Customer Ratings & Reviews
- Model:
- UN58TU7000FXZA
- SKU:
- 6401726
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 58" Class 7 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and value for the price. Many also appreciated the straightforward setup and lightweight design. However, some users expressed dissatisfaction with the remote control and reported concerns about the TV's long-term reliability. A few also mentioned some software issues.
This summary was generated by AI based on customer reviews.
Owner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV sometimes blinks and the picture goes out or in a blink and the sound will go out and also the picture freezes up at times not happy with this Mr. B
No, I would not recommend this to a friendBrand response from Samsung
Posted .1MrB:
I am sorry that you are experiencing issues with your TU7000 4K Smart TV. Your TV has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound. Go to Settings > Support> Device Care > Start Device Care
You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds until your TV turns off and back on again.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
I hope this helps to solve your concerns. Should you need further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
$450 for 2 years of tv usage?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After almost exactly 2 years, the tv powers off and on repeatedly on its own. A google search reveals this is a common problem. I tried several online solutions and contacted Samsung support who said sorry it's out of warranty and they can send a techinition for a price. A tv should last longer than 2 years without problems.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RoseR,
Thank you for purchasing the Samsung TU7000 TV. I’m sorry to hear you’re experiencing a power cycling issue where your TV turns on and off repeatedly.
You mentioned already trying a few troubleshooting methods, but I am going to put some below in case you haven't tried these specific ones.
1) Check the power cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it), or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, then plug it back in.
4) If the power cycling allows enough time between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software.
5) Go to Settings > Support > Device Care > Self Diagnosis to run self-care diagnosis.
If the issue persists after these steps, then the TV will likely need service. Please contact us so that we can better investigate your issue and assist you with a solution. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Buy TCL.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is slow. When u move with arrow for example from netflix to youtube it has really big delay so everytime i go like 5 buttons right but it goes like 6 7... i dont know whats that but i will never buy samsung stuff again. I tried to change batteries in remote, reset tv to factory nohting. TV is just slow and it has weird picture it looks watery for me or like oil paint. I dont know why but to be honest im sad that i didnt buy TCL again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Peter:
Thank you for sharing your review of the TU7000 TV. I am sorry that you are experiencing issues with your unit.
To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update. (1420.0 released on 1/5/21)
Both the current version and new version number will be displayed. The current version is what your TV is using, and the new version is the latest update.
New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit.
You may want to enable automatic updates for convenience by selecting > Auto Update.
Please know that there are several image settings you can adjust to your liking such as Picture Mode and Expert Settings.
Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
You can further adjust your sharpness, brightness, contrast, color, tint, contrast, white balance, and more by going to Settings > Picture > Expert Settings
Please also give us the opportunity to assist you with image quality adjustments tailored to your preferred viewing experience. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Horrible GEEK SQUAD AND TV TOO DELICATE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5 weeks after purchase my son almost dropped the tv, i grabbed it b4 it fell and when i went to plugg it back in the screen was black and there was like a star in the right hand corner of the tv. I purchased the geek squad protection, they said it was an accident therefore they would not cover repair. After 5 weeks of purchase? The TV did mot fall nor did it hit anything UNBELIEVABLE
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Picture quality, Tv quality
Amazing TV at a great price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received the TV at a discounted rate in exchange of my review. I just say from the time the TV is delivered. I have been in love with it. Love the sound and picture quality. The design of the tv is so sleek and clean. Installing the stand was super simple push and click, doesn’t need any screws at all. It starts very quickly and gets connected to internet so seamless not like my old TV which took a while before the apps could load up. It’s the best in the technology. Colors on the TV are so vivid. Love the smart tv capabilities Easily connects to all the major apps like Netflix, Hulu, Amazon Prime, YouTube. Samsung TB plus is added feature that gives you a selections of numerous channels to watch on the go!!
I would recommend this to a friend - Pros mentioned:Picture quality
Disconnects from Wi-Fi often
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disconnects from Wi-Fi often and has lag time. Does have good picture quality
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Excellent,
Thank you for purchasing the Samsung TU7000 TV and for your review. I am very sorry you are experiencing Wi-Fi connection issues. A firmware update is available which may help improve your connection.
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically.
You may also want to enable automatic updates for future convenience.
Select Settings > Support > Software Update, then select Auto Update.
Should your problem persist, please contact Samsung Customer Support at:
1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Ambassador
HORRIBLE MOTHERBOARD BAD AFTER LESS THAN ONE YEAR
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.MOTHERBOARD CRASHED LESS THAN 10 MONTHS INTO OWNING THIS TV. SAMSUNG IS A NIGHTMARE TO DEAL WITH - WASTED HOURS AND DAYS OF MY TIME TO TRY AND REMEDY OVER PHONE WITH SOME RIDICULOUS INSTRUCTION TO DOWNLOAD NEW FIRMWARE ON TO A JUMP DRIVE AND PLUG IT IN PLUS WHEN THE TECHS CAME THEY CAME WITHOUT MOTHERBOARD WHEN THEY KNEW THE MODEL AND SERIAL NUMBER. HORRIBLE PRODUCT AND WORSE CUSTOMER SERVICE. BUY A SONY
No, I would not recommend this to a friendUnreliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Completely broke on me a few months after the warranty ended and Samsung customer support was terrible. Totally understand it's unlucky timing on my part, but support was worse than useless. When the tv did work, there were constant issues with refresh rate flickering. 4k and HDR is neat, but when you constantly have to restart the TV to get a reliable picture, that doesn't matter.
No, I would not recommend this to a friendIt’s A No For Me
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture was not what I expected from Samsung. The images were not sharp and the color was not vivid. I returned it for another model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Chill:
Thank you for sharing your review of the Samsung TU7000. I am very sorry that you were not completely happy with the picture of your TV, and you have decided to return it.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Sadsung
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality of this television was poor . Didn’t last more then 3 years and could not be fixed .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bluefish:
Thank you for sharing your review of Samsung’s TU7000 TV. We’re sorry your experience didn’t match your expectations. Your feedback is very important to us as we continuously strive for best-in-class product and service.
Please feel free to reach out to Samsung Customer Support with any further comments, concerns, or suggestions you wish to share.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Not happen with quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV after a year has something wrong with it. A black ink spot comes on screen after being on about 10 mins. Samsung doesn't seem to want to help with this problem. They sent out a technician that couldnt identify the problem and over the phone they deemed it damaged. only had the TV since last July.
No, I would not recommend this to a friendShort life
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 16 months the screen stopped working and there was no warranty to cover the repair.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jastoria79:
We’re sorry your experience didn’t match your expectations. Your feedback is very important to us as we continuously strive for best-in-class product and service.
Here are some service options:
- If you have an extended warranty, you can reach out to them to have process a service request.
- If you're OUT of warranty, please use the following link to locate a service center in your area: http://www.samsung.com/us/support/service/location
For further questions or concerns, please contact Samsung Customer Support.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Geeky geek squad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had problem with the remote 3 1/2 hours with a great gig squad everybody told me I had to get to the tech guy to get a new remote after being transferred and lost several times when I finally got to the guy that was going to send me a new remote he said no we don’t do that so this day I’m having a problem with the remote you offered me a $65 refund I told him to keep it and cancel the second TV I had ordered
No, I would not recommend this to a friendNot worth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes lot of time to move from one app to another. Also the biggest issues is that the PlayStation doesn’t work with this TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Shailesh:
Thank you for sharing your review of the TU7000 TV. I am sorry that you are experiencing issues with your unit.
To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
If you are having trouble connecting your game console to your TV go to Source > Connection Guide for further information on how to connect your game console.
For further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Cons mentioned:Reliability
Samsung
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV died 7 months after purchase & was irreparable so needed to be returned for new TV
No, I would not recommend this to a friendBrand response from Samsung
Posted .WilsonJ:
Thank you for choosing the Samsung TU7000 TV and taking the time to share your experience. If you should have any questions or concerns with your new unit, please know that Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Terrible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give 0 stars if I could. Manufacturers warranty is 1 year. Of course, 1 year and 8 days after my purchase the TV malfunctioned and died. Additionally, the ability to use apps in the TV interface is limited. I feel robbed as Ive never had a TV just suddenly stop working like this before.
No, I would not recommend this to a friendHad high hopes
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After two years from this purchase, the tv has been malfunctioning. It turns on/off by itself, I have to disconnect from the wall plug. When I decide to plug it back in, it turns on with but no picture appears, just sound. I have troubleshooted with various tips, it works for a week or so, then it goes back to turning on and off by itself.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Edwin:
I am sorry to hear that you are experiencing a power cycling issue where your TV is turning itself on and off repeatedly.
Please try a few troubleshooting steps that may help solve the issue:
1) Check the power cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it) or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, and then plug it back in.
4) If the power cycling allows enough time in between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.
If the issue persists after these steps, then the TV will likely need service. Please contact us so that we can better investigate your issue and assist you towards a solution or replacement.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Advisor
You may need to extend the warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great TV, but died after 18 months- buy the extended warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Shull,
Thank you for your review of Samsung’s TU7000 TV and for sharing your experience with shorter than expected life. Here are some service options:
- If you have an extended warranty, you can reach out to them to have process a service request.
- If you're OUT of warranty, please use the following link to locate a service center in your area: http://www.samsung.com/us/support/service/location
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Poor sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The speakers on this tv are such poor quality!!!!! And they do this weird loud thud noise in between commercials
No, I would not recommend this to a friendNot to bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV froze and made some crazy noise and I could not cut it off. I had to unplug it and plug it back up to stop the sound.
No, I would not recommend this to a friendBrand response from Samsung
Posted .PJ711:
I am sorry that you are experiencing issues with your TU7000 4K Smart TV.
Your TV has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound.
Go to Settings > Support> Device Care > Start Device Care
For instructions on self-diagnosis tools, please visit: https://www.samsung.com/us/support/answer/ANS00077524/
You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds.
Should you need further assistance, please contact Samsung Customer Support:
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions