Customer Ratings & Reviews
- Model:
- UN58TU7000FXZA
- SKU:
- 6401726
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 58" Class 7 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and value for the price. Many also appreciated the straightforward setup and lightweight design. However, some users expressed dissatisfaction with the remote control and reported concerns about the TV's long-term reliability. A few also mentioned some software issues.
This summary was generated by AI based on customer reviews.
Good picture, good sound, menu response a bit slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall very happy with the purchase. The menu system and remote are a but clunky with slow responses compared to other Samsung TVs at twice the price. Find ourselves using a ROKU dongle which is much faster.
I would recommend this to a friendWebsiteneedswork
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery as promised, a little difficult to use online purchase when you don’t live in area where you wanna buy. Maybe you can get programing people to make it easier to tell site where you want to buy, instead of site always default back to store closest to your home.
I would recommend this to a friendA really nice tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i got this for my new aprtment and so far, i love it. the only issue i have (not really a problem) is the stand on the bottom just makes me feel uneasy with my 1 year old. but that’s all, it’s a great tv
I would recommend this to a friendNew TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good overall tv. It seems to not seamlessly jump from one program to another without self-adjusting to the clarity of the tv but overall, its good.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Love it but after 2 yrs
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the tv but out of the blue it just stop working. The tv just flash now with no picture nor sound
I would recommend this to a friendBrand response from Samsung
Posted .Hi KayT,
Thank you for purchasing the Samsung TU7000 TV and for sharing your experience with your TV not displaying properly. You may want to try the following troubleshooting steps:
1. If any external devices are connected, check all input cable connections
2. If the issue persists, define exactly what is wrong with the display. For example mosaics and blocks, multiple lines or white dots, and fixed horizontal, or vertical lines.
3. Try changing channels using the remote control. Is the issue the same on all channels?
4. Press the Home button (which looks like a house), select Source, and choose another input source. Is the issue the same on all sources?
5. If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test.
6. If the problem disappears during the test, check your TV signal (Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. The signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception
Should your issue persist, please contact Samsung Customer Support. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Still trying it out
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My other TV went out which was a Samsung as well. Trying to see if this one will be a better TV. The last model we only had it for 1 year and few months. Warranty was expired so I had to purchase another one.
I would recommend this to a friendGreat experience.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The service was excellent! Our salesperson was very knowledgeable and patient with us and we love the picture on the Samsung TV. Service like this doesn’t exist at other big box stores in our area; Walmart and Sams Club. Sales person even loaded it in our car.
I would recommend this to a friendGreat value, bad viewing angles
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome TV but the viewing angle kinda sucks if you happen to be sitting on the sides. The colors start to look washed out if you’re not sitting around the center of the image.
I would recommend this to a friendNice Quality TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not latest model but still a great tv to have. It comes with a normal remote, and the os it came with is a little slow so you might want to consider buying a streaming device to use it with.
I would recommend this to a friendDisappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV broke 14 months to the date since it was purchased. The electric breaker or something inside it blew and the screen would not turn on even thought you can hear the sound, the screen would keep flickering on and off. It will cost almost $400 to repair so might as well buy a new TV. I've never heard of a TV breaking. I think its a lemon produced during the pandemic.
No, I would not recommend this to a friendGreat picture and volume
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have this on my sofa table. I may have to mount TV on wall due to the fact that the legs/stand do not seem stable enough to keep the TV from falling. I believe a center pedestal would have been more stable
I would recommend this to a friendGood but has its issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had bought a Samsung 55 inch 7 series 4K TV that I absolutely love and have never had a problem with. Unfortunately, this TV has had some tech issues. Mainly with the display/pixels. Had to call customer service who, after some trial & error, just had me reset my tv to factory settings which was annoying cause I had to re-login to all my streaming services. Do a bit more research and see what works best for you. Obviously this 58 inch ain’t great so go with a 60!
No, I would not recommend this to a friendBrand response from Samsung
Posted .JohnT:
Thank you for purchasing the Samsung TU7000 TV and for sharing your experience with us.
I apologize for the unfortunate experience you had in trying to resolve your tech issues, but I am glad that service was able to assist you with troubleshooting.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
If there is anything we can do to further assist and improve your user experience, please let us know by contacting Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality
Started off beautiful...ended up burnt
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yes...it was a beautiful start. Great picture. Great sound. Love all the app features and the digital antenna. However, i woke up and the tv wouldn't turn on. Troubleshooted everything and still no picture. Apparently the power component fried itself inside and wouldn't produce enough juice to power the tv any furthur. Very disappointed. I had high hopes with it being "crystal" and all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Marcus:
I am very sorry you are experiencing issues with your TV.
Samsung is committed to providing the best possible product experience, quality, and value. We back this TV with a 1-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller. Please reach out to us via any of the following so that we can provide troubleshooting or begin warranty service.
1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Solutions
- Pros mentioned:Picture quality
Good picture. Difficult navigation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture. Navigation menu through apps was very difficult & not very well thought out. Volume needs some attention as well. Returned TV within a few days.
No, I would not recommend this to a friendBrand response from Samsung
Posted .soutahgunner:
Thank you for sharing your review of the Samsung TU7000. I am very sorry that your experience with this TV was less than perfect, and you have decided to return it.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Again, my sincerest apologies. We hope to regain you as a customer in the future.
~ Samsung Solutions
- Pros mentioned:Picture quality
Good for price though
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect picture but tv glitches with some apps and doesn’t play sound with some apps unless you reset it a couple times or unplug and replay the tv
I would recommend this to a friendBrand response from Samsung
Posted .Hamo:
I am sorry that you are experiencing stalling and freezing with your TU7000 Crystal UHD Smart TV.
To optimize the smart TV performance, please try Device Care option under the Support Menu.
Go to Settings > Support> Device Care > Start Device Care.
It improves your apps performance as it frees up unused cached memory and closes background apps.
I hope this helps to solve your concerns. Should you need further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Great TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love the TV's OS — it's easy to use and easy to navigate. My only complaint is, if you rush the setup process, the TV sometimes fails to connect to the Wi-Fi and will refuse to connect despite multiple attempts.
I would recommend this to a friendTV Delivery
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery of the TV was on time and during the time window that they gave me . The TV was unpacked and positioned above our fireplace with ease and efficiency . It was set up and the operation instructions were well explained . We are enjoying our new TV.
I would recommend this to a friendNot exactly what I though it would be
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy I got the extended warranty on the unit due to some times lossing the audio on the tv. So far cannot say that this unit does not match up with what I have experimented with Samsung
No, I would not recommend this to a friendGood tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good television. I just wish I could get a no glare screen. I thought this was low glare based on the floor model. That’s the only reason I’m reserving that last star.
I would recommend this to a friendOne not so happy customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy that I purchased a tv and had to have it replaced 2 months after having it. I am not happy with the replacement, had to pay another extra hundred dollars.
No, I would not recommend this to a friend