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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1495 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers consistently note the excellent picture quality, ease of use, and attractive price of the 55" Class TU690T Crystal UHD 4K Smart Tizen TV (2023). Many also praise the vibrant colors and convenient smart TV features. However, some users find the remote control takes time to get used to and that the user interface could be improved. A few customers also mentioned concerns about the refresh rate and operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 1,495 reviews
  • Rated 5 out of 5 stars

    Awesome picture

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv was easy to set up and connect to wifi, the picture is hard to see in bright light

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Black Friday purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent price, and costumer service, it was a Black Friday, but they are friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent price as always from Best Buy. Great service and a great TV from Samsung.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV and amazing value. Samsungs have outlasted every other tv we have bought.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the Samsung Plus channels that you can receive over the network.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Im enjoying my new laptop.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great price, and at a great location. It was purchased during black Friday.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung tv 55 inch

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, quick pickup of my television. Very seamless. Good customer service as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This televsion is everything I could ask for. I gpt a great deal and works well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ho hum!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought tv for a friend she seemed to love it, didnt look to bad for the price if u just want a tv that comes on!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Budget friendly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is my firs time purchasing a tv by Best Buy . Work excellent and fit in our budget

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comes in clear and setop was not difficult. Shipping was quick with no damages.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect except for sleep timer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was perfect except the sleep timer is nested way into the home settings menu. No shortcuts on the remote or otherwise on the tv itself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a pretty good tv Great for Gaming as well as having A free Television station

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    delivery was on time and samsung quality is good as always

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did curbside pickup. Fast and easy. Tv works great and was very easy to set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung 55" Crystal UHD is exactly what we needed to replace our previous TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV works great and connects easily to my phone. I'm very happy with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. I love Samsung and for me Best Buy is the best store for electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it! Great delivery and quality! Will definitely purchase from Best Buy again!

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    cast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NOt being able to connect/cast from my phone. I tried multiple times but was not able to connect from my phone

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Pama,

      Thanks for your review! To wirelessly connect the TU690T TV to your mobile device, go to Smartphone Screen Sharing (Smart View) in the Connection Guide and then try to connect.
      Home > Source > Connection Guide > Smartphone > Screen Sharing (Smart View)

      I hope this helps; if you need further assistance, please get in touch with Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Pro Samsung