Customer Ratings & Reviews
- Model:
- UN55U7900FFXZA
- SKU:
- 10367433
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv suddenly stopped working even though I hardly use it to begin with
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SharisseD,
To best assist you, please call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Don't buy this TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THe TVs picture went 2 weeks after purchase I was working in hospital so I did not get to location till 10/31, they told me my warranty expired after 15 days to try Samsung, so I had to eat the cost.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MikeD,
Please know that the U7900 TV comes with a 1-year manufacturer's warranty. To schedule a warranty appointment, please call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
samsung tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not a clear picture,was told it had an optical connection for my sound bar,it clearly does not,was mislead by the samsung sales person at store.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi user186612,
We are very sorry for any confusion. You are correct, the U7900 TV does not offer a digital optical input, but does offer 2 HDMI inputs and is Bluetooth-enabled. If an Optical port is a crucial part of your setup needs, you’ll find that connection starting with our Q8F Series and above.
Should you ever need assistance with your TV, Samsung is here for you. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website.
~Samsung Advisor
Customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been a rewards member since day 1. Although there is no more rewards program I was treated as such
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for your review. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~Samsung Advisor
Not the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rating 2.2 not a lot to say..not a very loud product
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JBsoyea,
Thank you for purchasing Samsung’s U7900F TV and for sharing your feedback regarding low volume. To start, we recommend making sure your TV is running the latest firmware, as updates can include improvements to sound performance: Home > left directional key > Settings > Support > Software Update.
If volume levels still seem too low, you can improve sound performance by adjusting a few key settings:
Sound Mode: Navigate to: Settings > All Settings > Sound > Sound Mode
Auto Volume: This feature helps maintain consistent volume levels across content and input sources. Turn it on under: Settings > All Settings > Sound > Expert Settings > Auto Volume = On
You can also explore Expert Settings to fine-tune sound output with adjustments for Balance, Equalizer, and more.
If you’re considering enhancing your setup, Samsung’s Q- and S-Series Soundbars (like the HW-xxx) feature Q-Symphony, which syncs your TV and soundbar speakers for a fuller, more immersive sound experience.
For personalized support with these settings or selecting a soundbar to complement your setup, contact Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or use LiveChat via the ‘Support’ link on our website.
~ Samsung Advisor
Bad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.40 days in, tv won’t turn on. The red light comes on underneath but the tv screen won’t turn on. I have tried all the troubleshooting advice but still not working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi IsraelR,
Please give us a call so we can better support you. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Advisor
Tv looks outdated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv looks really outdated with the feature it offers if you compare with other small brand
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SrarunK,
Thank you for your purchase and feedback. If you need any help, please do not hesitate to reach out to us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week). You’ll also find LiveChat, manuals, software, and warranty details under the ‘Support’ section of our website.
~Samsung Advisor
Rough
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned, looked terrible. My fault for thinking UHD would look like HD content.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi EricM,
We appreciate your feedback on the picture quality of Samsung’s U7900F TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.
~Samsung Advisor
Broken tv brand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I opened a brand new box to a cracked screen during the week. Definitely returning it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi user770312,
We're very sorry to hear that you received a damaged TV. Please reach out to Walmart to assist you with an exchange. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Installation was horrendous
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is great. Installation was horrible. I had to redo the installation and should be refunded.
I would recommend this to a friendBrand response from Samsung
Posted .Hi NelsonC,
We're very sorry to hear about your experience with Best Buy installation. We recommend reaching out to them directly to assist you.
If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Thought I was getting a good tv but it’s glitchy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The image glitches back and forth sometimes it’s so annoying.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Minniex2,
Thank you for your feedback. Please ensure your U7900 TV is running the latest firmware update 1132.0. To do so, go to Settings> Support> Software Update. If that version is not available you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manual & Software > Find your TV model, and click on the Firmware – Upgrade File.
2. When the file has finished downloading, locate it and then unzip it. There is normally one folder inside but there may be multiple files.
3. Copy or move all of the files that were included in the zip file to a USB flash drive, but do not place them inside any other folders. If you place the software folders inside a folder on the USB flash drive, the TV or monitor will not find them.
4. Connect the USB drive containing the software upgrade into a USB port on your device.
5. Using your device's remote, navigate to and select Settings, then select All Settings, and then select Support. Select Software Update, select Update Now, and then select Yes if prompted.
Your device will search the USB drive for update files. Follow the on-screen instructions to install the updated software. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, it will restart automatically.
Should you need any help, please call us at 1-800-SAMSUNG between 8AM and 12AM EST, any day of the week. You’re also welcome to visit the Samsung website and select ‘Support’ for:
• Live Chat
• Manuals, Software, and Warranty Info
• Creating a Service ticket
~Samsung Advisor
Worst don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst tv I have ever had. And no one will help you
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi NaomiP,
We're very sorry that you are not enjoying your new U7900 TV. Please know that Samsung Customer Service is available and happy to help you with setting up your TV, as well as setting adjustments.
Please call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~Samsung Advisor
Doesn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work , hadn’t worked since I’ve had it. Haven’t had time to return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Teamsamsung,
Thank you for reaching out to us regarding your U7900 TV. Please give us a chance to assist you by calling Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Stopped working almost immediately
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working after three days. Probably just going to throw it into the trash.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi user773981,
We're very sorry that your TV stopped working after three days. Please know we back this TV with a 1-year manufacturer's warranty. To schedule an appointment, you can reach us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
TV Samson
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was damage took it right back they would not exist change the tv well not to Best Buy again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ClydeP,
We appreciate your feedback and are sorry to hear about your exchange experience at Best Buy. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Smart Hub not working.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am having problems with the app. Smart hup isn't loading. I need help
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BrianJ,
We appreciate your feedback regarding the performance of Smart Hub on your U7900 TV. If you're experiencing freezing, lag, or issues with apps not launching properly, the following steps may help:
1. Reset Smart Hub – This restores Smart Hub to factory settings and can resolve many performance issues: Home > left directional key > Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub
(Note: This will sign you out of all apps and reset Smart Hub preferences.)
2. Check for Firmware Updates – An outdated software version can impact Smart Hub functionality: Home > left directional key > Settings > Support > Software Update > Update Now
3. Run Device Care – This tool helps optimize performance by clearing cached memory and closing background processes: Home > left directional key > Settings > Support > Device Care > Start Device Care
If Smart Hub continues to have issues after performing these steps, please contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat support is also available through the ‘Support’ link on our website.
~ Samsung Advisor
Easy sale and everything else.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The setup instructions are not very easy to use. My least favorite thing is he remote. I would much rather have a full size modele with a full set of buttons. The TV has a very nice picture and good sound from small speakers. The delivery was right on time. They called when close and came when they said in the phone call.
I would recommend this to a friendGreat bedroom tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great. Set up was a breeze. Great size for a bedroom tv. Remote is kinda odd. Like they minimized the buttons making it tricky at first but really not a big deal.
I would recommend this to a friendAlmost great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture, great sound, easy setup, native apps are good - only issue is frame stuttering with Netflix, which nothing will fix. Going to get a $19.00 ROKU and stream that way to get around it.
I would recommend this to a friendGreat TV for the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Already mounted the TV on my wall. It was extremely easy to set up and use for the first time. The picture quality is great!
I would recommend this to a friend