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Customer Ratings & Reviews

$499.99

Customer reviews

Rating 4.7 out of 5 stars with 1864 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers praise the excellent picture quality, which is a standout feature. They also appreciate the easy setup, convenient size, light weight, modern design, and good brightness. However, some customers have concerns regarding limited connectivity options, a problematic remote control, and laggy app performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 1,864 reviews
  • Rated 5 out of 5 stars

    Tv Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great, easy set up! Took about 10 minutes to get going.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new TV. Great service. Recommend it to my friends and family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fun tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like our new tv, color clarity easy to navigate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samasung Crystal UHD

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic display. Great features. Feels like im in a movie theater.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geat buy happy i would recommend this tv to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What did i like about this item?. Id say the overall quality and simplicity to setup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good TV. Sound and picture quality is great. Great price for the size of the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 55" Class U7900 Series UHD 4K Smart Tizen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung TV that I purchased from Best Buy is a great TV. The purchase was on line and picking it up at the store was seamless. It works perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Angelina's Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tv's are great, we have a small crack and will be exchanging it for the exact same tv!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DorothyJ

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying my new 55 inch Samsung TV. I have had Samsungs for many years now.'

    I would recommend this to a friend
  • Cons mentioned:
    App performance

    Rated 2 out of 5 stars

    Poor OS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The operating system for this TV is really poor. From the first time I started it out of the box there were issues where apps would not open. Periodically I need to factory reset to get it to work properly. I cannot in good faith recommend this TV to anyone. I usually like Samsung products but will be avoiding their TVs

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi ElishaM,

      We're sorry to hear about the issues you are experiencing with the operating system on your TV. Please ensure your TV is running the latest Firmware, version 1132.0. Go to Settings> Support> Software Update. If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:

      1. On Samsung's website (upper right corner), go to: Support > Manual & Software > Find your TV model, and click on the Firmware – Upgrade File.
      2. When the file has finished downloading, locate it and then unzip it. There is normally one folder inside but there may be multiple files.
      3. Copy or move all of the files that were included in the zip file to a USB flash drive, but do not place them inside any other folders. If you place the software folders inside a folder on the USB flash drive, the TV or monitor will not find them.
      4. Connect the USB drive containing the software upgrade into a USB port on your device.
      5. Using your device's remote, navigate to and select Settings, then select All Settings, and then select Support. Select Software Update, select Update Now, and then select Yes if prompted.
      Your device will search the USB drive for update files. Follow the on-screen instructions to install the updated software. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, it will restart automatically.

      If you need additional support, Samsung is here to help. Please call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    fantastic value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic value for the price, looks amazing and sounds prety good as well. i was shocked, given the price

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not enough hdmi ports

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is great. Home Screen is terrible. So much advertisement and just too much confusion. Older Samsung tv settings much better. Overall good tv for good price. Sucks to only have two hdmi ports

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55" Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product. I love this Samsung 55" tv and best buy's service was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value with a lot of tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We wanted an affordable tv with the latest technology. This tv is a great value for our living room!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product; excellent service, on time delivery! Price was right!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always have nothing bad to say about Samsung tvs never had any problems with them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Christmas gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a Christmas gift for my mother and she was absolutely shocked to get it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung 55 delivered with care. Driver was friendly, professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clear and bright

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear and bright. Easy set up and install. Nice features for an amazing price.

    I would recommend this to a friend