Customer Ratings & Reviews
- Model:
- UN58CU7000FXZA
- SKU:
- 6537362
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the outstanding picture quality and ease of use of the 58” Class CU7000 Crystal UHD 4K Smart Tizen TV (2023). Many also appreciate the value for the price and vibrant colors. However, some users express dissatisfaction with the remote control's responsiveness and the lower volume levels. The smart features and ease of setup are also frequently praised.
This summary was generated by AI based on customer reviews.
Tv Samsung 58 pu
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, and good atention valió la pena comprar en bestbuy
I would recommend this to a friendPicture perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my TV and the sales rep that helped me was the best
I would recommend this to a friendNew TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung is always good quality. The delivery service was good too.
I would recommend this to a friendNo one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome the sales people were awesome my whole experience was awesome
I would recommend this to a friendTv purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product and I received great customer service
I would recommend this to a friendTV review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad but sound even with a soundbar sounds tinney.
I would recommend this to a friendTv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The very that money can buy I very plesae with mypurchase$$$$$$$$%%$$$$
I would recommend this to a friendGreat tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is great buy for the price! Can’t beat it worth every penny
I would recommend this to a friendWas great while ut lasted
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV on 2/28/2024 and on 3/07/2025 i noticed a line of distorted pixels in the middle of screen. Its past the one year warranty and i didnt purchase the extended warranty. So it seems im stuck with a beautiful Tv with a defect that started about a year from purchase so be aware
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Netflix is not working properly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything looks good. Except Netflix app is keep hanging. So, in order to see Netflix, I have to cold boot the TV every weeks. Something wrong, I do not know what is happening.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I'm very sorry you are experiencing issues with your Netflix app on the CU7000 TV. I have a few troubleshooting steps for you to try.
First, I recommend ensuring the Firmware on your TV is up to date. Go to Settings> Support> Software Update.
Next, I recommend ensuring the Netflix app is up to date by going to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Next, select the Netflix app and select "Update," if available. If the issue persists or if there is no Update available, we will try deleting and reinstalling the app. To do so, navigate to “Apps” on your Smart TV and select “Settings” from the top right corner. Next, select the app. Finally, select Delete, and select Delete again to confirm.
Then, we will reinstall the app by returning to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Click on “Netflix” and then select “Reinstall.”
If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
There is no tv available after I paid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I made my purchase at the store, they confirmed the TVs were in stock and I arranged to pick them up in the morning. However, upon my arrival, the TVs were not there. Despite the inventory indicating availability, they had no TVs in the back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TawekeA,
Thank you for sharing your experience with purchasing the CU7000 TV at Best Buy. I recommend sharing this feedback with your local Best Buy. I hope they are able to resolve your issue quickly.
If you ever have product questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for choosing Samsung!
~ Samsung Advisor
Enjoying my Samsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very much enjoying this TV. Great for my garage man cave.
I would recommend this to a friendSatisfactory
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall very satisfied with this purchase would recommend to other buyers
I would recommend this to a friendGift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for my dad as a replacement set. He love's it !
I would recommend this to a friendBuy tech plan too
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great replacement as older tv was not in my tech plasn
I would recommend this to a friendSamsung Upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV, needed to upgrade to get prime and Apple TV.
I would recommend this to a friend1000 time better than my last HiSense
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent contrast bright colors and very easy to set
I would recommend this to a friend- Pros mentioned:Picture quality
Doesn't play well withbothers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV has high quality picture however it has not worked well with our xfinity. I have used 3 sets of high-speed hdmi cables. This may have fixed it. Time will tell.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobertleeM,
Thank you for letting us know you are experiencing issues connecting your CU7000 TV to your Xfinity cable box. If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box. You may also want to change the output resolution of your devices, such as digital broadcast receivers, IPTV, and set-top boxes, to UHD or HD.
If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Power button must be pressed 4-5 times for program
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV power button has to be pressed down for 4 or 5 minutes- sometimes have to reboot by turning on and off several times before program will actually start-this has to be done each time the tv is turned off and back on
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CoraC,
I'm sorry to hear you are experiencing issues with your CU7000 TV. Please give us a call so we can better troubleshoot the issue with you or schedule service if necessary. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Work great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing fancy but it dose the job but recommend a sound bar
I would recommend this to a friend