Customer Ratings & Reviews
- Model:
- UN55U7900FFXZA
- SKU:
- 10362535
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Samsung Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crystal clear perfect fit for my son’s room! Mounted it on the wall and walla!!!
I would recommend this to a friendBrand response from Samsung
Posted .Hi AlexL,
Thank you for choosing Samsung. It's great to hear you and your son are enjoying your new TV. If you ever have questions or need support, we’re here to help. Call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~Samsung Advisor
Not happy with this TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We found setting this TV up to be extremely difficult. Also, this TV did not have a place to plug in our external Bose speaker. While changing the settings the screen seem to have a defect when we got strange horizontal lines moving on the screen. At that point we returned the product. So, I really can not speak to any other attributes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bren,
We're very sorry to hear about the issues that caused you to return your TV. Please know we are always available and may have been able to assist you in resolving these issues.
Should you give Samsung another look in the future, we’d be glad to assist with setup, settings, or features. You can contact us at 1-800-SAMSUNG, 8AM – 12AM EST daily, or LiveChat with a representative at the ‘Support’ link on our website.
~ Samsung Advisor
Software issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.loses DNS server details on a regular basis. agrivating
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GregoryT,
Thank you for your review. If you're seeing a “No Signal” or “Weak Signal” error on your TV, try the following troubleshooting steps to resolve the issue:
1. Confirm external device setup: Make sure the external device (such as a cable box, game console, or Blu-ray player) is securely connected and powered on. On your TV, go to: Home > left directional key > Connected Devices > Sources, and confirm the correct input is selected.
2. Reconnect and test cables: Remove and firmly reconnect all HDMI or AV cables between your TV and the external device. Try using a different cable if possible.
3. Power cycle your equipment: Unplug the power cords to your TV and the connected devices. Wait 30 seconds, then plug them back in and power on each device.
4. Run a Picture or Sound Test: These tests help determine if the issue lies with the TV or the connected device. Go to: Home > left directional key > Settings > Support > Device Care > Self Diagnosis > Picture Test or Sound Test.
5. Use HDMI Troubleshooting: Home > left directional key > Connected Devices > Connection Guide > Video Device > HDMI Troubleshooting. This tool checks HDMI connections and helps identify potential issues.
6. Check signal strength (for antenna users). If you're using an antenna, go to: Settings > Support > Device Care > Self Diagnosis > Broadcast Signal. Here you can view signal strength and adjust the antenna position if needed for better reception.
7. Run Auto Program (if not using a cable box). If your TV is connected directly to a wall cable outlet or antenna, try running Auto Program to scan for available channels: Settings > All Settings > Broadcasting > Auto Program
8. Check network status (for streaming sources): Settings > All Settings > Connection > Network > Network Status, and make sure your TV is properly connected to the internet if you're using streaming services or apps.
If you still see the “No Signal” message after trying the above, please call Samsung Support at 1-800-SAMSUNG (8AM - 12AM EST, 7 days a week). Our LiveChat agents are also available through the Support link on our website.
~Samsung Advisor
No sound bar port.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed that there is no way to hook up my sound bar to the TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Midwest,
Thank you for your feedback. Please know you can connect a soundbar to the U7900 TV via HDMI port or Bluetooth. If an Optical port is a crucial part of your setup needs, you’ll find that connection starting with our Q8F Series and above.
For future purchases, we recommend double-checking the product specs on Best Buy’s site to ensure the model you choose has the ports you need. You’ll find the full list under the “Specifications” tab (just beneath the Highlights section.
Should you ever need assistance with your TV, Samsung is here for you. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website.
~Samsung Advisor
Tv is good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv for the price. Can’t get more savings then that
I would recommend this to a friendGood samsung tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good operating system and clean screen with no blur
I would recommend this to a friendLegs were missing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went to best but and bought it cause i was moving into an apartment and didn’t open it up until I moved in saw the legs were missing and it was passed the 15 days to return it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kiaron,
We appreciate your feedback regarding parts missing from your U7900 TV. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or connect with us via LiveChat through the ‘Support’ link on our website.
~ Samsung Advisor
Cheap for a reason
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was having smart hub issues. Preprogrammed apps were not working. Bluetooth not working. Best Buy has a 15 day return policy so I’m stuck with it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AndrewL,
We appreciate your feedback regarding the performance of Smart Hub on your U7900F TV. If you're experiencing freezing, lag, or issues with apps not launching properly, the following steps may help:
1. Reset Smart Hub – This restores Smart Hub to factory settings and can resolve many performance issues: Home > left directional key > Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub
(Note: This will sign you out of all apps and reset Smart Hub preferences.)
2. Check for Firmware Updates – An outdated software version can impact Smart Hub functionality: Home > left directional key > Settings > Support > Software Update > Update Now
3. Run Device Care – This tool helps optimize performance by clearing cached memory and closing background processes: Home > left directional key > Settings > Support > Device Care > Start Device Care
If Smart Hub continues to have issues after performing these steps, please contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat support is also available through the ‘Support’ link on our website.
~ Samsung Advisor
Great Picture Quality, but the Operating System Ru
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly regret buying this Samsung 55-inch TV. While the picture quality is very good, the operating system is extremely disappointing and feels very limited. Many of the apps I personally like and regularly use cannot be installed at all. The app ecosystem is restricted, and I feel forced to use only what Samsung decides to offer. This completely ruined the smart TV experience for me. A smart TV should give users freedom and flexibility, not limitations. I made a mistake choosing this TV, and if you care about app availability and a smooth, open operating system, I strongly recommend thinking twice before buying this model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .OshinB,
Thank you for sharing your thoughts on the U7900F - we'll pass this feedback along to our internal teams.
If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Not enough HDMI ports
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pleased with the TV overall. The lack of HDMI ports is frustrating, though. Only 2 ports, and one has to be used for the soundbar (no optical cable port, although I also have a samsung soundbar). Needs at least 1 more HDMI port.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ricky,
Thanks for sharing your review of Samsung’s U7900F TV. We appreciate your feedback on available inputs and will be sure to pass it along to the appropriate teams.
Should you need further assistance or have questions, please contact Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Too complicated....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just think the TVs have gotten to elaborate.. you almost need an education just to work the TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MichelleC,
We appreciate you sharing your user experience. To help you get the most from your TV, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your U7900 TV model to view or download the available guides.
The e-Manual and Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides
If you need additional help, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Advisor
TV evaluarion
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good perfomance, good qualiry and the price was accesible.
I would recommend this to a friendBrand response from Samsung
Posted .Hi OscarC,
We appreciate your feedback on the U7900 TV. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Look at all TVs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as older samsungs in my opinion. I think it should also have more features from tvs that were made 5-6 yrs ago, such as additional HDMI ports and it doesnt.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Al22884,
We appreciate your feedback on the features available on the U7900 TV. If you ever have questions or need support, we’re here to help. Call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
Defective Screen Right Out of the Box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Samsung U7900 Series in August and it was a headache from the start. The screen developed a horizontal line with the bottom half mirroring the top, making it unwatchable. Tried updates, resets, and unplugging everything no fix. Even the menus were glitched. Setup was frustrating too — forced QR codes and account sign-in just to reach HDMI. Ended up boxing it back up and returning to Best Buy. Not recommended. Spend a little more for Sony, LG, or Samsung QLED instead.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi
Thank you for your feedback regarding the screen abnormalities you’re seeing on your Samsung U7900F TV. To determine whether the issue is related to the TV itself, we recommend running a Picture Test, which displays a high-definition test image for you to examine. Go to: Settings > Support > Device Care > Self Diagnosis > Picture Test
If the issue appears on all sources and during the Picture Test, the TV may require service. For help setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat and additional support resources are also available through the Support link on our website.
~ Samsung Advisor
Very Disappointed in Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV screen was cracked when I arrived home with it. I’ve bought many TV’s from Best Buy and know how to properly transport them and set them up properly. The store refused to exchange, take it back, or even look at it even though they had an open box TV available for the same unit that had damage right around the same area mine did which suggests a consistent issue with that stock. Very disappointed in Best Buy. I’ve made many purchases from them over the years, but no longer will.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AndrewS,
Thank you for sharing your experience with us. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
You get what you pay for.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a little disappointed in the clarity of live sports. But for everything else it seems fine. This is an inexpensive TV and it will serve it's purpose for now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Vegas84,
Thank you for your feedback on the Samsung U7900 TV and your experience when watching fast-motion content. If the picture appears blurry or unnatural during high-speed scenes, there are several settings you can adjust to improve motion clarity.
Go to: Home > left directional key > Settings > All Settings > Picture > Expert Settings, and review these key settings:
Picture Clarity Settings
• Off: Disables all motion enhancement
• Auto: Automatically adjusts motion clarity based on content
• Custom: Enables manual control of:
o Judder Reduction: Smooths motion in film-based content
o LED Clear Motion: Increases sharpness during fast movement
o Noise Reduction: Helps reduce distortion in lower-quality sources
Additional Picture Controls
• Brightness – Adjust overall image brightness
• Contrast – Controls the difference between light and dark areas
• Sharpness – Enhances the definition of object edges
• Color – Adjusts color intensity for more natural or vivid tones
We hope these settings help improve your viewing experience, especially with fast-moving content. If you'd like further assistance, feel free to reach out to Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Advisor
What is a title
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little difficult to operate,remote no light,kind of cheap dissapointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BettyC,
We appreciate your feedback on the U7900 TV remote user friendliness. To assist in learning the various functions, please know the e-Manual and Remote Control Guides are embedded into your TV itself under Settings > Support > Tips and User Guides.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Samsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful display but the sound is very subpar. Need to turn volume all the way up to hear.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MatthewC,
Thank you for purchasing Samsung’s U7900F TV and for sharing your feedback regarding low volume. To start, we recommend making sure your TV is running the latest firmware, as updates can include improvements to sound performance: Home > left directional key > Settings > Support > Software Update
If volume levels still seem too low, you can improve sound performance by adjusting a few key settings:
Sound Mode: Navigate to: Settings > All Settings > Sound > Sound Mode
Auto Volume: This feature helps maintain consistent volume levels across content and input sources. Turn it on under: Settings > All Settings > Sound > Expert Settings > Auto Volume = On
You can also explore Expert Settings to fine-tune sound output with adjustments for Balance, Equalizer, and more.
If you’re considering enhancing your setup, Samsung’s Q- and S-Series Soundbars (like the HW-xxx) feature Q-Symphony, which syncs your TV and soundbar speakers for a fuller, more immersive sound experience.
For personalized support with these settings or selecting a soundbar to complement your setup, contact Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or use LiveChat via the ‘Support’ link on our website.
~ Samsung Advisor
Bought 20 TVs. BB wouldn't allow return of one.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV came damaged from the factory. I tried to return it but was told I was outside of the 15 day return period. I purchased about 20 TVs from Best Buy over a few week's timeframe for my new restaurant. I didn't install them all in one day obviously. Supervisor and store manager did not give any leniency on the TV. I hadn't shopped with BB for over a decade and was very happy with everything until this point. They lost a new/old customer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DisgruntledNorthshore,
Thank you for purchasing a Samsung TV and for sharing your experience. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Sorry device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to use, No documentation or user manual, and very slow when going to setting. No info on how to use any builtin tools
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DouglasdM,
We appreciate you sharing your user experience. To help you get the most from your TV, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your U7900 TV model to view or download the available guides.
The e-Manual and Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides
If you need additional help, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Advisor