Customer Ratings & Reviews
- Model:
- UN58CU7000FXZA
- SKU:
- 6537362
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the outstanding picture quality and ease of use of the 58” Class CU7000 Crystal UHD 4K Smart Tizen TV (2023). Many also appreciate the value for the price and vibrant colors. However, some users express dissatisfaction with the remote control's responsiveness and the lower volume levels. The smart features and ease of setup are also frequently praised.
This summary was generated by AI based on customer reviews.
Dead after two years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 years later it wont turn on, tried the power cycle trick and nothing.
No, I would not recommend this to a friendCan’t stream ESPN through Verizon
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy if you plan to stream through Verizon. I am really disappointed that I can’t return this after 15 days. I guess they made it that way on purpose.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Disappointed,
We appreciate your feedback on using ESPN through Verizon. I recommend using the ESPN app through our built-in app store or reaching out to Verizon for more information.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Works most of the time…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to power cycle this to get audio working 1/4 time we use the TV, occasionally the TV will go black and then come back on a couple of seconds later as well. When it works it’s great…
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JoeF,
I'm very sorry to hear that you are experiencing issues with the CU7000 TV. Please know we back this TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. So we can better assist you, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Stopped working 1 year later
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Tv stopped working 14 months after purchase. I didn't pay for the warranty so I'm screwed. Bestbuy says the cost of diagnoses is $125, that doesn't cover repair, so I'm better off buying another tv. My advice to you is buy another brand, or pay for the warranty.
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv stopped working with in 2 years of using it an on top of that i cant get it fixxed because the warranty expired
No, I would not recommend this to a friendTrash
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’d give it zero stars if I could. I have had so many problems with this t.v. and that’s because we hardly use it. A true waste of money!
No, I would not recommend this to a friendLasts 2 Mos, end up with huge black vertical strip
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this TV for two months before a random 4 inch vertical black strip showed up out of nowhere. No one had moved or touched the TV. I had my last Samsung TV for 15 years, I bought this brand again because I believed that it would be a high quality product. I've attempted all the fixes recommended by Samsung with no luck. DO NOT BUY THIS TV OR BRAND!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sarah,
I'm very sorry that your CU7000 TV is having image issues. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Iffy on the TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mine broke within 17 days, back light burnt out. Not really understanding of the Exchange or return policy of 15 days either. A tv or any item would hopefully last longer than that 10/10.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AlexP,
I'm sorry to hear about the issues you are experiencing with your CU7000 TV's backlight. Please know we back this TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Screen Broke twice in 6 months.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought TV and have always had Samsungs- the screen stopped working within a few months. Repaired by Samsung and now half the screen is completely black. Tried everything. I'll have to switch to a different company I guess.
No, I would not recommend this to a friendJunk. Last Samsung I’ll buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Backlight problems after 13 months. Screen keeps going black when watching.
No, I would not recommend this to a friendSamsung 58
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a year while I’am watching it suddenly turn off, up to now its no longer working, I tried every instruction in the manual but it failed to start.
No, I would not recommend this to a friendWill never buy another Samsung tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was defective - after 24 days of use, tv made a loud sizzling sound and shut down; a strip of dead pixels 4" wide appeared when rebooted which made it unwatchable. This tv replaces another Samsung smart tv that had white spots all over screen after 4 years of use. Will never buy another Samsung product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Denny,
I’m sorry to hear about the issues you’ve experienced with Samsung’s CU7000 TV. Your feedback is important to us and will be shared with our product teams. Please know this is not the quality we expect from our products.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Don't buy.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the tv for five months and it has started flashing to black screen when turned on. Flashes from picture to black screen every couple of seconds. Turn on and off and eventually stops.
No, I would not recommend this to a friendJunk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Burnt out in a year, screen crapped out, powers turned off and on repeatedly at the end ,get the warranty
No, I would not recommend this to a friendDiscolored line across screen
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have another 55" version of this tv that works great. However, this one has a big line across the screen. Hope its just a defect or something.
No, I would not recommend this to a friendDefective screen after 4 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4 months into owning this tv (used as a bedroom tv) Not used daily, the screen is black for the Right 3/4 of the tv. Maybe a lemon and an anomaly, but not your best work Samsung.
No, I would not recommend this to a friendDied Month 13
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working just a tad over 12 months from date of purchase. Very disappointing.
No, I would not recommend this to a friendHate this TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of trash. Display failure on day 19 of ownership. Screwy communication with Samsung on technician arrival and repair options.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AndrewM,
I'm very sorry that your CU7000 TV display failed after 19 days and that you are having a good experience with service. So we can better assist you, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Return policy horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen went bad after 20 days and bestbuy return policy is 14 days. I will never buy. Anything from best buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MichellL,
I'm very sorry your Samsung CU7000 TV screen went bad after 20 days. Please know that we back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect if purchased brand-new directly from an authorized seller.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Nope
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hated the interface and returned the same day it was delivered to exchange for an Insignia
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CharlotteF,
Thank you for your feedback on the CU7000 TV's interface. We are sorry to hear that the TV did not live up to your expectations.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be glad to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor