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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1495 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers consistently note the excellent picture quality, ease of use, and attractive price of the 55" Class TU690T Crystal UHD 4K Smart Tizen TV (2023). Many also praise the vibrant colors and convenient smart TV features. However, some users find the remote control takes time to get used to and that the user interface could be improved. A few customers also mentioned concerns about the refresh rate and operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 1,495 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy for the price long time Samsung customer

    I would recommend this to a friend
  • Pros mentioned:
    Smart tv

    Rated 4 out of 5 stars

    It works!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks for the deal…the tv works very well…it’s like watching a movie up close & personal

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good price and quality’s

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice TV, free Chanel’s and perfect HD love it, good price for the warranty and everithing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dena new tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the tv and the order process for it. I was in San Diego and my daughter called and said you were having a sale. I downloaded the app ordered the TV and she picked it up in Austin a few hours later. It was my first charge in my Best Buy credit card. What an easy process!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Review of purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and picture. Easy setup. Really needs a soundbar for better volumn

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality 4k TV for a great price price. The remote is a little clunky has too many buttons

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good forever

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Experience very good i like somuhs Experience y guality

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good tv

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not thw greatest tv but good quality tv for the purchase price.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Samsung 55” LED TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, only thing is the remote has a lot of buttons its confusing sometimes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great TV. It was my dream to get this 55 inch TV. Unfortunately, I had to return it get a 43 inch because it was too big for the space. But I’m going to fix my fireplace mantel so it will fit. I have to wait but I’m definitely going to buy one again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung tv is okay

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good tv i little laggy but good overall the dark is goo

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Purchase at the right time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off, this television runs about $600 to $700. I was able to catch it on sale for Black Friday and purchased for roughly $330 with taxes included. This was such a great purchase for my home at the right time. Set up was easy. The entire purchase was smooth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works with Spectrum App in Florida

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works with spectrum app! Bought this as a gift in Florida and the TV had access to both cable and your traditional apps. This was in comparison to the Google TVs that did not have the spectrum app and thus did not suit our needs.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    As expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good TV for the price. Have it in the bedroom so works just for what I need.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Nice Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture quality and great audio quality. It was more than I expected.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a entry level tv. It has good pictures and work really good in dark areas.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great quality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always trust the best brand to me for tvs. Great price for the quality this TV offers.

    I would recommend this to a friend
  • Cons mentioned:
    Operating system

    Rated 3 out of 5 stars

    Not the worst but certainly not the best

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hoping for a little bit of a better experience but this TV lags quite a bit. It’s not a huge deal because it is my garage TV and not used option but I bought the same TV for my patio. The operating system is cumbersome but works. Wouldn’t like it as my main TV but like I said, it works.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Michael,

      I’m sorry to hear about the issues you’re experiencing with lagging. To ensure performance is fully optimized, please make sure your TV is running the latest firmware. To do so, go to Settings> Support> Software Update. You can easily update from there if necessary.

      Next, I recommend utilizing the self-diagnostic tool, which checks memory, frees unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care.

      If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.

      ~ Samsung Pro Samsung

  • Rated 5 out of 5 stars

    Samsung 55" Crystal UHD

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was quick and easy to make a decision, sales guy helped me load my flat screen into my SUV and I was out of there! Did not offer any sort of extended coverage though. My last Samsung lasted almost 10 years! One of the best brands to sink your $ into

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Excellent entry level Smart T.V

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for the price. We are on a budget but didn't want to give up quality...

    I would recommend this to a friend