Customer Ratings & Reviews
- Model:
- QN55S90DAFXZA
- SKU:
- 11487702
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
to a friend
Defective panel
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I didn't discover an issue with the panel until a couple days after my return window ended. https://eu.community.samsung.com/t5/tv/diagonal-lines-on-s90d/td-p/11383849 - wish Bestbuy could have helped me exchanged for a new one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .WatertownGK,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Tv didnt turn on poor quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv didnt even turn on out of box new no picture just light on tv. I wish it worked it was a good deal for 999.00
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mason,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as spectacular as I thought it would be. Could just be me but if you can get a bigger screen… go for it.
I would recommend this to a friendBrand response from Samsung
Posted .Hi GeorgeD,
Thank you for sharing your thoughts on the picture quality of your S90D TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
Intelligent Mode also enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
None
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to review when it hasn’t been delivered yet. Need to check records before send out emails to review. Way too many emails.
I would recommend this to a friendBrand response from Samsung
Posted .Jazzman,
I'm sorry you have not received your TV yet. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner.
Should you have questions regarding the usage or setup of your TV once you've received it, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Great TV, Terrible Customer Support
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE TV ITSELF 5 stars. BEST BUY CUSTOMER SUPPORT is ONE STAR. Bought this TV and it went on sale 17 days after I bought it for 300 dollars cheaper. They would not price match it. Thanks Best Buy you just lost a customer.
I would recommend this to a friendBrand response from Samsung
Posted .Hoptimus,
Please know you are leaving a review and 1-star rating for the S90D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the S90D TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Angry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your failure to advise me about the TV mounting process I purchased through you cost me an extra $260. I have five computers, three televisions and several other electronic products. Based upon this purchase, I hope to never shop in Best Buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .FrankF,
Please know you are leaving a review and 1-star rating for the S90D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the S90D TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Bad management
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is 5/5 stars but the trouble I had to go through to get the tv is worth a 1 star review. The management at Best Buy Simi Valley are completely unprofessional and quite useless.
I would recommend this to a friendBrand response from Samsung
Posted .Scoob12,
Please know you are leaving a review and 1-star rating for the S90D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the S90D TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with this television. The picture is beautiful, such an upgrade from our older TV. It's amazing the details we can see now!
I would recommend this to a friendSamsung s90d review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The clarity and brightness on the set is unmatched, really made a huge difference in gaming especially the game mode upscale to 120 htz is amazing
I would recommend this to a friendBeautiful picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had lots of help from the staff in deciding which TV would meet our needs. The colors are crisp and spectacular, particularly the reds and blues. We will enjoy this TV for a long time.
I would recommend this to a friendMr.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stunning picture I am amazed every time we watch a show.
I would recommend this to a friendTV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is outstanding purchase. Easy to put together and easy to set up.
I would recommend this to a friendWorth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best TV I've ever owned. The richness of the colors on a Samsung just can't be beat. The blacks are deeper, the screen is brighter. Totaly worth it.
I would recommend this to a friendPicture not as great as hoped
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe its the fact that I usually watch live TV on YouTube TV without the 4k package, but I wasn't overly impressed considering I was replacing a Sony Bravia TV that was about 12 years old. I will say games on my PS5 are a noticable improvement over the old Bravia though.
No, I would not recommend this to a friendThrilled with this TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not be happier with the purchase of this TV. The staff was knowledgeable and very helpful.
I would recommend this to a friendGreat TV !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All products work really well, and my wife is most happy with the TV and all the accessories that support it.
I would recommend this to a friendSamsung OLED TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a Samsung 55 inch OLED TV a few months ago. The picture is great but the signal seems to buffer a lot compared to my other Samsung smart tvs. All on the same eeros mesh system. A little disappointed with the consistency. Mark
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mark,
Thank you for your review. Buffering when streaming content online is related to your internet connection speed. Buffering may occur on your TV while streaming video content over the internet. Buffering usually occurs when your internet connection provided by your ISP cannot supply data fast enough for the playback device.
We suggest you try the following:
1) Use 5G Wi-Fi if possible
2) Try wired LAN if available
3) Try repositioning the router so there are no obstacles between your TV and the router
4) Please be sure you have the latest firmware update which enhances network connectivity.
5) Lastly, to further optimize the TV’s performance, please also try running Device Care: Home > Menu > Settings > Support > Device Care > Start Device Care
Should your issue persist, you may want to contact your ISP to check or increase your internet speed.
If there’s anything we can further help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Color is yellowish
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Color and resolution aren't as high as I expected. There is a yellow hue.
No, I would not recommend this to a friendSamsung service is the problem
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV picture is great, but we are already on the second 65 inch S90 in 4 short months. Recent TV was stuck on an intermittent Samsung message that was random in timing, but would fill the full screen blocking our view.. Samsung could not solve even with a remote log in and reset. We sent many pictures of the message saying contact Samsung. They were not helpful, so I am losing out my money, throwing the TV away, and buying any other brand. Samsung service is a nightmare to deal with, long wait times and no resoltition.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GKMD,
We appreciate you sharing your experience with customer service not being able to resolve your issue. Please contact Samsung Support again for further troubleshooting assistance or for setting up a warranty service appointment. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Canton GA.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought Samsung OLED in Nov. 2024 from Best Buy and 3 months later the sound went out. Unplugged and plugged it in and sound came back. Several weeks later sound went out again. Contacted Best Buy & since I did not buy extended warranty, I had to deal with Samsung. Sound continues to go out and finally called Samsung and they helped me fix the problem (I thought). Anyway the problem is continuing to occur. I’m not sure if this problem is very isolated but I would consider another brand
No, I would not recommend this to a friendBrand response from Samsung
Posted .Canton,
Thank you for bringing your concerns to our attention. Please try reaching out to us again so we can further diagnose your issue and provide assistance. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist