85C TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
55” Association Samsung NEO QLED Smart TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this TV! This is my second Samsung smart TV. Even the picture on my old one is still great but this new neo qled is stunning! The interface works beautifully with my Dish. I am not tech savvy, but it didn’t take me any time to get this up and running.
I would recommend this to a friend - Pros mentioned:Picture quality
overall, a great viewing experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.crisp picture, great color and clarity. Two "cons"...the volume automatically rises (a LOT) when a commercial is on. And, secondly, a person's hair looks green under certain circumstances. If a person hight hair (very blonde or white) in a green room or background, the person magically has GREEN hair. Can'y comment on speakers, b/c I use a Bose TV speaker...
I would recommend this to a friend - Pros mentioned:Picture quality
Very satisfied with purchase and being on sale
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this TV once I dialed back the color setting to get rid of the orange faces. The picture is bright and crisp
I would recommend this to a friend - Pros mentioned:Color
Excellent Tv with vibrant colors and dark blacks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV. The colors are especially vibrant and the blacks are the best you can find outside of an OLED.
I would recommend this to a friend - Pros mentioned:Picture quality
Exclent all around
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture and functionality are phenomenal. Easy connectivity and setup.
I would recommend this to a friend - Pros mentioned:Picture quality
New 55 inch
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV , good quality picture and sound. Good sale price also
I would recommend this to a friend - Pros mentioned:Ease of use
Bill White
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellence performance and services. Easy and user-friendly
I would recommend this to a friend Sound bar not centered
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t set up as easy as usual. The tv settings that is. Also the universal sound bar hanger is off center
I would recommend this to a friend