Customer Ratings & Reviews
- Model:
- UN55TU690TFXZA
- SKU:
- 6547490
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the excellent picture quality, ease of use, and attractive price of the 55" Class TU690T Crystal UHD 4K Smart Tizen TV (2023). Many also praise the vibrant colors and convenient smart TV features. However, some users find the remote control takes time to get used to and that the user interface could be improved. A few customers also mentioned concerns about the refresh rate and operating system.
This summary was generated by AI based on customer reviews.
Disappointing product and warranty service
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv developed a black bar with lines 6 months after purchase and although it is under warranty through Best Buy and Samsung it hasn't been replaced. Samsung says i damaged it although there is no exterior damage and Best Buy won't replace it because it is still under Samsung warranty. Now the tv has no picture and flashes of and on with sound. I guess i caused this as well. This tv hung on the wall until it was time for them to come and repair it which never happened. Nothing hit it. It moved on a wall mount. So disappointed and will nolonger purchase from Best Buy and am reconsidering anymore Samsung purchases.
No, I would not recommend this to a friendSamsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big tv picture isnt great but not a bad tv on a budget.
I would recommend this to a friendBrand response from Samsung
Posted .Fender,
It’s unfortunate to hear you’re not fully satisfied with your TU690T TV’s image quality. Below are a few settings that I recommend adjusting:
Go to Home > Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
You can also go to Settings > Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Not the best Samsung we have owned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is not as clear as our older Vizio 60 inch TV
No, I would not recommend this to a friendBrand response from Samsung
Posted .Grammy,
Thanks for taking a moment to review Samsung’s TU690T TV. If you’re experiencing specific issues that caused you to give this a 3-star rating, please know that Samsung Customer Support is here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Dark picture no matter what you do.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had Samsung TVs in the past… but this one is definitely a “you get what you pay for” model. VERY DARK… even with brightness cranked all the way… spent a whole weekend Messing with various settings and finally brought it back and bought a better Tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DerrickO,
We always aim to deliver a great experience, and it’s unfortunate to hear the picture quality of Samsung’s TU690T TV did not meet your expectations. We greatly value your feedback and will share it with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~Samsung Pro
Bad luck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.back light burned out after 4 days. Took 3 days for a Samsung repair appointment, he then had to take it to the warehouse to repair in a clean room and will not have the item back for another 5 days. Disappointing for sure. Luck of the box draw as there were 15 lined up in the aisle. Not Best Buys fault as they are just the distributor. This is just my experience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GregR,
I am very sorry that you experienced issues with your TU690T Crystal UHD TV and are currently waiting for it to be serviced and returned to you. I understand your frustration and appreciate your patience. Should you have any issues with your TV after service is complete, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Not good for streaming Netflix
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first Samsung and I hate it.. Netflix is always freezing and I have shut it off , restarted and nothing, I'm taking it back and replacing it with another model , I don't need the headache ...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JeanneR,
I'm very sorry you are experiencing issues with your TU690T TV freezing up. Please know we are here to help and have a few recommendations for you to try.
To ensure performance is fully optimized, please make sure your TV is running the latest firmware. To do so, go to Settings> Support> Software Update. You can easily update from there if necessary.
Next, I recommend utilizing the self-diagnostic tool, which checks memory, frees unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care.
Then we will run a cold boot. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
For more help, please contact Samsung TV Support at 1-800-SAMSUNG, available 8 AM – 12 AM EST, seven days a week. For more contact options, click here: https://www.samsung.com/us/support/contact/
~Samsung Advisor
Horrible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Tv is a horrible waste of money. Screen/Tv stopped working after 1 year and 5 months. Of course it’s out of the warranty time by 5 months so out of hundreds of dollars. I’ll never buy Samsung products again.
No, I would not recommend this to a friendPoor quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad quality tv. I was expecting high resolution and better images, but I was wrong. I’m planning to return it
No, I would not recommend this to a friendNot recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend, only has 2 HDMI ports. Tried to return but they free delivery but won't pick up even if I buy a replacement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JimB,
We always aim to deliver a great experience, and it’s unfortunate to hear the HDMI ports of Samsung’s TU690T TV did not meet your expectations. We greatly value your feedback and will share it with our product team.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Item not working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item specificslly this company item did not work properly. It was taken back and swapped for a new one and item still refused to work again. I do not recommend because item will not work on start up. I had to choose a different product after two failed swaps of same item.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bestbuycustomer,
I’m sorry to hear about the issues you’ve experienced with Samsung’s TU690T TV. Your feedback is important to us and will be shared with our product teams.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Perplexed , bad tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv for a gift , not knowing that if I didn’t give it immediately there was a time cutoff for returning and as fate would have it , I gave them their gift last weekend and today they told me their 55 inch Samsung has a pixel missing from the screen . So now what? I will call tomorrow, wish me luck. I did buy the two yr geek squad, I hope that helps
I would recommend this to a friendBrand response from Samsung
Posted .Hi SuzanneS,
Thank you for choosing Samsung as a thoughtful gift for your friends. I'm sorry the TV is having image issues. Please know we back this TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Missing tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would love to tell you about it, but i cant. Im still waiting for Best Buy to deliver it to me. There has been 3 scheduling mishaps thay have caused.me to miss work, my son basketball game, and of course time. Would love to change this view. Maybe in 2024.
No, I would not recommend this to a friendBrand response from Samsung
Posted .HusseneY,
I'm sorry you have not received your TV yet. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding the usage or setup of your TV once you've received it, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Screen no longer works
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed after 5 months, no longer turns on the red light just flashes, shame because it was a great tv the first few months
No, I would not recommend this to a friendTrash
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. I have extremely fast internet available and it’s still terrible. Can’t even download apps anymore. Everything is laggy. Waste of my money.
No, I would not recommend this to a friendJust No
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanna say its trash but that's an understatement. The Wifi chip stopped working on the unit 9 months after we got it. Yes we swapped it with a different unit, made sure to get the Geek Warranty.
No, I would not recommend this to a friendFalse Advertising
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The description reads "Voice Assistant Built-in." After purchasing it and mounting it, I am told that this model does not have a built-in voice assistant. Had I known, I would have purchased a different model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mo86,
We apologize for any confusion. The TU690T does not have voice assistants built in. However, they do work with Alexa and Google Assistant. You can connect them to your existing Alexa and Google Assistant devices to ask them to turn on your TV, change channels, control volume, and more.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Horrible pixelation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hope does this TV given that it is a Samsung but the quality and pixelation was horrible (little green squares all over the TV for every app). I had to return it since it was so bad!
No, I would not recommend this to a friendBrand response from Samsung
Posted .nattF,
We always aim to deliver a great experience, and it’s unfortunate to hear the picture quality of Samsung’s TU690T TV did not meet your expectations. We greatly value your feedback and will share it with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Disappointed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV delivered to wrong address. Needed TV by today for a planned event. Unable to reschedule my day to pick up in person, and car too small and tv too heavy for one person. Very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LornaM,
Please know you are leaving a review for the TU690T TV, not the service provided by Best Buy. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved promptly. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Not worth buying in 2024
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen lighting is not good and can be easily be seem when there is a dark scene . Its better we put extra buck and go for miniled
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sravank,
It’s unfortunate to hear you’re not fully satisfied with your TU690T TV’s image quality. Below are a few settings that I recommend adjusting:
Go to Home > Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
You can also go to Settings > Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Bad service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered the item, delivery was not able to be made but they ended up selling the Tv to someone else.
I would recommend this to a friendBrand response from Samsung
Posted .TanielyR,
Please know you are leaving a review for the TU690T TV, not the service provided by Best Buy. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved promptly. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro