Customer Ratings & Reviews
- Model:
- UN58TU7000FXZA
- SKU:
- 6401726
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 58" Class 7 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and value for the price. Many also appreciated the straightforward setup and lightweight design. However, some users expressed dissatisfaction with the remote control and reported concerns about the TV's long-term reliability. A few also mentioned some software issues.
This summary was generated by AI based on customer reviews.
Do not buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. Gave out a week after warranty. Waste of $600.
No, I would not recommend this to a friendPoor quality, worse service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received TV on 18th of May. It ran until 5th of June. Because it was beyond the generous limit of 15 days to return, I had to go to Samsung for repair. I called Samsung on June 6th and they said a repair person would be here within 3 days. On the next day the 3rd party repair called and said it would be June 26 before repair person can look at it. I am betting that he will have to wait another few days for a part. In the meantime Best Buys has my money and I am without a working Samsung TV while the clock is ticking on the 1 year warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NeverBestBuysagain:
I am very sorry for the issues you have encountered and understand your frustration. Your user experience is very important to us and will be shared with our teams.
Should you wish to check the status of your repair or need any further assistance, please contact us:
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Again, my apologies for the inconvenience you have had.
~ Samsung Solutions
Average TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I would have done more research and got a better tv. This one is ok, but I wouldn't call it Ultra High Definition, maybe just High Definition. It's just ok:(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dissapointed:
Thank you for purchasing Samsung’s Crystal UHD 4K TU7000 Smart TV. The Crystal Processor 4K transforms everything you watch to 4K. Its crisp, clear picture is 4x the resolution of Full HD.
If you should have any questions or concerns with usage, features, or how to best optimize your settings, Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont have all APPS , YOU HAVE TO PURCHASE A ROKU. THE VOLUME VERY LOW AND PICTURE QUALITY IS NOT GREAT!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for your purchase and feedback on the TU7000 TV. Your feedback will be shared with internal product teams. Please know we want you to have the best possible experience with your TV, and we are here to help you.
We are sorry you cannot find the app you wanted. Samsung offers hundreds of apps in our App Store that you can download, and we are continuously adding more premium content and new services to our Smart TV platform.
Please try the below tips to improve your picture and sound.
Go to Home > Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > Picture > Expert Settings and configure the image settings to your taste with additional functions.
Additionally, there are several sound settings you can adjust to suit your personal sound preferences. Change the Sound Mode by going to Settings > Sound > Sound Mode
You can customize the sound with Expert Settings by going to Settings > Sound > Expert Settings.
I hope this helps you enjoy your experience. If you continue to have issues, please call us so we can further troubleshoot with you. Contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Pros mentioned:Picture quality
Loose fitting USB ports
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv has a great picture and audio output but the USB ports are very loose which causes tv not to come on
No, I would not recommend this to a friend - Pros mentioned:Tv quality
broke after 3 days of use.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 days of use it suddenly shut down and now is in a loop where it tries to turn on and shuts down, Still under warranty but Samsung instead of replace it has sent a technician that has come to see it a couple of times, opens it up, replace a board or any other piece, determines is not the issue and says that'll come back next week, It's been almost a month with this situation
No, I would not recommend this to a friendBrand response from Samsung
Posted .AlbertJllo:
Thank you for purchasing the Samsung TU7000 TV and for sharing your experience with us. I apologize for the unfortunate experience you are having in trying to resolve your TV issues. I understand your frustration and appreciate your patience.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Broken Tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best tv when i bought it, 2 months later breaks down. DONT BUY THIS TV!!! even contacted samsung to help and they keep pushing back dates to repair tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Arturo:
I am very sorry that you are experiencing issues with your TU7000 TV and are currently waiting for a service appointment. We appreciate your patience. While you are waiting, you may want to try the following:
1) Your TV has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound. Go to Settings > Support> Device Care > Start Device Care
2) You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds.
Should you need further assistance even after your service appointment, please contact Samsung Customer Support:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality
Trust the brand not the product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv for the prize and size seemed to be a great value. Samsung usually puts out great products but this one was terrible. It turned on and looked good at first. The connectivity to the WiFi (For being in a good spot) was poor and had trouble streaming through the apps. It stopped working less then a week in. I returned it and upgraded to the 8000 series. You get what you pay for.
No, I would not recommend this to a friendBrand response from Samsung
Posted .PonY:
Thank you for sharing your review of the Samsung TU7000. I am very sorry that your experience with this TV was less than perfect, and you have decided to exchange it for a different model. Thank you for being a loyal Samsung customer.
Your feedback regarding this model is important to us and will be shared with our internal teams.
Should you have questions or need assistance with settings, setup, or features, with your new Samsung TV, please know we are always here to help.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV went out after 2 years. Tried everything to fix it.
No, I would not recommend this to a friendQuality Control In This Age
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally getting to this review. Never before had a tv that lasted only 2 years but here we are. This seems to be indicative of Samsung products overall for a number of years now. Won't be buying anything from this company ever again. If this rubbish is still being sold here or elsewhere, save your time. I understand that this isn't one of their "top-of-the-line" models but was purchased online. Had I known this model didn't even have volume/settings or other buttons on the tv itself, I would've avoided it (to me a clear indicator of low tech...low quality along with the non-backlit, non-intuitive remote).
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GS99,
We appreciate your feedback on the Samsung TU7000 TV; please know it will be shared with our internal teams.
If there’s anything we can help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
NotSoSmart
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good features BUT keeps losing AirPlay and HDMI device settings. Requires me to unplug TV and wait 30 seconds then reconnect power to fix.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NotSoSmart:
Thank you for purchasing the Samsung TU7000 TV and for your review. I am very sorry you are losing your AirPlay and HDMI device settings.
Please be sure you are running the latest firmware update. (1420.0 released on 1/5/21)
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically.
You may also want to enable automatic updates for future convenience.
Select Settings > Support > Software Update, then select Auto Update.
Please give us the opportunity to assist you by contacting Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Not bad but better options .
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a nice TV but has some flaws . The major flaw is the wifi tends to disconnect every other day and its a real pain .
No, I would not recommend this to a friendStopped working
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 2 years. Blue lines throughout to the tv.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Tv quits after 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv went out after after 2 years. Do not recommend. After going back and readong the 1 star reviews, I see everyone one had the same issues I have. Nothing can be done but to spend $100 for someone to come out to troubleshoot to maybe get answer as whats wrong!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DanielleT,
Thank you for taking the time to provide feedback on your TU7000 TV. Please know your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
We do hope you will give Samsung another chance when purchasing your next TV. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
At first it was great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first the tv was great. I purchased this July of 2020. Fast forward to March 27, 2021, and the tv stopped working. It was power cycling on and off. Thankfully it was under warranty and Samsung paid to have it fixed. Fast forward again to March 29, 2022 and the same thing happens again with the same part that was already replaced once. Samsung is refusing to cover the cost as the product is no longer under warranty. With the same part going out twice in less than two years, it is clearly a defect in the product itself somehow causing one of the panels to fry twice in less than two years. Very disappointed and will not be purchasing another Samsung product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BrittVill:
We’re sorry your experience didn’t match your expectations. This is not the quality we expect from our products. Your feedback is very important to us as we continuously strive for best-in-class product and service.
If there is anything else we can do or have additional questions and concerns, please reach out to Customer Support.
Call 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
- Samsung Advisor
DO NOT BUY
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died after a year. Piece of trash. Very disappointed in this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JenniferR,
I’m sorry to hear about your experience with Samsung’s TU7000 TV. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Good entry level tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen clarity could be better. That’s our only complaint. Other than that the function of the tv is on point with Samsung quality.
I would recommend this to a friendBrand response from Samsung
Posted .Erik:
Thank you for choosing the Samsung TU7000 TV. I am sorry you are not completely happy with your screen clarity, you can try adjusting the Picture Clarity Settings function to improve your picture. Go to: Home > Settings > Picture > Expert Settings > Picture Clarity Settings
I hope this helps to improve your picture. For further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
STOPPED WORKING AFTER 1 year and 11 months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was enjoying this product until just yesterday when I tried to turn my TV on and it just keeps going on and off automatically to the point where I can't even see the screen at all. I tried all the troubleshooting tips online and nothing works. I haven't even owned this TV for 2 years and it's already messed up? That speaks volumes about how bad Samsung quality is and the fact that I can't get it replaced after paying almost $500 for it is ridiculous. To get it serviced costs $200+ so at that point doing that makes no sense. Very bad quality and service. If this commonly happens to the other TVs then why not fix the issue? I work as an engineer and this is very very pitiful work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BrianN,
Thank you for purchasing the Samsung TU7000 TV. I’m sorry to hear you’re experiencing a power cycling issue where your TV is turning itself on and off repeatedly.
Please try a few troubleshooting steps that may help solve the issue:
1) Check the power cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it), or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, then plug it back in.
4) If the power cycling allows enough time between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software.
If the issue persists after these steps, then the TV will likely need service. Please get in touch with us so that we can better investigate your issue and assist you with a solution or replacement. Contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Cons mentioned:Remote control
Remote does not work properly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote does not work properly. I was sent a new remote and same issue-the select key does not work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Gina:
Thank you for purchasing the Samsung TU7000 TV. I am sorry to hear that you are experiencing issues with the remote. Please give us the opportunity to assist you by contacting Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Broken when gotten
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv was broken when i received the tv it had a little screen crack
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Robb,
It’s unfortunate to hear your TU7000 TV screen exhibited damage upon unboxing and setup. We recommend that you contact Best Buy directly for assistance. Should you need assistance with a replacement TV, please get in touch with Samsung Customer Support.
You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor