Customer Ratings & Reviews
- Model:
- UN58TU7000FXZA
- SKU:
- 6401726
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 58" Class 7 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and value for the price. Many also appreciated the straightforward setup and lightweight design. However, some users expressed dissatisfaction with the remote control and reported concerns about the TV's long-term reliability. A few also mentioned some software issues.
This summary was generated by AI based on customer reviews.
Terrible Picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just an awful picture. I replaced a dead 10 year old TV and picture was worse. Colors were off. Tons of artifacts. And very weird scaling that rarely uses the full screen. It's almost like they left the hardware for the 55 inch TV in this one. Had to return. Have never had a bad Samsung TV until this one. I have much cheaper TVs that outperform this one.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cuts iff while viewing , then saids no power source
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bummer:
Thank you for purchasing the Samsung AU8000 Crystal UHD TV and for sharing your review.
Please try a few troubleshooting steps that may help solve the issue:
1. Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds.
2. Check the power cord to see if there is any visible damage.
3. Plug the TV power cord back into the wall outlet. If you were using a surge protector, bypass it for now and use a wall outlet.
4. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.
If the TV continues to turn off by itself continuously, please contact our Samsung Customer Support.
You can reach us at:
1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Advisor
I do not recommend this TV in particular
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV while it lasted, after eight months two white horizontal lines appears on the screen (pixels ?) and they didn't disappear and right after one year of use, the screen went black and the sound was no more there. I did not get an extension insurance so basically I didn't have any choice but tossed. Very dissappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Daniel,
Thank you for purchasing the Samsung TU7000 and for sharing the issues you are experiencing with your unit. Your feedback is important to us and will be shared with our product teams.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/UN58TU7000FXZA
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Good image quality JUST THAT
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really slowwwwwwwww operative system. Don’t recommend , now I can’t return the item or change for another one better
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ne00ne23:
Thank you for purchasing the Samsung TU7000 TV and for your review. We appreciate you sharing your experience with the slow interface. Your feedback is important to us and will be shared with our teams.
To address your lag issue, you may want to run the self-diagnosis tool.
Go to Settings > Support> Device Care > Start Device Care
This service checks memory, frees up unused cached memory, and closes background apps. I hope this helps to solve your concerns. If the issues persist, please reach out to Samsung Customer Support:
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Avoid!! Broke within 5 months.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV 5 months ago, and some features just stopped working. Samsung blames the cable provider, the cable provider blames Samsung and BestBuy has been useless in helping resolve the issue, stating I need to work with Samsung directly. Wouldn't recommend this TV since I've now found other reviews online with the same issue happening.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for two whole weeks - then it quit connecting to the internet through our home Wi-fi. The TV had connection to the WIFI, but refused to connect to internet. Spent six hours over three days with Samsung customer service. Each 'reset' to factory default worked for a day. Returned TV to BestBuy...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Disgruntled,
Thank you for your review of the Samsung TU7000 Crystal UHD TV and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
BUYER BEWARE FOR ALL SAMSUNG TV AT BEST BUY
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tv did not work. screen black, had to exchange for a new tv from best buy. upon exchange, best buy sent an "Open Box" used TV to me and then hung up on me multiple times over phone and via chat to offer the new tv that I had purchased. BUYER BEWARE IF PURCHASING A NEW SAMSUNG TV FROM BEST BUY!! THEY WILL STEAL YOUR MONEY AND NOT OFFER ANYTHING BUT A USED TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NotNew:
I am very sorry to hear of your poor purchase experience. We hope your issue is resolved in a timely manner.
You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions or concerns regarding the usage or setup of your TV once your issue is resolved, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Died in a year
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We generally love Samsung stuff but this tv completely died in a year after we bought it. It has sound but no picture whatsoever. And it died a week after the 1 year warranty so now I’m out of luck. Worst purchase.
No, I would not recommend this to a friendBroken after only a year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke a few months after the one year warranty expires. it seems I got a dud from bear buy. It will now cost me a lot of money to get it fixed. I wonder what other brand would be better. Samsung clearly makes low quality TVs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Alexis:
Thank you for your review of Samsung’s TU7000 TV and for sharing your experience with the TV not working properly. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you soon.
~ Samsung Advisor
Broken after 10 days
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was horrible, turns on and off every 10 seconds out of no where and won’t stop. I tried looking for a solution to the issue but none of them worked. Now I would have to wait to either exchange it or get service done since it is going to be Christmas in a couple of days. I bought the TV on 12/12/20, it is 12/22/20 and now it is broken.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BenC:
Thank you for purchasing the Samsung TU7000 TV. I am sorry to hear that you are experiencing a power cycling issue where your TV is turning itself on and off repeatedly.
Please try a few trouble-shooting steps that may help solve the issue:
1) Check the power cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it) or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, and then plug it back in.
4) If the power cycling allows enough time in between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.
5) TVs which can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on. If you do not want this function, navigate to
Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off.
If the issue persists after these steps, then the TV will need service.
Please contact us so that we can better investigate your issue and assist you towards a solution or replacement.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Terrible intermittent issue
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible tv its not even 2 years old now its shutting off randomly and sometimes gets a black splotch on the screen. Wasted money and i previously only bought samsung products reconsidering.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Brian,
Thank you for your purchase and feedback on the Samsung TU7000 TV. I’m sorry to hear you’re experiencing a power cycling issue where your TV turns on and off repeatedly.
Please try a few troubleshooting steps that may help solve the issue:
1) Check the power cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it), or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, then plug it back in.
4) If the power cycling allows enough time between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software.
If the issue persists after these steps, then the TV will likely need service. Please get in touch with us so that we can better investigate your issue and assist you with a solution or replacement. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Don't buy this TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save yourself a LOT of frustration and don't buy this TV. The screen often goes to black for no apparent reason. The connection isn't stable. It's terrible. Really disappointed in Samsung. Would never buy it again and will steer clear of all Samsung products going forward if this is any indication of their quality, or lack thereof.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Iwantmymoneyback: Thank you for sharing your feedback regarding your experience with your TU7000 4K Smart TV screen randomly going blank. There are a number of reasons why this may be happening.
• Cable connection problem: Your Samsung Smart TV is likely to have a black screen issue due to the cable connection problem. Loose connections, damaged cables or inactive power sources are the probable cause of the problem on your TV.
• Sources issue: Moreover, the issue could be caused by the problems associated with the sources such as DVD player, cable box or other external sources. To find out whether the problem is with the sources, press the Menu button on your remote. If the menu appears on the screen of your TV, then the problem is with the sources.
• Inputs setting problem: The black screen issue could be due to the inputs setting problem. Your TV might be set on a wrong input. Ensure that your TV is set to the correct input to avoid this issue.
• Firmware update issue: Your TV screen might be having a black display due to the obsolete firmware. The firmware, therefore, needs to be updated to solve this issue.
• Sleep timer/power saver mode: In cases where your TV randomly goes black, the issue could be due to the sleep timer or energy-saving mode being on. Consider turning them off to see whether the problem is solved.
• Hardware failure: Also, your TV might be displaying a black screen due to the hardware failure. This could be a faulty circuit board, faulty TV panel or faulty LED on TV. For this case, you will need to seek for professional service to have your TV fixed.
Should you need further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Specialist
hardware damage after 3 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.normally i wouldnt care about having an item fail, but NORMALLY you are able to get the issue resolved and get a replacement. not this time. Ive called bestbuy everyday for the past 5 days. every time i get the runaround. my most recent interaction I was told to take it to the store and figure it out. Im a best buy elite member...I guess not anymore.
No, I would not recommend this to a friendBrand response from Samsung
Posted .gimmy:
Thank you for purchasing the Samsung TU7000 TV. I am sorry to hear that you are experiencing issues with your TV. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working after 15 days. Had to wait for Samsung repair, Best buy wouldn't help, no tv for 2 weeks
No, I would not recommend this to a friendBrand response from Samsung
Posted .dave:
I am sorry you experienced issues with your TV and need to wait for repair service. When your TV is back up and running, please contact Samsung Customer Support if you should have any questions regarding features, functions, or settings.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Defective TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horizontal lines visible across TV screen. Installed by Geek Squad. Reported to Samsung. Only 8 days in use. Repair facility notified by Samsung. However, I want a replacement TV installed by Geek Squad at no charge. I guarantee Samsung will give you a credit for the defective TV and you can absorb the fee for the Geek Squad. Thank you
No, I would not recommend this to a friendBrand response from Samsung
Posted .Stormy:
Thank you for purchasing the Samsung TU7000 TV. I am very sorry you are experiencing issues with your TV not displaying properly. Please try the following troubleshooting steps:
1) Check the antenna and input cable connections
2) Check the antenna and HDMI cable connections
3) If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, fixed horizontal, or vertical lines
4) Try changing channels using the remote control. Is the issue the same on all channels?
5) Press the Home button (looks like a house), select Source, choose another input source. Is the issue the same on all sources?
6) If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test)
7) If the problem disappears during the test, check your TV signal
(Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. Signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception
Should you need further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Broken in less than a day
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen went black same day as installed by professionals, audio continued to work perfectly fine. Made all possible attempts to fix but no luck, two hours later on the phone with customer service and can’t even have same model replacement. Disappointing is an understatement. Would not recommend this TV to anyone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Unreliable:
I am sorry to hear that you are experiencing issues with your TU7000 TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/UN43TU7000FXZA
Please give us the opportunity to assist you by So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
TV isn't good!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I usually never have issues with Samsung TVs. I've had several throughout the years but this one is really bad. The light scenes look great but on any dark or shadowy scenes it looks way too dark. As if it doesn't have backlight. You literally can't see anything and I've tried many setting and just can't get it the way I want.I hate it!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Erik:
Thank you for purchasing the Samsung TU7000 and for your review. I am very sorry you are viewing scenes that appear too dark. Samsung is aware of the problem, and a new firmware update will be released soon to address this issue.
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit.
You may want to enable automatic updates for conveniences.
Select Settings > Support > Software Update, then select Auto Update.
If you would like to update your software using USB, please check for the latest version at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/
If you need further assistance or have any questions, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Do no buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give 0 stars I would thus tv is great for the first 2 years and then year 3 it just stopped working warranty only good god 2 years and manufacture warranty only good for 1 year do not buy or get - 5 year warranty
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jarvis,
Thank you for taking the time to provide feedback on your TU7000 TV. Please know your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
We do hope you will give Samsung another chance when purchasing your next TV. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Problems after only 3 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the TV 4/30/2020 and on 7/12/2020 less then three months the TV has permanent horizontal lines running 3/4 of the way across the screen. The lines persist no matter what input I use, after several restarts, and regardless of what settings I change. *Will update upon hearing back from BestBuy and/or Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Green:
Thank you for purchasing the Samsung TU7000 TV. I am very sorry you are experiencing issues with your TV not displaying properly. Please try the following troubleshooting steps:
1) Check the antenna and input cable connections
2) Check the antenna and HDMI cable connections
3) If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, fixed horizontal, or vertical lines
4) Try changing channels using the remote control. Is the issue the same on all channels?
5) Press the Home button (looks like a house), select Source, choose another input source. Is the issue the same on all sources?
6) If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test)
7) If the problem disappears during the test, check your TV signal
(Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. Signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception
Should you need further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
One months after taking it broke down.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it on April 16. On June 1, the TV broke down. i hear sound but no picture. They said the video card was lit. The TV I new bought was broken after 1 month. When I called the service they said they could come 2 weeks later. These errors are not acceptable for a big brand like samsung. I regret that I bought it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kaan:
If you've switched on your TV and the sound comes through fine, but you're not seeing any picture; there are 3 potential issues.
1) A connection issue; the most common problem. Where there is a bad connection, faulty cables or improper installation.
2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV.
3) There is something wrong with the TV, which will require a technician to assess the TV and find a solution.
Please refer to pages 135 – 140 step-by-step troubleshooting instructions.
I hope this helps, if you should need further troubleshooting assistance while you are waiting for your service appointment, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions