Customer Ratings & Reviews
- Model:
- QN55QN90AAFXZA
- |
- SKU:
- 6451477
Customer reviews
Rating 4.6 out of 5 stars with 666 reviews
(666 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are satisfied with the picture quality, color, gaming experience, easy setup, and brightness of the 55" Class QN90A Neo QLED 4K UHD Smart Tizen TV. Some customers have expressed concerns about the remote control, HDMI ports, price, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Pleased with my new Samsung mini-LED tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m a Sony fan but I took the advice of the Best Buy salesman to consider buying a Samsung tv. It took me many months of visits to the store comparing the QN90A to the Sony X90J. I liked the idea of the mini LEDs and the glare reduction of the Samsung since we have a picture window across the room. The glare reduction isn’t perfect but it’s pretty good. When the price drop hit, I bite the bullet. I’m not too crazy about customizing a tv’s settings but I did have to cut the brightness setting down by half. The sharpness and deep blacks are awesome. One only thing I had to do was add a sound bar because voices aren’t projected well enough. It’s only needed for watching cable tv because I use my surround sound system to watch movies and series.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great TV.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the NEO QLED tv. It has great picture, colors, great refresh rate, and sound. Great viewing at all angles. Great buy for your investment.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best TV's that I've purchased. Great picture and quality
I would recommend this to a friend - Pros mentioned:Picture quality, Remote control
Rated 5 out of 5 stars
Love this tv.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. Picture is crystal clear. Sound is pretty good not sure if I need a soundbar. Solar remote is perfect size and easy to use.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 4 out of 5 stars
Product is Very Good but not Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is connected to BOSE SoundTouch 120 Home Theater System. There is a delay for sound to be activated when the TV is turned on and sometimes when changing TV channels. At times the sound is lost for a few seconds and comes back during uninterrupted TV broadcast viewing. Since purchasing the TV, I've noted from other reviews that this TV has known sound issues. The BOSE SoundTouch 120 system works great with all my other Samsung TVs as they respond instantly. TV picture is very good but not great, After customizing the picture following professional guidance, there is still a blooming effect at times. The remote response is excellent. The video streaming and smart TV is excellent. I still have not tried all features.
I would recommend this to a friendBrand response from Samsung
Posted .QualityCheck,
Thank you for purchasing the Samsung QN90A TV and for sharing details of your sound and image quality. To optimize your TV's performance, as well as image quality and any audio delays you are experiencing, please be sure your firmware is up to date with version 1805.4. You can check this by going to: Settings > Support > Software Update.
If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
If you are still experiencing a delay after performing any necessary updates and you have a Home Theatre System or other speakers connected to your TV, you can access the Audio Delay settings to increase the audio delay. Go to: Settings > Sound > Expert Settings > Digital Output Audio Delay
Please know that our 2021 TVs also have an audio Pass-Through feature. This feature allows the audio signal to be sent out unprocessed to an external Soundbar or receiver connected to the TV. The external Soundbar or receiver then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay.
On your TV go to: Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through
If you have tried this and your issue persists, please reach out to Samsung Customer Support so that we can provide further troubleshooting. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Beyond Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was hesitant due to price but took the plunge and bought it. Best decision! Amazing sound, picture, clarity and easy to use. Absolutely happy I bought this TV.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 4 out of 5 stars
Great picture bad motion
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is pretty awesome, but the motion was pretty radical around the screen objects. I still wish I didn’t return it.
I would recommend this to a friend - Pros mentioned:Black levels, Picture quality
Rated 5 out of 5 stars
A better choice than OLED for our viewing room.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv offers the perfect balance between brilliant colors, vibrant true black and managing incoming reflective light from an opposite wall.
I would recommend this to a friend - Pros mentioned:Brightness
Rated 4 out of 5 stars
Brighter than the sun
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the QN90A is a great flagship choice for those wanting to avoid OLED. The thing that strikes me the most about this panel is the brightness. I’m not talking bright compared to a standard TV, I’m talking bright compared to standing 10 ft from the sun. This thing is blinding and I rarely have it on max brightness. Many times I have had to cover my eyes when an otherwise dark scene suddenly has a bright light (ie a movie with a flashlight or spotlight in a dark room). It’s also pretty good at diffusing outside light reflected at the screen. This has to do with the odd “rainbow” effect you see when the TV is off. Trust me when I say you don’t notice that effect when the TV is on. The only knock I have against it are some minor screen cleanses issues. I think this has to do with dust between the screen and top glass, not the pixels themselves. Not really noticeable from the couch, but still annoying nonetheless considering the price of the tv.
I would recommend this to a friend - Pros mentioned:Brightness, Picture quality
Rated 5 out of 5 stars
sharp picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this replaced a older Sony Bravo, Picture is excellent and color really stands out. I am a little disappointed that dark scenes did not brighten up as much as I was hoping for.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Definitely the highest quality picture I've owned.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I visited a friend who had the older version of this model. After checking at Best Buy and seeing the new version, it was a no brainer. The picture quality is awesome, the best I have owned. Also being able to use the speakers in combination with the sound bar is a definite plus. The remote is neat also with it's mini solar panel to recharge it. I am enjoying watching older movies again since now they look so much better on this TV. The upscaling is extremely good. I highly recommend this unit.
I would recommend this to a friend - Pros mentioned:Brightness, Ease of use
Rated 5 out of 5 stars
TV looks great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV has great color and was easy to set up. The remote was a little more of a challenge because it had to be paired to the TV.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
QN90A Neo QLED is a hit!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic picture! Great in a room with loads of outside light. Easy to set up and use. Also has great sound quality. All around great purchase!
I would recommend this to a friend Rated 5 out of 5 stars
Best tv EVER
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Amazing tv one of the best tvs on the market can’t go wrong
I would recommend this to a friendRated 4 out of 5 stars
Great until the flickering began.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the TV and its features. However, 1.5 years after purchasing, the screen began flickering as I was watching it. The only way I could get it to stop was to turn the light setting down very low. Of course because the product warranty had recently expired, I have to pay for repair but their CS reps are trying to sell me a new tv! I paid $1300 for this, why would I want to buy a new one after only a year and change? Looks I'll be paying for repair. SMH.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Buy a Samsung!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying my new Samsung 55” TV so far. Good picture quality and good ease of use. Would recommend this product.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Beautiful
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an awesome TV. The colors in the pictures are awesome.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Super nice TV
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best tv i have ever owned. It looks so good with nature shows in 4k and works well with my xbox series x as well as my pk running at 120hz.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Samsung Got It Right With This One!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this TV. Great picture! Easy to set up. Turn off power saving settings for brightest picture and crispest colors.
I would recommend this to a friendBrand response from Samsung
Posted .jh78dd:
Great to hear that you are testing out the different modes and features on your new 2021 QN90A Neo QLED 4K TV so you can find the perfect settings to match your viewing preferences.
You can try out different Picture Modes to see which best fits your preferences. Go to Home > Settings > Picture > Picture Mode
For example, Dynamic Picture Mode is designed for brighter viewing environments, and Movie Mode is great for watching in a dark room.
If you have any questions about features, settings, etc., Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Brightness, Picture quality
Rated 5 out of 5 stars
Love my Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture. Colors are vivid. Picture quality is fantastic. Perfect size for living room.
I would recommend this to a friend































