Customer Ratings & Reviews
- Model:
- UN58TU7000FXZA
- SKU:
- 6401726
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 58" Class 7 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and value for the price. Many also appreciated the straightforward setup and lightweight design. However, some users expressed dissatisfaction with the remote control and reported concerns about the TV's long-term reliability. A few also mentioned some software issues.
This summary was generated by AI based on customer reviews.
Great TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was great loved the interface of the tv and all the functions.
I would recommend this to a friendFrantzy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I made a good choice by choose this TV. Like it so much!
I would recommend this to a friendNice big screen, beautiful colors.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up. Personnel at curbside pickuo were very helpful.
I would recommend this to a friend- Cons mentioned:Reliability
Fair
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is okay, the processor is slow also it malfunction sometimes. The TV glitches for example: it sometimes doesn't want to turn on respond to the control.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Frank062302:
Thank you for sharing your experience with the TU7000 TV. I am sorry that you are experiencing some issues with slow response to the remote and glitching.
To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps. I hope this helps to solve your concerns. Should you need further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Great picture and quality!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a gift for my friends mother and she loves it!
I would recommend this to a friend- Pros mentioned:Picture quality
45 days old and already went out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture and functions are great! Now for the BAD part. TV is only 45 days old and won't power up, makes it to the menu screen and then shuts itself off. Then about 20 seconds later it turns itself back on and goes through the same process. Waiting for Samsung service to come and fix and or replace. Stay tuned for updates!
No, I would not recommend this to a friendBrand response from Samsung
Posted .MIKE:
Thank you for purchasing the Samsung TU7000 TV. I am very sorry that you are experiencing issues turning your TV on. While you are waiting for Samsung Service, you may want to try the following troubleshooting steps:
(1) Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
(2) Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing a solid red. If it is off, the TV either does not have power, or it is on and the screen is black. If it is blinking, your TV may need service.
(3) Try pressing the TV Controller button at the bottom of the TV to make sure that the problem is not with the remote control.
(4) If the TV turns on, your issue may be with the remote control
Please visit our set-by-step troubleshooting guide online at: https://www.samsung.com/us/support/troubleshooting/TSG01001086/
Please contact Samsung Customer Support if you would like further troubleshooting while you are waiting for your Service appointment.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Great Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was perfect for our basement! Love the smart apps
I would recommend this to a friendGreat product and great price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price for a great tv! Would certainly buy again
I would recommend this to a friendBetter than the old one.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. I wish an instruction booklet was included so that I could learn to use it faster. The remote is better than I expected. The sound is a little weak but I refuse to purchase a sound bar.
I would recommend this to a friendBrand response from Samsung
Posted .Delsal:
Thank you for purchasing the Samsung TU7000 TV. The manual is available directly on your TV at: Settings > Support > Open e-Manual
It is also available online at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
Should you need assistance with features or usage, please contact Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Excellent color
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love everything about this TV, easy set up!! No problem!!!
I would recommend this to a friendSamsung 58' TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No issues. Works great. Looks great. So far so good
I would recommend this to a friendTV Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Fills the space great and looks amazing! :)
I would recommend this to a friendSamsung Tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought two Samsung 58”tv and I’m loving them so far.
I would recommend this to a friendGreat deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price for a great product. Unbelievable screen clarity
I would recommend this to a friendExcellent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best product with all new features.Recommend to buy it
I would recommend this to a friend58 inch 7000
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fairly easy to set up except for HDMI ark and soundbar
I would recommend this to a friendYes!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good and outstanding. Will definitely recommend.
I would recommend this to a friendSamsung tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good television I love it I highly recommend it
I would recommend this to a friendGreat TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the price! Can't go wrong with Samsung!
I would recommend this to a friendSamsung tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My family loves it. Would consider to by another one
I would recommend this to a friend