Customer Ratings & Reviews
- Model:
- UN55TU690TFXZA
- SKU:
- 6547490
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the excellent picture quality, ease of use, and attractive price of the 55" Class TU690T Crystal UHD 4K Smart Tizen TV (2023). Many also praise the vibrant colors and convenient smart TV features. However, some users find the remote control takes time to get used to and that the user interface could be improved. A few customers also mentioned concerns about the refresh rate and operating system.
This summary was generated by AI based on customer reviews.
Tv glitched to deatch in 5 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took 5 months for this tv to glitch and lag to it's grave.. I bought this Samsung tv to retire a VERY old Hisense smart tv i inherited from my little brother. This what i once thought was a beautiful tv 5 months ago will be a new bullet stopper in my range. TU690T Tv has very slow load times from out the box. Thanks to Tizen who lost their phone company stat but somehow made it into a top tech's tv lineup. Probably cheap for them. My wifi is high speed and is no excuse. Tv has stayed updated. And it wasn't being used aggresively. There hasn't been any power surges so it ain't my power either. It's the crappy Windows 98 software Samsung has allowed into their tvs. The tv would freeze if my wifi cuts out and i don't stop the video in time. It did it for it's last and final time on March 8th, 2024. Been trying to get it to work for 2 days now. Which i have given up hope. Closest thing i could get it to do was get to the input source. But soon as you use the remote it cuts off and maybe shows the Tizen logo before either shutting off or showing black screen with illumination with no response at all. Power light flashes. Power button on tv doesn't reset. $300+ out the window in 5 months, i presume its the motherboard fried. Just pulled my Hisense smart tv out of retirement and its still working. Only reason i updated was to get Hulu. It's quite sad a 8+ year old smart tv can last a newer one. Samsung is not built to last and with this tv, you are chancing your luck at 50/50. Don't buy a smart tv with Tizen as the Operating software. If you want a fast transition tv, spend a few more bucks for OLED like i'm planning on doing if i grow tiresome of my old Hisense again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Trey,
It’s unfortunate to hear about your experience with Samsung’s TU690T TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/UN43TU690TFXZA
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Decent value for the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent value for the money. I’m happy with the product
I would recommend this to a frienddidn't last long.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was fine for the first three weeks. then the picture kept turning off and on. return to the store and received a new one which has been fine so far. But it's only been a few days guess we will see as time passes.
I would recommend this to a friendBrand response from Samsung
Posted .Hi William,
We appreciate your feedback and patience in having to deal with the hassle of an exchange. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
- Cons mentioned:Refresh rate
Misrepresented 120hz
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just like the other review stated. It use to say 120hz and then they changed it to 60hz. I bought on July 3rd because it clearly stated 120hz but after buying a new HDMI cable to support it, I quickly found out Best Buy made an error. Not happy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ChristopherL,
We appreciate your feedback on the issues you’re experiencing with your TV, as well as your concerns regarding your purchase.
We recommend you contact Best Buy directly for assistance. We hope your concerns are addressed quickly.
Should you ever need help or have questions about your new TV, please reach Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Cons mentioned:User interface
Do not buy it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went from a phillips to samsung. The samsung which is higher cost, is not worth the money. The layout is ridiculous. Tech saavy or not, the interface set up makes it to where i honestly dont watch it nearly as much bc of frustration
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi user660734,
Thank you for taking the time to provide feedback on your TU690T TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
We do hope you will give Samsung another chance when purchasing your next TV. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Damaged item and Homewood store blamed me!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this tv two days prior to thanksgiving. Store pickup and an employee put in my car that night. The next morning we set up the tv and found a defect in the left corner. I go back to the store only to be told that i put pressure on the tv when i took it out the box and they refused to take it back. The manager and entire team was the most unprofessional, accusatory and flat out rude. I buy from best buy regularly for over 20 years and this ended my run. I had to go out of my way to return to item and be treated like i just paid hundreds of dollars for an item. Sorry best buy. Its been real but your employees need another customer service training. I found a great tv at another store. Im not even mad that i paid a little more because i was treated like a human at the competitor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .user215963,
We appreciate you sharing your delivery experience and that your TV exhibited damage upon opening and setup. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken. For example, if the TV were sitting in an incorrect orientation – laid on its side or tilted – during transit, damage could have been done.
We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Difficult internet connection.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was difficult to connect to the Internet, had to call customer service.
I would recommend this to a friendBrand response from Samsung
Posted .Hi vg39096,
Thank you for letting us know about the difficulties you had with connecting the TU690T TV to the internet. Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
Slow
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow computer on smart tv. Really, really slow navigating apps. Cannot recommend. Secondly, they put a barcode sticker right on the viewing screen. Took hours to carefully remove it. Called Samsung for assistance thinking maybe there was a film over the entire screen. Nope, they put an adhesive sticker on the screen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JohnD,
I’m sorry to hear about the issues you’re experiencing with slow apps. To ensure performance is fully optimized, please make sure your TV is running the latest firmware. To do so, go to Settings> Support> Software Update. You can easily update from there if necessary.
Next, I recommend utilizing the self-diagnostic tool, which checks memory, frees unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care.
If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Pro
Poor TV. Poor service.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV. Hooked it up and it doesn’t work. I contacted BB store only to end up talking to a call center. I was offerred a “comparable TV” because of the size, price (purchased the tv on sale) and what they had available in the warehouse. Not comparable. And would have to wait a week and plan to schedule to be home to receive the tv and send back the broken one. My only other option, take the tv back to the store to exchange or for a refund Glad I purchased Geek Squad. Not even able to talk to them. Major inconvenience all around.
No, I would not recommend this to a friendBrand response from Samsung
Posted .user330146,
Please know you are leaving a review for the TU690T TV, not the service provided by Best Buy. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved promptly. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
It’s ok..
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok tv for the price. Had a large scratch down the side. Very limited features.
I would recommend this to a friendBrand response from Samsung
Posted .SamsTV,
Thank you for taking the time to provide feedback on your TU690T TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Very difficult set up.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would give it O stars if could. Could not set up with my remote or Wi-Fi. Took a lot of time to figure out and still not working. Bahaaaaa. Not good. Should be an easy set up with Wi-Fi. NOT
No, I would not recommend this to a friendBrand response from Samsung
Posted .CharleneS,
We appreciate you sharing your experience with difficulties setting up your new TV, and we'd love the chance to assist. If you’d like help from our team, please know we’re here to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Horrible picture quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.horrible picture quality. TV arrived with a problem, then it was exchanged and the same issue was there only to notice that the quality of this TV is horrible. DO NOT BUY IT
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Alitenssi,
I'm very sorry to hear about your experience with the TU690T TV. Please give us a chance to make this right by calling us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Got damaged after 6 years and is junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has had problems since the beginning in 2018 but got a crack and there went the picture.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JackKleman,
Thank you for reviewing Samsung’s TU690T TV and for sharing your experience with picture issues. Beacuse your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/.
Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Mr
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I need a replacement. Ours stops on recordings. Sounds stop
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi user512912,
We appreciate you sharing details of the sound issue you’re experiencing on your TU690T TV. There are a few troubleshooting steps I recommend trying:
1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external device and the TV and then try the cable connection again.
2) Set the Sound Output to the TV Speaker by going to Settings > Sound > Sound Output.
3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > Sound > Expert Settings > Digital Output Audio Format > Auto.
I hope this helps. Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
JUNK
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk! It lasted a little over a year.....
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JamesW,
Thank you for taking the time to provide feedback on your CU7000 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Please give us a call so we can better understand the issues you are experiencing and troubleshoot with you. You can contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor