Customer Ratings & Reviews
- Model:
- UN58TU7000FXZA
- SKU:
- 6401726
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 58" Class 7 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and value for the price. Many also appreciated the straightforward setup and lightweight design. However, some users expressed dissatisfaction with the remote control and reported concerns about the TV's long-term reliability. A few also mentioned some software issues.
This summary was generated by AI based on customer reviews.
Misleading size
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was supposed to be a 58 inch but it is a 50.8 inch
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi user503456,
Thank you for your purchase and feedback. Please know that we measure the screen size by measuring the screen's diagonal size, which is an industry-standard.
Should you ever have questions or need help, Samsung is here for you! Just give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Waste of Money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst TV I have ever owned and was also a lot more expensive than it is now when I purchased it. I have Xfinity and I used the Beta Stream app on this tv. I would have to uninstall it and reinstall it all the time. This could have been problems with the Beta app. However, at around the one year mark, I would get the black screen of death. I would do all of the trouble shooting steps and after two or three days, the screen would reappear. This happened all the time. It has now been over two years and no amount of troubleshooting gets the screen to come back on. I'm ready to buy a new TV and it won't be a Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi kelly,
Thank you for reviewing the Samsung TU7000 TV. We are sorry to hear about your experience with the TV screen no longer turning on. In case you have not tried these troubleshooting steps, I will put them below for you to try.
If your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV.
1. Press the Home button on the remote.
If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal.
If the menu does not appear, the TV may be having power issues.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power).
2. Confirm the TV is set to the same source as the external device.
For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1.
If the TV is set to the correct source but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced.
After reconnecting the external device, could you turn it off and back on?
3. Test the HDMI cable.
Some TVs have an HDMI cable test. Some models only have this test after a software update, and older models do not have it. If your model does not have this test or is not connected by HDMI, skip to the next step.
The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords.
To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test.
If the test says, the cable is bad, replace the cable. Service is not required.
4. Test different external devices.
The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Mine was a Lemon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased TV in May 2020. By January the TV would freeze upon startup- screen would freeze and say Samsung- Powered by Tiezen. Cycle on and off and eventually would startup. By March the TV would not startup at all- black screen. Attempted warranty repair with Samsung twice and both times the technician failed to arrive for the repair. Lost more in wages than TV is worth at this point- cheaper option is to go and purchase an LG. Most frustrating was the total lack of customer support by Samsung- they failed to stand behind this product hence the shift to LG.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CountryTime,
Thank you for your review of the Samsung TU7000. Your user experience is very important to us and will be shared with our teams.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/UN58TU7000FXZA
Please give us the opportunity to assist you by contacting Samsung Customer Support again at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
Disappointed in the Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent picture although blacks don’t show up great on 4k format. The biggest issue is my TV is completely worthless having owned it for just under two years. Something happened where the power supply broke. I called Samsung and they would do nothing for me since it was out of their one year warranty. I would expect a name brand TV to last MUCH longer than two years. Aggravating that Samsung won’t stand behind their product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Josh23:
Thank you for your review of Samsung TU7000 TV. I am very sorry you are experiencing issues with your Samsung TV and that initial troubleshooting with Samsung Support was unable to resolve your issue.
If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Advisor
Would not buy, if you do, save the box.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV on 09-26-20. Worked all the way up to 10-11-20; that's exactly 16 days after I bought it. This product lasted a whopping 16 days before the screen just went black. I could hear the TV, just could not see anything. Took it back and Best Buy did give me money back for the TV, but I had to pay $80 for the hardware, and stand. Had I known Samsung makes stuff that only last a few weeks I would have kept the packaging, and hardware. Maybe they should put a note on the box.... Just a suggestion Samsung, and Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Deltron:
If you've switched on your TV and the sound comes through fine, but you're not seeing any picture; there are 3 potential issues.
1) A connection issue; the most common problem. Where there is a bad connection, faulty cables or improper installation.
2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV.
3) There is something wrong with the TV, which will require a technician to assess the TV and find a solution.
Please refer to pages 135 – 140 step-by-step troubleshooting instructions.
https://downloadcenter.samsung.com/content/UM/202004/20200402125724749/KT2ATSCT-2.0.0_EM_KANTS_USA_ENG-US_200309.1.pdf
I hope this helps, if you should need further troubleshooting assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Constant connection issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty disappointed, especially after having great luck with Samsung TVs in the past. In the beginning it was great, other than the unintuitive guide screen. But after a few months I started having issues. The sound will occasionally go out, and it often fails to recognize some of the connected sources (plug-in, not WiFi). The only fix has been to turn the TV on & off for 10-15 minutes until it miraculously fixes itself.
No, I would not recommend this to a friendDon't Buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i have a total of four Samsung flat panel TVs. This is the newest and buy far the worst. The color looks washed out and very difficult to see picture from the sides. Have contacted Samsung support and they advised that there is no way to improve the picture. Extremely disappointed with my purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Disappointed:
Thank you for purchasing the Samsung TU7000 4K Smart TV and for your review. I am very sorry you are not completely happy with the image quality. There are several image settings you can adjust to your liking such as Picture Mode and Expert Settings.
Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > Picture > Expert Settings
For further information regarding Image Settings, please see this article:
https://www.samsung.com/us/support/answer/ANS00079295/
Should you need further assistance with settings, features, or functions, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Choose Anything Else!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is a headache. Have to reset it every time you turn it on. Picture went out completely. Wife hates it. Not a very “smart” TV at all. Wish they would replace it or let me chose another brand. Ours is a lemon. Not happy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Reconsider:
Thank you for purchasing the Samsung TU7000 and for sharing the issues you are experiencing with your unit. Your feedback is important to us and will be shared with our product teams.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/UN43AU8000FXZA
Please give us the opportunity to assist you by contacting Samsung Customer Support.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Advisor
Dont buy! IF you do get extended warranty.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Power supply failed after 14 months, was told I was better off buying a new unit. Trash. Even when it did work the image had blurred borders during sports.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Abakes:
Thank you for your review of Samsung’s TU7000 TV and for sharing your experience with the power supply. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
Should you have additional questions or wish to troubleshoot the issue, please call us at
1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
- Samsung Advisor
Do Not Recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this TV and had to return it the same day. There were horizontal lines in the display.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Britt,
Thank you for your review of this Samsung TU7000 Crystal UHD TV.
I am sorry that it did not work out for you.
Your overall customer experience feedback is important to us and will be shared with the product team.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM – 9PM EST (Mon-Fri)
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, my sincerest apologies. We hope to regain you as a customer in the future.
-Samsung Ambassador