Customer Ratings & Reviews
- Model:
- UN58TU7000FXZA
- SKU:
- 6401726
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 58" Class 7 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and value for the price. Many also appreciated the straightforward setup and lightweight design. However, some users expressed dissatisfaction with the remote control and reported concerns about the TV's long-term reliability. A few also mentioned some software issues.
This summary was generated by AI based on customer reviews.
Don't recommend over LG
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just replaced a 50 inch LG with this 58 inch Samsung. I don't think the picture is as clear. Sure, the picture is bigger now. But the menu is complicated and confusing and it really just doesn't seem as crisp!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .JHen:
Thank you for purchasing the Samsung TU7000 4K Smart TV and for your review. I am sorry to hear that you are not completely happy with your TV’s clarity. There are several image settings you can adjust to your liking such as Picture Mode and Expert Settings.
Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
You can further adjust your sharpness, brightness, contrast, color, tint, contrast, white balance, and more by going to Settings > Picture > Expert Settings
Please also give us the opportunity to assist you with image quality adjustments tailored to your preferred viewing experience. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
great tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great price,great serviceand friendly emp to help you out
I would recommend this to a friendGood TV for the Money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great size love the TV only thing is it has limited inputs.
I would recommend this to a friendMiss this
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great tv til my 6 year old got mad at it watching tv
I would recommend this to a friend4K smart tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome TV!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendNew tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great experience. Very helpful staff. I plan on returning.
I would recommend this to a friendClass 7 Series LED 4K UHD Smart Tizen TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clarity is beyond what I expected and I couldn't be happier
I would recommend this to a friendSamsung tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv. Love Samsung products. Very easy to set up and use.
I would recommend this to a friendGreat tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase highly recommended Best Buy has great customer service
I would recommend this to a friend- Cons mentioned:Reliability
TV Quit Working After Just Over One Year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this tv for 14 months, and the tv has already stopped working. The screen started looking pixilated while watching a show and now only flashes the startup screen. Won't let me into the menu or anything. Of course, the warranty expired a month ago. This is the second Samsung TV where we have had this exact same issue with. I would not recommend it.
No, I would not recommend this to a friend Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grest could not be better hooray Samsung is a good product
I would recommend this to a friendGreat product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. So much help from Best Buy staff. Love it
I would recommend this to a friendso glad we got this
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not sure why we waited so long to upgrade to a larger flat screen TV
I would recommend this to a friendMom vs son tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My mother love her new TV. It's not better than mine though.
I would recommend this to a friendBlack screen
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Black screen after 1 year very disappointing with Samsung
No, I would not recommend this to a friend- Cons mentioned:Reliability
I would not recommend
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The os is annoying you can't clear the cache so periodically you have to unplug the TV for 1 minute to reset the memory or apps won't load. I purchased this TV November 2020 and July 2020 it has died for some reason it's flashing on and off sometimes it will fully load ud but when you navigate the remote the screen starts to blacken until it's is placed out again and cycles power
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Donewithsamsung,
We are sorry to hear that you have had issues with your TU7000 TV. Samsung prides itself on high-quality products and a great customer experience. Please know we are here to help you.
If your TV has a black screen even when it's on, it's quite possible it could be your external device and not your TV. Please try these troubleshooting steps for your blank screen issue:
1. Press the Home button on the remote.
If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal. If the menu does not appear, the TV may be having power issues.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power).
2. Confirm the TV is set to the same source as the external device.
For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1.
If the TV is set to the correct source, but there is still no image, unplug and reconnect the AV connections one cable at a time, from both ends of each cable. If there's any damage to the cable, it will need to be replaced. After you've reconnected the external device, turn it off and then back on.
3. Test the HDMI cable.
Some TVs have an HDMI cable test. Some models only have this test after a software update, and older models do not have it. If your model does not have this test or is not connected by HDMI, skip to the next step.
The test is designed for HDMI cords less than 6 feet long and may not give accurate results on long cords.
To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test.
If the test says the cable is bad, replace the cable. Service is not required.
4. Test different external devices.
The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port. If you were unable to test the cable in the previous step, then try swapping the cable, too.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it.
If the issue persists after these steps, then the TV will need service. Please contact us so that we can better investigate your issue and assist you with a solution.
Also please know that you can clear your cache with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. To do so please go to Settings > Support > Device Care > Start Device Care.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Excellent Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent setup! Very professional! Friendly and informative!
I would recommend this to a friendExcelent TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice excelent 4K TV, For Movies, Games...and Faster interface
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this , thank you bestbuy for your great service, appreciated
I would recommend this to a friendSamsung - 58" Class 7 Series
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WELL. this TV is making a popping sound every time I change the channel and the picture quality is bad. Bestbuy said to call the manufacture ok np. I called Samsung directly to fix it since I didn't take out a warranty with Bestbuy. The local center Home service network refuses to fix my TV because they claim I need to pay for the service diagnostic check and that this tv is not under manufacture warranty. Guess what I brought it in August and it is. So exactly what deal does BESTBUY have with this manufacture? Total waste of time
No, I would not recommend this to a friendBrand response from Samsung
Posted .Smithc:
Thank you for purchasing the Samsung TU7000 4K Smart TV and for your review. There are several image settings you can adjust to your liking such as Picture Mode and Expert Settings.
Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > Picture > Expert Settings
For further information regarding Image Settings, please see this article:
https://www.samsung.com/us/support/answer/ANS00079295/
The expansion and contraction of the TV's outer casing may cause a popping noise. This does not indicate a product malfunction. The TV is safe to use.
Should you need further assistance with settings, features, or functions, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions