Customer Ratings & Reviews

The computer doesn't work great. A few Apps or not running as well as they should. Can not magnify screen. I'll go back to LG for the next VT. Got the Best buy credit card, sales person made some mistakes that made this a big hassle. Not a good experience!

Great TV. Good brightness. A little hard to set up. I would definitely buy it again. Come here to my old 10 year LG.

So far a very good tv. The clarity is fantastic. I also bought a sound bar and I love it

Great for bright rooms. Easy to set up and operate.

I love how the colors just pop against black background

Matched with all my devices and has brought joy to all.

Great unit for our sunny location. The screen helped reduce glare from windows.

I should've gotten the extended warranty. Already having random white lines appearing for a second and disappearing, UI is slow and laggy at times even tho there is 1 gig of storage left. AI optimization is horrible. Judder is also bad on this tv no matter what settings you use. My 5 year old LCD samsung has fewer issues than this tv. I regret spending 1500 dollars on this tv. I would look for something else rather than buying this tv. Look into LG OLed instead. This will be my last samsung purchase. I have own many samsung products, and i am disappointed in this tv.

Customer Service was fantastic. I purchased a tv and Imac computer. Installation was first rate.

Very happy with this TV purchase. Salesperson was very helpful and patient.

This TV has been great for the value and features it has to offer.

The set up And programming to all of the remotes and Alexa components was a breeze very well thought out works great

Awesome tv love the color good tech Definitely would buy again.

This tv has a great but we've had several issues with the sound going out. It's been a somewhat of a quick/easy fix (about 10 minutes each time) with tech support helping us reset the tv to factory settings but it 's been annoying. We've had to reset up the tv several times in the first month of purchase. The remote has no numbers and tv is less user friendly than before. It's a little harder to navigate. As much as we've had great experiences with Samsung in the past we can start to see why LG is currently ranked higher. :/

Its new and works great, bright colors , lets see if it holds up

I am very happy with the TV, but extremely unhappy with the customer service related to the points I received on opening a Best Buy Visa for the purchase. The salesman told me the points would never expire. However, within a few weeks the points automatically converted to Best Buy Rewards certificates without my knowledge, and then the rewards certificates expired within 2 months. I had no idea this would happen, and did not find out until months later when I planned to use the points. I asked in a Best Buy store if there was any recourse to get the points or rewards back, and was told that I could call 800-BESTBUY and ask to have the certificates reissued. I called and was put on hold for 20 minutes and then spoke to someone for another 40 minutes (much of it on hold), and was finally told that the rewards certificates could not be reissued because more than 30 days since they expired had gone by. The certificates were worth $155. I pointed out that I was never told about points converting to rewards certificates, nor that the certificates would expire; however, the person I spoke to said they could not reissue the certificates or do anything. I also pointed out that I had wasted one hour of my time and 40 minutes of their time on this matter, only because I was told in the store that the certificates could be reissued. Based on this experience, I will never do business with Best Buy again.

It’s perfect no issue at all great gift to give to family members

I have no problems with the tv. Connected to my Bluetooth speaker so easily.

Works Perfectly !! I wish Best Buy would be back in Wooster, Ohio

Bill from the Geek Squad, who set up the TV, did a fantastic job. I really love the Samsung OLED TV.