Customer Ratings & Reviews
- Model:
- UN58CU7000FXZA
- SKU:
- 6537362
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the outstanding picture quality and ease of use of the 58” Class CU7000 Crystal UHD 4K Smart Tizen TV (2023). Many also appreciate the value for the price and vibrant colors. However, some users express dissatisfaction with the remote control's responsiveness and the lower volume levels. The smart features and ease of setup are also frequently praised.
This summary was generated by AI based on customer reviews.
Do not buy!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My old tv was a 55 in Samsung that’s at least 13 years old. I bought this tv 4 days ago because I wanted to upgrade. I regret buying it. I would return, had I kept the box. The picture quality is horrible. It loses clarity in and out. The brightness/contrast sucks! I played around with the picture settings and it was no help. The volume is horrible. I have it turned all the way up to 100 and the sound is at low/medium in loudness at best. I feel forced to buy a soundbar or surround sound at this point. I hate this TV. Never buying another Samsung again. Should have gone with my guy and bought an LG.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MoonStar,
Thank you for sharing your experience with the CU7000 TV with us. You mentioned adjusting a few settings, but I will share a few below just in case you have not tried these specific ones.
First, let's ensure you are running the latest Firmware Update.Go to Settings> Support> Software Update.
For optimal motion image performance, you may want to adjust the picture clarity setting by going to Settings > All Settings> Picture > Expert Settings > Picture Clarity Settings.
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
Regarding low volume on your TV, there are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
This TV's audio is very bad.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound in this TV is usually very uncomfortably low, no matter how its level it is adjusted. This TV also changes the sound level automatically, even if I set it up as manual. In some occasions, even if I adjust the sound to 100%, the sound level would be barely audible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MohammadT,
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
price defines quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always purchased Samsung TVs for the past 15 plus years due to the picture quality and reliability and this is the first Samsung TV that has not impressed me at all the picture is medioka , sound is not impressive and tv features
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LordPatty,
We appreciate your loyalty to Samsung and are sorry to hear the CU7000 TV is not living up to your standards. I have a few recommendations that may improve your experience.
First, let's make sure your TV is running the latest Firmware. Go to Settings> Support> Software Update.
Next, there are several picture and sound settings that you can adjust to best fit what you are watching. Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
For sound adjustments, go to Settings> All Settings> Sound.
I hope these tips help you enjoy your new product.
You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Works most of the time…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to power cycle this to get audio working 1/4 time we use the TV, occasionally the TV will go black and then come back on a couple of seconds later as well. When it works it’s great…
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JoeF,
I'm very sorry to hear that you are experiencing issues with the CU7000 TV. Please know we back this TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. So we can better assist you, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Can’t stream ESPN through Verizon
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy if you plan to stream through Verizon. I am really disappointed that I can’t return this after 15 days. I guess they made it that way on purpose.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Disappointed,
We appreciate your feedback on using ESPN through Verizon. I recommend using the ESPN app through our built-in app store or reaching out to Verizon for more information.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Stopped working 1 year later
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Tv stopped working 14 months after purchase. I didn't pay for the warranty so I'm screwed. Bestbuy says the cost of diagnoses is $125, that doesn't cover repair, so I'm better off buying another tv. My advice to you is buy another brand, or pay for the warranty.
No, I would not recommend this to a friendDead after two years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 years later it wont turn on, tried the power cycle trick and nothing.
No, I would not recommend this to a friendLasts 2 Mos, end up with huge black vertical strip
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this TV for two months before a random 4 inch vertical black strip showed up out of nowhere. No one had moved or touched the TV. I had my last Samsung TV for 15 years, I bought this brand again because I believed that it would be a high quality product. I've attempted all the fixes recommended by Samsung with no luck. DO NOT BUY THIS TV OR BRAND!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sarah,
I'm very sorry that your CU7000 TV is having image issues. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Trash
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’d give it zero stars if I could. I have had so many problems with this t.v. and that’s because we hardly use it. A true waste of money!
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv stopped working with in 2 years of using it an on top of that i cant get it fixxed because the warranty expired
No, I would not recommend this to a friendIffy on the TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mine broke within 17 days, back light burnt out. Not really understanding of the Exchange or return policy of 15 days either. A tv or any item would hopefully last longer than that 10/10.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AlexP,
I'm sorry to hear about the issues you are experiencing with your CU7000 TV's backlight. Please know we back this TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Screen Broke twice in 6 months.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought TV and have always had Samsungs- the screen stopped working within a few months. Repaired by Samsung and now half the screen is completely black. Tried everything. I'll have to switch to a different company I guess.
No, I would not recommend this to a friendWill never buy another Samsung tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was defective - after 24 days of use, tv made a loud sizzling sound and shut down; a strip of dead pixels 4" wide appeared when rebooted which made it unwatchable. This tv replaces another Samsung smart tv that had white spots all over screen after 4 years of use. Will never buy another Samsung product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Denny,
I’m sorry to hear about the issues you’ve experienced with Samsung’s CU7000 TV. Your feedback is important to us and will be shared with our product teams. Please know this is not the quality we expect from our products.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Samsung 58
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a year while I’am watching it suddenly turn off, up to now its no longer working, I tried every instruction in the manual but it failed to start.
No, I would not recommend this to a friendDon't buy.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the tv for five months and it has started flashing to black screen when turned on. Flashes from picture to black screen every couple of seconds. Turn on and off and eventually stops.
No, I would not recommend this to a friendJunk. Last Samsung I’ll buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Backlight problems after 13 months. Screen keeps going black when watching.
No, I would not recommend this to a friendJunk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Burnt out in a year, screen crapped out, powers turned off and on repeatedly at the end ,get the warranty
No, I would not recommend this to a friendDiscolored line across screen
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have another 55" version of this tv that works great. However, this one has a big line across the screen. Hope its just a defect or something.
No, I would not recommend this to a friendDefective screen after 4 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4 months into owning this tv (used as a bedroom tv) Not used daily, the screen is black for the Right 3/4 of the tv. Maybe a lemon and an anomaly, but not your best work Samsung.
No, I would not recommend this to a friendDied Month 13
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working just a tad over 12 months from date of purchase. Very disappointing.
No, I would not recommend this to a friend