Customer Ratings & Reviews
- Model:
- UN55U7900FFXZA
- SKU:
- 10362535
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the television's fantastic picture quality, ease of setup, and convenient size. Users also appreciate the lightweight build, modern design, and consistent brightness levels. However, some individuals have noted concerns regarding limited connectivity options and the functionality of the remote control. Additionally, a small number of users reported that the app performance can occasionally feel sluggish.
This summary was generated by AI based on customer reviews.
Don't buy from Best Buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV from my local store 2 and half months ago and it has already broken. I have tried to resolve with Best Buy and I was told I needed to handle with Samsung. Samsung is willing to exhange it but it will take at least 3 weeks to receive. I called Best Buy again and was told I should not have been transferred to Samsung in the first place as I purchased the warranty and protection from Best Buy and was transferred to Best Buy product service. I was then told that Best Buy could not do anything about it, that I had to deal with Samsung. This is unacceptable customer service. To have purchased a TV from Best Buy to only have it stop working after 8 weeks and to have to wait for at least 3 weeks to have it exhanged and have zero accountability from Best Buy to stand by the products they sell.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TracyF,
I'm very sorry to hear about your experience. If you would like to schedule a warranty appointment, please do not hesitate to reach out to us. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Advisor
Replacement good but not fully satisfying
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device for the price works well but appears to have some issues with signal when using as a primary smart TV. The TV starts to jump as if having trouble translating video. This development was a bit disappointing and may result in return if the glitch continues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobertA,
Thank you for your feedback. Please ensure your U7900 TV is running the latest firmware update 1132.0. To do so, go to Settings> Support> Software Update. If that version is not available you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manual & Software > Find your TV model, and click on the Firmware – Upgrade File.
2. When the file has finished downloading, locate it and then unzip it. There is normally one folder inside but there may be multiple files.
3. Copy or move all of the files that were included in the zip file to a USB flash drive, but do not place them inside any other folders. If you place the software folders inside a folder on the USB flash drive, the TV or monitor will not find them.
4. Connect the USB drive containing the software upgrade into a USB port on your device.
5. Using your device's remote, navigate to and select Settings, then select All Settings, and then select Support. Select Software Update, select Update Now, and then select Yes if prompted.
Your device will search the USB drive for update files. Follow the on-screen instructions to install the updated software. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, it will restart automatically.
If you need additional support, Samsung is here to help. Please call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~Samsung Advisor
Samsung did it again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great and the smart operating system is top notch
I would recommend this to a friendNew TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is not that wonderful, but it is OK. I had one better than this one.
I would recommend this to a friendEnjoy new smart TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like it but can’t seem to work remote like to mute tv.
I would recommend this to a friendGreat price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worth it for the price we paid. Screen is very slim looking good
I would recommend this to a friendFast and crisp
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price for a moderate sized TV. Fast and Crisp
I would recommend this to a friendMy tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is a good product to my house and for my so I feel so happy
I would recommend this to a friendSamsung 55" TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the price Delivery was easy & professional
I would recommend this to a friendThumbs up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice. Pretty awesome for the price. I just wish the stand would be better. Looks really cheap.
I would recommend this to a friendDecent Picture Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality on this TV is not as good as the Samsung we owned prior to this on, but it's not bad.
I would recommend this to a friendSamsung Crystal UHD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, a good product with a slightly better interface compared to lower-cost TVs.
I would recommend this to a friendOutdoor tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price and quality used for outdoor caddie shack
I would recommend this to a friendYep Bottom line
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has both good and bad about it but overall worth the money.
I would recommend this to a friendGood Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a really good tv for the price. I would recommend it.
I would recommend this to a friendSamsung TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Tv, excellent price. Best Buy is the place to go!
I would recommend this to a friendTelevision
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. It was nice and the price was perfect. Thanks.
I would recommend this to a friendGood until
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The set up picture quality software brightness were all on par. On the 13th month of ownership started getting a black bar on right side of TV and one week later will not turn on anymore.
No, I would not recommend this to a friendI love it !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV Great Value very happy with the purchase.
I would recommend this to a friendGood TV but not good smart TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall quality is good but smart features would not work. Kept saying server issues so I had to use a fire stick.
I would recommend this to a friend