Customer Ratings & Reviews
- Model:
- UN55U7900FFXZA
- SKU:
- 10367433
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Just Meh.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is fine but even on the brightest setting the picture is a little dark
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JohnP,
We’re sorry to hear you’re not fully satisfied with the picture quality on your Samsung U7900F TV. If the image appears too dark, we suggest disabling certain energy-saving features, which can automatically adjust brightness and affect how the screen looks.
Go to: Settings > All Settings > General & Privacy > Power and Energy Saving, then turn off Brightness Optimization, Energy Saving Solution, Motion Lighting, and/or Contrast Enhancer.
You can also adjust the Picture Mode to better suit your environment: Settings > All Settings > Picture > Picture Mode
• Standard – Default mode for general viewing
• Dynamic – Brighter and clearer, ideal for well-lit rooms
• Movie – Best for dark room viewing
• Eco – Energy-saving mode
• Filmmaker Mode – Preserves content as intended by creators
To fine-tune brightness, go to: Home > left directional key > Settings > All Settings > Picture > Expert Settings, then adjust the Brightness level (0–50) to your preference.
Lastly, please make sure your TV is running the latest firmware: Home > Home > left directional key > Settings > Support > Software Update > Update Now
We hope these tips help improve your viewing experience. If you need further support, feel free to contact us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Advisor
Glitchy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Streaming Netflix,philo ect... the tv jumps/ Glitches repeatedly during the movie or show. Thats the only problem im seeming to be running into. I hate it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Keelo22,
We appreciate you sharing details about the flickering you’ve noticed on your Samsung U7900 TV. This behavior may be related to energy-saving features or dynamic picture settings that adjust the screen brightness automatically.
Please try disabling the following features: Settings > All Settings > General & Privacy > Power and Energy Saving
• Brightness Optimization
• Energy Saving Solution
• Motion Lighting
If these are already off, check if Contrast Enhancer is enabled, which can also cause brightness to shift depending on content: Settings > All Settings > Picture > Expert Settings > Contrast Enhancer
To ensure optimal performance, please also confirm your TV is running the latest firmware: Settings > Support > Software Update > Update Now
We hope these steps help stabilize your screen brightness. If you continue to experience issues, please don’t hesitate to contact Samsung Customer Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Advisor
You need a Samsung account in order to use tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv experience ever. Guy suggested an easy tv. Took all weekend to setup a Samsung acct. Only way to get tv on. Remote no volume controls. Very disappointed. The 1 person who actually helped suggested a lousy tv
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KelliM,
We appreciate your feedback and are sorry you had a poor experience setting up your new Samsung TV. Please know you can control the volume of your TV with the +/- button on the left side of the remote: push UP/DOWN to adjust volume; press and release quickly to MUTE.
To help you get the most from your TV, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your U7900 TV model to view or download the available guides.
The e-Manual and Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides
If you need additional help, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Advisor
Samsung TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's A good product, but I find the need to use two control devices to be cumbersome
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AnthonyC,
Thank you for your feedback. Please know you can control multiple devices with your Samsung TV remote if they are connected via HDMI cable. If your Remote isn’t controlling your external device, please try the following:
1. Reset the Remote: Press and hold Return and Enter (center of the navigation pad) for more than 10 seconds. Then, re-pair the remote by pressing Return and Play/Pause simultaneously for at least 5 seconds, or until a message appears on screen confirming connection.
2. Check the Remote Battery: On your TV, go to: Home > left directional key > Settings > All Settings > General & Privacy > Remote Control
3. Ensure the Remote is Sending IR Signals: Use your smartphone camera to check for infrared. If you see a flashing light from the remote’s front when pressing a button, it’s working properly.
4. Enable Anynet+ (HDMI-CEC): This feature allows your remote to control HDMI-connected devices. To enable it:
Settings > All Settings > General & Privacy > External Device Manager > Anynet+ (HDMI-CEC) = On
5. If the device doesn’t support HDMI-CEC, use the Universal Remote feature. First, confirm the external device is properly connected. Then go to: Home > left directional key > Connected Devices > Universal Remote Setup, and follow the prompts.
If the issue persists, please call Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking the ‘Support’ link on our website.
~Samsung Advisor
Bad tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is the worst tv I’ve ever gotten, it never stays connected to the wifi, it is super laggy, the picture is so bad and you can’t watch any streaming services without it buffering.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DelaynieW,
Thank you for sharing your experience. Buffering during streaming is typically related to internet speed or signal strength. This can happen when your connection isn’t able to deliver data quickly enough for smooth playback.
We recommend the following steps to help improve streaming performance:
1. Use a 5GHz Wi-Fi connection, if available
2. Try a wired LAN connection for more stability
3. Reposition your router to minimize obstacles between it and the TV
4. Make sure your TV is running the latest firmware (Settings > Support > Software Update)
5. Run Device Care to optimize performance: Home > left directional key > Settings > Support > Device Care > Start Device Care
If buffering continues, you may want to contact your internet service provider to check your current speed or explore upgrade options.
If we can assist further, please call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Tv is good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv for the price. Can’t get more savings then that
I would recommend this to a friendGood samsung tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good operating system and clean screen with no blur
I would recommend this to a friendLegs were missing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went to best but and bought it cause i was moving into an apartment and didn’t open it up until I moved in saw the legs were missing and it was passed the 15 days to return it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kiaron,
We appreciate your feedback regarding parts missing from your U7900 TV. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or connect with us via LiveChat through the ‘Support’ link on our website.
~ Samsung Advisor
Samsung tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like it the remote is difficult to operate and the apps cut out
No, I would not recommend this to a friendBrand response from Samsung
Posted .MarkC,
We appreciate you sharing your experience with the included remote. To help you get the most from your TV and remote functions, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your U7900F TV model to view or download the available guides.
The e-Manual & Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides
Learn TV Remote is another feature designed to help users become familiar with the layout and function of each button on the Samsung remote. When enabled, pressing any button (except the Power button, which will still turn off the TV) will prompt the TV to announce the button’s name and its purpose – without affecting TV operation.
This teaching mode is especially useful for users who are visually impaired or new to Samsung remotes. To enable this feature, go to: Settings > All Settings > General & Privacy > Accessibility > Learn TV Remote. To exit, simply press the Return key twice.
If you’d like more assistance with this feature, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Specialist
Cheap for a reason
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was having smart hub issues. Preprogrammed apps were not working. Bluetooth not working. Best Buy has a 15 day return policy so I’m stuck with it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AndrewL,
We appreciate your feedback regarding the performance of Smart Hub on your U7900F TV. If you're experiencing freezing, lag, or issues with apps not launching properly, the following steps may help:
1. Reset Smart Hub – This restores Smart Hub to factory settings and can resolve many performance issues: Home > left directional key > Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub
(Note: This will sign you out of all apps and reset Smart Hub preferences.)
2. Check for Firmware Updates – An outdated software version can impact Smart Hub functionality: Home > left directional key > Settings > Support > Software Update > Update Now
3. Run Device Care – This tool helps optimize performance by clearing cached memory and closing background processes: Home > left directional key > Settings > Support > Device Care > Start Device Care
If Smart Hub continues to have issues after performing these steps, please contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat support is also available through the ‘Support’ link on our website.
~ Samsung Advisor
Samsung
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not like the tv remote sucks getting spectrum tv
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bruce,
Thank you for your purchase and for sharing your experience with us. To better assist you with setting up your TV, please contact us at 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Advisor
Too complicated....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just think the TVs have gotten to elaborate.. you almost need an education just to work the TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MichelleC,
We appreciate you sharing your user experience. To help you get the most from your TV, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your U7900 TV model to view or download the available guides.
The e-Manual and Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides
If you need additional help, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Advisor
Defective Screen Right Out of the Box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Samsung U7900 Series in August and it was a headache from the start. The screen developed a horizontal line with the bottom half mirroring the top, making it unwatchable. Tried updates, resets, and unplugging everything no fix. Even the menus were glitched. Setup was frustrating too — forced QR codes and account sign-in just to reach HDMI. Ended up boxing it back up and returning to Best Buy. Not recommended. Spend a little more for Sony, LG, or Samsung QLED instead.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi
Thank you for your feedback regarding the screen abnormalities you’re seeing on your Samsung U7900F TV. To determine whether the issue is related to the TV itself, we recommend running a Picture Test, which displays a high-definition test image for you to examine. Go to: Settings > Support > Device Care > Self Diagnosis > Picture Test
If the issue appears on all sources and during the Picture Test, the TV may require service. For help setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat and additional support resources are also available through the Support link on our website.
~ Samsung Advisor
Very Disappointed in Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV screen was cracked when I arrived home with it. I’ve bought many TV’s from Best Buy and know how to properly transport them and set them up properly. The store refused to exchange, take it back, or even look at it even though they had an open box TV available for the same unit that had damage right around the same area mine did which suggests a consistent issue with that stock. Very disappointed in Best Buy. I’ve made many purchases from them over the years, but no longer will.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AndrewS,
Thank you for sharing your experience with us. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Low Quality Samsung Product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lowest Quality Samsung Tv that I have ever purchased. Only a couple of ports. No digital output port for sound bars. Bluetooth doesn't connect. Overall horrible product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Display52,
Thank you for sharing your thoughts on the available inputs for the U7900F. If an Optical port is a crucial part of your setup needs, you’ll find that connection starting with our Q8F Series and above.
For future purchases, we recommend double-checking the product specs on Best Buy’s site to ensure the model you choose has the ports you need. You’ll find the full list under the “Specifications” tab (just beneath the Highlights section): https://www.bestbuy.com/site/samsung-43-class-q7f-series-qled-4k-uhd-samsungvision-ai-smart-tizen-tv-2025/6619443.p?skuId=6619443
So we can better understand the Bluetooth issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
You get what you pay for.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a little disappointed in the clarity of live sports. But for everything else it seems fine. This is an inexpensive TV and it will serve it's purpose for now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Vegas84,
Thank you for your feedback on the Samsung U7900 TV and your experience when watching fast-motion content. If the picture appears blurry or unnatural during high-speed scenes, there are several settings you can adjust to improve motion clarity.
Go to: Home > left directional key > Settings > All Settings > Picture > Expert Settings, and review these key settings:
Picture Clarity Settings
• Off: Disables all motion enhancement
• Auto: Automatically adjusts motion clarity based on content
• Custom: Enables manual control of:
o Judder Reduction: Smooths motion in film-based content
o LED Clear Motion: Increases sharpness during fast movement
o Noise Reduction: Helps reduce distortion in lower-quality sources
Additional Picture Controls
• Brightness – Adjust overall image brightness
• Contrast – Controls the difference between light and dark areas
• Sharpness – Enhances the definition of object edges
• Color – Adjusts color intensity for more natural or vivid tones
We hope these settings help improve your viewing experience, especially with fast-moving content. If you'd like further assistance, feel free to reach out to Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Advisor
What is a title
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little difficult to operate,remote no light,kind of cheap dissapointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BettyC,
We appreciate your feedback on the U7900 TV remote user friendliness. To assist in learning the various functions, please know the e-Manual and Remote Control Guides are embedded into your TV itself under Settings > Support > Tips and User Guides.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Never going to buy anything from best buy again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV from best and there was a barcode on the screen. I removed the barcode after some days and found that there was a bubble on the screen. Someone from Best Buy actually put the barcode to hide the bubble. When I contacted Best Buy they just told me to contact Samsung customer care. The worst store there.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MukeshS,
Thanks for reaching out, and we’re sorry for the confusion. The barcode you’re seeing may be stuck to a protective film - not the screen itself.
If there’s no orange pull tab, try using a piece of tape on the corner to gently lift the film. The sticker should come off along with it.
If you’re unsure, please don’t hesitate to contact us at 1-800-SAMSUNG or use LiveChat via the ‘Support’ link on our website.
~ Samsung Advisor
Bought 20 TVs. BB wouldn't allow return of one.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV came damaged from the factory. I tried to return it but was told I was outside of the 15 day return period. I purchased about 20 TVs from Best Buy over a few week's timeframe for my new restaurant. I didn't install them all in one day obviously. Supervisor and store manager did not give any leniency on the TV. I hadn't shopped with BB for over a decade and was very happy with everything until this point. They lost a new/old customer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DisgruntledNorthshore,
Thank you for purchasing a Samsung TV and for sharing your experience. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Sorry device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to use, No documentation or user manual, and very slow when going to setting. No info on how to use any builtin tools
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DouglasdM,
We appreciate you sharing your user experience. To help you get the most from your TV, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your U7900 TV model to view or download the available guides.
The e-Manual and Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides
If you need additional help, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Advisor