Customer Ratings & Reviews
- Model:
- QN55LS03TAFXZA
- SKU:
- 6403065
Rating by feature
- Picture Quality
Rating 4.3 out of 5 stars
- Sound Quality
Rating 4.1 out of 5 stars
- Brightness
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the 55" Class The Frame Series LED 4K UHD Smart Tizen TV as a beautifully designed TV with great picture quality. They appreciate its easy setup and the ability to hang it flat on the wall. However, some customers have concerns about its price, limited remote control functionality, the size of the one connect box, durability issues, and short lifespan.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Nice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes my living room look unique. Looks like a real picture frame
I would recommend this to a friend Beauty in Tech
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a beautiful tv!! so much better than the average tv on the wall!
I would recommend this to a friend- Pros mentioned:Picture quality
Super TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Frame TV is unbelievable TV. The picture clarity and sound are great.
I would recommend this to a friend - Pros mentioned:Ease of use
55" Frame TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Nice TV. Easy set up. Love that the box was set up for re use.
I would recommend this to a friend - Pros mentioned:Picture quality
Great TV for the money!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and amazing picture and sound. Looks so good on the wall!
I would recommend this to a friend Pleasing aesthetic and form factor.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV for the form factor and aesthetic. We really liked the fact that it would fit into our feature wall with our other paintings and photos. I think the video quality is probably not as high as "dedicated" higher end Samsung TVs (we don't need to have the blackest blacks etc), but for watching movies it is still very good.
I would recommend this to a friend- Pros mentioned:Picture quality
Art frame fan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful picture.Geek squad did a great job with installation.
I would recommend this to a friend - Pros mentioned:Picture quality
Frame tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful tv. Difficult installation. Worth the trouble.
I would recommend this to a friend Frame TVs are the best!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv! We currently have 4 of them in our homes.
I would recommend this to a friend- Pros mentioned:Picture quality
Great tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. Wish there were more free picture though.
I would recommend this to a friend - Cons mentioned:Reliability
DO NOT PURCHASE
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5 Months in and its DEAD. After some searching and looking at the community forums, I have realized this a very common issues with Samsung devices that use the fiber optic cable and the one connect box. Please, Sony do us a favor and come out with a frame TV. Samsung is absolute garbage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JulesD:
I am sorry to hear that you are experiencing issues with your Frame TV after 5 months of use.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please reach out to Samsung Customer Support so that we can provide troubleshooting or begin warranty service.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Samsung Frame TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy was great getting the tv on time. I was disappointed in how long and the number of call it took to get the credit issue resolved. The manual leave much to be desired.
I would recommend this to a friendFrame review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great tv as a frame. If you are looking for picture quality you can do better for a lower price. If you’re looking for a statement piece as we were it’s perfect.
I would recommend this to a friendSamsung Frame Installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phillip did an excellent job installing the Frame. Sonos configuration took me an extra day or two! (To coordinate reconfiguration of my Netgear N7000 Router.)
I would recommend this to a friendBeautiful TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this TV but it is a bit high maintenance to install on the wall without the cords showing in anyways. Overall happy with the TV and look it gives as a piece of art.
I would recommend this to a friend- Pros mentioned:Picture qualityCons mentioned:Reliability
After 2 years it's bricked
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was amazing at first. 2 years later it's completely bricked. It's in a constant reboot state. The only fix is to bring to Samsung to repair. Check the forums on Samsung, this is a known issue and they aren't offering warranty coverage for it.
No, I would not recommend this to a friend - Cons mentioned:Remote control
Horrible Experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this TV for a little over 2.5 weeks and of course 2 days after my 15 day return window ended I am now having issues. The TV randomly turns itself off, the home button on the remote no longer works and the button to turn on art mode no longer works unless I unplug everything and then plug it back in. Even after that it only works for a short time. I tried talking to Samsung who referred me back to Best Buy who won't help me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kelsey,
Thank you for purchasing the Samsung 55inch The Frame QLED 4K TV and for bringing your concerns to our attention.
I am very sorry for the issues you have encountered and understand your frustration. Your user experience is very important to us and will be shared with our teams.
Please contact us again with your last service ticket number, and we will promptly assist you with warranty service:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM – 12AM EST (7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung TV at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Again, my apologies for the inconvenience you have had. We do hope to hear from you.
- Samsung Ambassador
Is an ok tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There’s nothing that says all of the brains of the tv are in a box, connected by a wire. So don’t be fooled thinking you can hang it on the wall and be done. You will need a spot for the box to go. The wire does not stay in the crevice on the back of the tv, so hanging it and getting the wire behind is difficult. The TV also lags when selecting different apps. Not a lot of free picture selections.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mediocre:
Thank you for purchasing the Frame TV and for sharing your feedback regarding the One Connect box and the included art. With One Invisible Connection cable, the One Connect box allows you to connect your cable or satellite box or video game system to your TV without having all the messy black wires dangling from the TV. This thin and clear cable is connected to the One Connect box, which can be hidden from view, making it feel like there is no cable at all. We appreciate your thoughts on this feature and will share your feedback with our teams.
To optimize the smart TV performance and address your issue with lag, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Should you need assistance with features or usage, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Frame!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying frame TV, but haven’t had opportunity to use all amenities yet, so I didn’t rate 5 stars.
I would recommend this to a friendImproves the look our living room
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our TV was above the fireplace, which is fine, but not visually appealing. My wife really wanted it, so I spent the cash. It's a bit pricey, but it does look awesome above our fireplace.
I would recommend this to a friend