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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 124 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the excellent picture quality of the 55" Class QN90D Series Neo QLED 4K Mini LED Smart Tizen TV (2024). The TV's brightness and clarity are also highly appreciated. Users find the TV easy to install and set up, and they also note the smooth picture quality during fast-motion scenes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-124 of 124 reviews
  • Rated 1 out of 5 stars

    CNN viewers - Do not buy Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung does not include CNN nor allows you to download the chanel

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      JaneJ,

      We're sorry to hear of this misunderstanding. Please know the CNN app is indeed available to install directly on your QN90D TV.

      Here's how to find and download this app:
      1. From the Home screen, press left on the remote.
      2. Navigate to and select Search.
      3. Using the search bar, enter the content or app you’d like to find.
      4. Navigate to and select the app you’d like to install, then select Install.

      If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 1 out of 5 stars

    Returned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad picture, bad sound think I had a dud. Returned it

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      MMGadgetGirl,

      It’s unfortunate to hear of the issues that have caused you to return your QN90D TV. Your experience is very important to us and will be shared with our product team.

      It’s possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.

      Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.

      LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.

      We hope to regain you as a customer in the future.

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    So Realistic

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new tv! The picture is so real looking, like you are right there with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Praise for employees

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Had to return a newly purchased TV from Best Buy because of some intermitting video issues. Replaced/Purchased TV (went with different vendor - same size and features) based on Best Buy’ employees recommendations. The employees were extremely professional and attentive to customer satisfaction.

    I would recommend this to a friend
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