Customer Ratings & Reviews
- Model:
- QN55S90DAFXZA
- SKU:
- 6576601
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Customers are saying
Customers find value in the exceptional picture quality, vibrant colors, and ease of setup and use of this 55" Class S90D Series OLED 4K UHD Smart Tizen TV. Many appreciate the smooth refresh rate, perfect for gaming and streaming, and the wide viewing angles. However, some users have expressed concerns regarding the remote control's design and occasional connectivity issues with certain apps. The overall experience is largely positive, focusing on the impressive visual performance.
This summary was generated by AI based on customer reviews.
Excellent picture, AI upscaling and App navigation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding product with an excellent bright screen. There is also very good AI upscaling along with an easily navigated screen and app control. We also have an antenna and the TV dies an excellent job capturing channels
I would recommend this to a friend- Pros mentioned:Picture quality
First Samsung tv purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellelnt picture/video quality, sound volume average
I would recommend this to a friend - Pros mentioned:Picture quality
Audio sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is excellent, audio has problems. Video and audio don’t sync properly using the TV speakers or an AV receiver using the optical cable. The audio delay parameter helps but still doesn’t sync correctly using the optical cable. AI affects both video and audio, cannot use AI for audio without AI affecting video.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Artie,
We appreciate your feedback on the lip sync issues you’re experiencing with your TV. This could possibly be a source issue, but if you’re hearing an audio delay across all sources/channels and you have a receiver, soundbar, or other speakers connected to your TV, you can access the Audio Delay settings to increase the audio delay. Go to: Menu > Settings > All Settings > Sound > Expert Settings > Digital Output Audio Delay
Our TVs have an audio Pass-Through feature, which allows the audio signal to be sent out unprocessed to an external soundbar or receiver connected to the TV. The external device then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay.
On your TV, go to: Menu > Settings > All Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through
Please also be sure you’re running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
If you’ve tried these steps and your issue persists, please contact us for troubleshooting and a Support agent will gladly assist. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
- Pros mentioned:Picture quality
OLED 55 inch tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderfully crisp picture with unparalleled brightness.
I would recommend this to a friend - Pros mentioned:Picture quality
OLED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture quality for the price. Still getting use to all the features.
I would recommend this to a friend Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our tv so much and it was a great investment for our home. I would highly recommend this tv to friends and family.
I would recommend this to a friendEverything I hoped for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I read the reviews, did the research. It came down to either the LG C4 or this S90D, which I went with. The picture quality is stunning especially when it’s HDR. No regrets at all. The S90D is amazing.
I would recommend this to a friendSamsung, best on the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV!!! This TV works perfect for what I was wanting. I was looking for an inexpensive TV, but after looking at many units, I decided on one of the best TV's on the market! Superb quality!!
I would recommend this to a friendAwesome TV!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is so clear, the screen almost looks three-dimensional! It is such a pleasure to watch our favorite chosen movies now!
I would recommend this to a friend2nd TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After my first purchase of the 65" TV, I decided to buy another one for my bedroom, Samsung has been a great product for me.
I would recommend this to a friend- Pros mentioned:Picture quality
Samsung OLED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome picture! Installer did a great job. Perfect transaction!
I would recommend this to a friend - Pros mentioned:Picture quality
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv i would recommend for this tv to be bought
I would recommend this to a friend Extremely unhappy with customer service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with the TV, but extremely unhappy with the customer service related to the points I received on opening a Best Buy Visa for the purchase. The salesman told me the points would never expire. However, within a few weeks the points automatically converted to Best Buy Rewards certificates without my knowledge, and then the rewards certificates expired within 2 months. I had no idea this would happen, and did not find out until months later when I planned to use the points. I asked in a Best Buy store if there was any recourse to get the points or rewards back, and was told that I could call 800-BESTBUY and ask to have the certificates reissued. I called and was put on hold for 20 minutes and then spoke to someone for another 40 minutes (much of it on hold), and was finally told that the rewards certificates could not be reissued because more than 30 days since they expired had gone by. The certificates were worth $155. I pointed out that I was never told about points converting to rewards certificates, nor that the certificates would expire; however, the person I spoke to said they could not reissue the certificates or do anything. I also pointed out that I had wasted one hour of my time and 40 minutes of their time on this matter, only because I was told in the store that the certificates could be reissued. Based on this experience, I will never do business with Best Buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GeoffreyG,
Please know you are leaving a review and 1-star rating for the S90D TV, but we are sorry to hear of your experience, nonetheless. You may want to consider providing feedback directly to Best Buy regarding this.
Should you have questions on the S90D TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
- Pros mentioned:Picture quality
Nice, but some improvements needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome picture, but like all the Samsungs I have had, wireless capabilities are questionable. Ended up attaching the TV directly to the router….
I would recommend this to a friendBrand response from Samsung
Posted .Happy,
Thank you for sharing your experience with Wi-Fi connectivity on your TV. This may be caused by a network issue. You might want to go through these steps to check your network connection:
1) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
2) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
5) Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update.
For further assistance or service, please contact us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Samsung 55"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first tv didn't work so I returned it. When setting it up, the audio was fine but the visual did not work; only got a black screen. The second tv is working beautifully.
I would recommend this to a friendSamsung OLED tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is incredible I was in between this and LG oled but my sister has this in her room and I loved it so I even bought the soundbar and it’s all incredible together
I would recommend this to a friendFlawless connectivity!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is exceptional, seamlessly connecting to my phone and ready to power on instantly. It also includes a convenient feature that allows remote activation while I'm away from home. I really enjoy how this TV mimics the classic CRT-TV power-on effect
I would recommend this to a friend- Pros mentioned:Picture quality
Samsung tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv great picture bought a sound bar makes it even more better the picture is vibrant and clear
I would recommend this to a friend - Pros mentioned:Picture quality
Living room tv.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and the sound is very good for a flat screen.
I would recommend this to a friend Tv's for gaming room
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome tv and very fair price. I will always buy from Bestbuy. Not pushy but also helpful with answering questions.
I would recommend this to a friend