Customer Ratings & Reviews
- Model:
- UN58TU7000FXZA
- SKU:
- 6401726
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 58" Class 7 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and value for the price. Many also appreciated the straightforward setup and lightweight design. However, some users expressed dissatisfaction with the remote control and reported concerns about the TV's long-term reliability. A few also mentioned some software issues.
This summary was generated by AI based on customer reviews.
TV is everything I expected in a Samsung.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Other than a minor sound control problem all is well.
I would recommend this to a friendGreat value for a top quality produce
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Video 4.5 Stars Audio 3.5 Stars Best to add a power bar.
I would recommend this to a friendGreat tv for the price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing works super well at home would purchase again
I would recommend this to a friendGood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good very nice looks exactly like the picture beautiful
I would recommend this to a friendIts another great Samsung product !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another great Samsung product that I love. Thank you.
I would recommend this to a friendGreat TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for the price And fast installation too.
I would recommend this to a friendGreat tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it’s lived up to its expectations great product
I would recommend this to a friendgreat tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grset dervice snf frirndlineddd thdnk you
I would recommend this to a friendgreat tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works perfectly. Just like a Samsung product should.
I would recommend this to a friendLOVE THE TV!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The functionality of this tv is great!!! I love it!
I would recommend this to a friendGood picture, but difficult to get started
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to set-up. Each time we turn it on, it gives us too many options on the screen, then you have to exit to get to the actual screen, where you can begin to control the TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Justme:
Thank you for purchasing the TU7000 TV and for your review. You can choose what your TV does when you turn it on by going to Settings > General > Smart Features
When you set Autorun Smart Hub to on, the TV displays the Home Screen automatically when you turn the TV on. You may want to turn this setting off if you do not want to see the Smart Hub when you start up your TV.
If Autorun Last App is set to on, the last used app is automatically run when you turn on the TV. You can turn this function on or off.
I hope this tip helps. If there is anything we can do to further assist and improve your user experience, please do let us know by contacting Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing tv. Samsung outdid themselves with this one.
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the tv and free tv channels I would buy it again
I would recommend this to a friend- Pros mentioned:Picture quality
Turned out to be a dud!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased less than 2 years ago and it just stopped working. Had long enough for the warranty to expire and the screen panel shorted out and now the tv is toast. Turns off and on in a cycle mode only. Tv repair would have been $600 because of the screen panel price. Do not buy this tv for a long term unit. Cheap price is great but not for the long haul.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jrb2211:
Thank you for your review of Samsung’s TU7000 TV and for sharing your experience with the TU700 TV. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope you’ll give us a chance to make this right.
~ Samsung Advisor
Solid
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, looks great. Not much else to say here
I would recommend this to a friendGreat Deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was on point and hardware working properly
I would recommend this to a friend- Pros mentioned:Picture quality
nightmare
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great picture, crap bloatware eats up storage and can't delete factory crap apps. Remote is the worst design in any remote to date. I might return this tv for the aggrevation it has caused. And this crap replace the piece of shat Black Friday Toshiba 58 inch. Bestbuy is not looking good to me anymore!
No, I would not recommend this to a friendBrand response from Samsung
Posted .grumpydumper,
I am sorry that you are not satisfied with your experience.
Please know that you can remove apps you no longer want and free up memory space on your TV.
Press the Home button to open up the TV's Home screen menu.
Navigate to select APPS, and then select the Settings icon in the top right corner.
Next, select the app you want to delete.
Finally, Select Delete, and select Delete again to confirm.
Here is the link to the downloadable eManual that include the xx series remote diagram and a detailed step-by-step guide (page 20-22):
https://downloadcenter.samsung.com/content/UM/202004/20200403095308351/NIKATSCT-3.0.1_EM_NIKE_USA_ENG_200323.0.pdf
Should you need further assistance with any other features or usage, please do reach out to our Customer Service at:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM – 9PM EST (Mon-Fri)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
Thank you for choosing Samsung. We hope these tips help you better enjoy the premium features of your TU7000 Crystal UHD TV.
- Samsung Ambassador
Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went out in 13 months. Only 1 month after the warranty expired!!
No, I would not recommend this to a friendDon't buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 3 of the same TV from Best Buy April 2020. Two Work, one, we have had nothing but problems with it after about 2 months. It started out pretty slow, thinking we just needed to reboot the internet, or most times it would correct itself until the TV actually turned itself on with a black screen but you could hear the audio. The TV wouldn't shut off, we actually had to unplug the the thing! Plugged it back in, it work for awhile and started freezing, then again black screen with audio, but couldn't shut it off so had to unplug it. Finally it completely froze. After watching several utube videos it looks like basically the "motherboard" (I don't recall the actual name) went on it. utube showed how to take it apart and repair it for anyone who wants to try. Not me, I'm not a TV repair person, nor do I think I should have to repair a TV that's only 3 MONTHS OLD! And of course Best Buy only gives you 30 days to return. It's July...My 30 days are up! Shocker!
No, I would not recommend this to a friendBrand response from Samsung
Posted .JM2020:
If you've switched on your TV and the sound comes through fine, but you're not seeing any picture; there are 3 potential issues.
1) A connection issue; the most common problem. Where there is a bad connection, faulty cables or improper installation.
2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV.
3) There is something wrong with the TV, which will require a technician to assess the TV and find a solution.
Please refer to pages 135 – 140 step-by-step troubleshooting instructions.
https://downloadcenter.samsung.com/content/UM/202004/20200402125724749/KT2ATSCT-2.0.0_EM_KANTS_USA_ENG-US_200309.1.pdf
I hope this helps, if you should need further troubleshooting assistance, please contact Samsung Customer Support. Samsung is committed to providing the best possible product experience, quality, and value. We back this TV with a 1-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
It’s alright
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is alright.. wouldn’t buy it again tho. It’s confusing to use and The AirPlay does not work at all. It’s frustrating! Would not buy again tbh
No, I would not recommend this to a friend