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Customer Ratings & Reviews

Your price for this item is $1,176.97
The comparable value price is $1,199.99

Customer reviews

Rating 4.5 out of 5 stars with 97 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

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87%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 97 reviews
  • Rated 5 out of 5 stars

    Great TV !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great tv, it's an upgrade from the regular QLED and gives OLED a run for its money. It's not too thick and the performance and color is amazing. It's a perfect size if you're sitting 6-8 feet away and offers a great experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AI Tech will rule us all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing picture quality and sound. I am very pleased. Video game and Live TV streaming picture quality is impressive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung QN55QN85 Quantum Dot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my opinion this TV is absolutely one of the very best pictures that's available.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace a 20 year old Sony that was really nice, but I have to admit the picture on this Samsung is really great. I almost feel like I could reach out and touch the people in the TV!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 55” Class QN85D Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality picture and sound! Easily seen from all angles with no distortion! Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My awesome Samsung Neo Qled TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. The best I've ever had. Easy to adjust settings It moves very quickly on commands. Great watching sporting events on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung QN85D 55 inch 4K HDTV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a terrific buy! Samsung quality is just outstanding. The clarity and color of this TV is fantastic. Oh, and the sound is like movie theatre quality. We hardly use our external sound bar anymore. And Best Buy had it available in near record time. They are such great people to work with on all of your electronics needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    1st 85 In TV Neo QLED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excited on the choice that i had made with the help and education by Max the Manager. Excellent customer service and great comprehension. Very happy w my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Engineer/it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. This is the 4 tv we purchased for house and we are buying more for our business .picture quality top rate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Love the picture. Looked at a lot of tvs. This was good choice for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality very satisfied with the product I will definitely keep buying Samsung products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Tv

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing tv, perfect color, so glad I upgraded from my old tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv.Awesome picture and kids like to play games on it all the time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the picture quality .. but like most thin TV's the speakers are not the greatest

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture quality. The sound isn't even too bad for a TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung QLED NEO 55”

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture with easy setup. Nice smart tv with Samsung tv built in.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad TV. Buggy. Bad UI.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst TV ive ever owned. I have multiple Samsung TVs and this is by far the most annoying and frustrating TV ive ever used. Samsung decided to change the UI and its absolute garbage. Not intuitive and had no reason to change. The remote ONLY works on the new TV, as opposed to the old remotes, which work on all samsung TV models. It's also smaller, less functional, and incredibly sensitive. The biggest problem I have is that the TV will get stuck in a black screen when im using YouTube. I basically cannot fast-forward or rewind without this potentially happening. I researched the problem and discovered that it's a common problem with no solution. The only solution is to by an external device, like a Roku, and use that Youtube app or to unplug the TV so that the cache clears. So incredibly disappointed in Samsung. This will definitely be my final Samsung purchase for TVs, cell phones, washer/dryer. Not even thinking about going with Samsung for out new fridge, range, and microwave anymore. I'll be switching to Sony and Kenmore or some other reputable brand. I do not recommend this TV. It was basically pushed on us by the Best Buy store because it came with another TV for free as a limited time deal. It's clear now they were just trying to offload old junk on us. Probably not gonna be buying TVs from BBY anymore.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Itzgreat,

      Thanks for sharing your feedback, and we appreciate you sharing details of your experience with the YouTube app. This may be related to your network connection and quality. We suggest you try the following:

      1. Use 5G Wi-Fi if possible
      2. Try wired LAN if available
      3. Try repositioning the router so there are no obstacles between your TV and the router

      Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.

      You may want to enable automatic updates for conveniences.
      Go to Settings > Support > Software Update, then select Auto Update.

      Additionally, to optimize the TV’s performance, please also try running Device Care, which improves your apps performance by freeing up unused cached memory and closes background apps. Go to: Settings > Support > Open e-Manual, then select Device Care.

      I hope these tips help improve your streaming experience. If you need further help, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 4 out of 5 stars

    dad's TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv works great! Dad is in a nursing home and enjoys the voice activation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung fan.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The television is crystal clear and vibrant! This is what you would expect from Samsung. I would highly recommend purchasing this television.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jeff M

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV outstanding picture and sound also very easy to set up

    I would recommend this to a friend
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