Customer Ratings & Reviews
- Model:
- NX60A6711SG
- SKU:
- 6447858
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the air fryer as a standout feature, with many praising its performance. The ease of cleaning and the sleek design also receive positive feedback, while some users mention the stove's quick heating capabilities. However, a small number of customers have expressed concerns about the durability of the knobs.
This summary was generated by AI based on customer reviews.
Range OK Not Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.so far the stove is OK - Best Buy isn't they failed to supply all the required parts - I had to purchase them AGAIN now the 24 'hour maximum maybe 48' hour"investigation has taken 1 1/2 weeks so far
I would recommend this to a friendMs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always like Samsung,working good,really recommend
I would recommend this to a friendAbsolute junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Nov 2022 ... convection fan went out after 6 months... now the oven doesn't heat ... you have to unplug and plug back in to "try" to get the oven to heat. I'm not sure anything is going to be done about after speaking to support both Bestbuy & Samsung :( $1000 junk that'll I'll have to purchase something else
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the importance of a working range. Allow us to help.
We recommend checking this link to help you troubleshoot if your oven does not heat.
Samsung oven temperature issues
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-does-not-heat
Here is a guide to help you if the oven fan stops working.
Samsung oven fan is making a noise, not working, or won't turn off
https://www.samsung.com/us/support/troubleshooting/TSG01001942/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150251814) to help our team pull up your information.
Have a great day.
^Camille
Oven won't maintain temperature
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new oven will not maintain temperature. For example of the oven is set to Bake at 300 degrees, it will reach temperature but 20 min after it reaches temperature it dropped to 261 degrees. Best Buy replaced it with a brand new model as I was within the 60 days of purchase. Brand new model was just installed today and the issue persists. Seems to be an issue with this Samsung model. 5 stars for Best Buy customer service 1 star for the oven itself
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know that dealing with an oven that does not maintain its temperature can be disappointing, Tana.
We suggest contacting us via the options below to speak with a live representative to assist you better with what occurs with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
- Pros mentioned:Air fry
I like the convection fan. griddle can be messy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't have much experience with ovens, but this one is better than the previous ones. I'm enjoying the air fry feature: it does make food crispier than regular baking
I would recommend this to a friend Range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cooking range is easy to operate and looks great
I would recommend this to a friendBrand response from Samsung
Posted .Hello! Thanks for your review of this Samsung range! ^Ty
Range
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really always like Samsung I recommend this brand
I would recommend this to a friendSamsung gas stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice. Easy to operate . I like this product .
I would recommend this to a friend- Pros mentioned:Air fry
Tuscan steel stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new stove , I love that I can turn on or off the oven with my phone and the air fry feature works great, the food comes out crunchy without using oil
I would recommend this to a friend NOT WORKING AFTER 1 YEAR
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The appliance was delivered damages (top was dented). It took almost two weeks to resolve the issue with BestBuy. One year and 10 days after the purchase (10 days after the warranty expiration) the display stopped working. Of course they said repairs would be at my cost and it will be just shy of 50% of the cost of a new one! It is a $1,000 disposable appliance! Budget $1,000 /year if you buy this!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the disappointment you feel regarding your control panel of the range. Allow us to assist you with this.
Below is a link to help you diagnose why the control panel stopped working.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Should you need more assistance with the cost of the repair, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146586018) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Air fry
Best purchase for our kitchen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are all about air trying and having this as an option was important for us.
I would recommend this to a friend Great oven
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great oven way better than what I had. But could do without the air fryer if you do not put something under that basket you will have a big disaster in your oven to clean up. Not to mention it will smoke like crazy and set off the smoke alarm definitely could have done without the disastrous nightmare. But other than that works great! Took off 1 star for the air frying could be better equipt to handle that.
I would recommend this to a friendPoor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The main board died and the touch pad is not usable. It just shows a C-F2 error after 2 years from the purchase. One of the knobs has also come loose. Will not recommend at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SandeepS,
We understand how you feel about your overall experience using the range. Let us help.
C-F2 means Touch IC and PCB signal malfunction.
You may refer to page 49 of the user manual for the suggested actions when the range displays an error code.
https://downloadcenter.samsung.com/content/UM/202502/20250214145920044/O_01._DG68-01338A-08_IB_FULL_NX60A6711SS_AA_EN.pdf
For further assistance with the main board and the knob, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149631442) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Pros mentioned:Air fry
Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color, the air fryer feature, and the ability to preheat from my phone!
I would recommend this to a friend - Pros mentioned:Ease of use
Great deal! love the brush black color
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price! Easy install, and very user friendly,
I would recommend this to a friend ajts
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The control panel is not back lit. Makes it very difficult to push correct buttons if you dont have light on in kitchen
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ajts,
We love that you're using our Samsung range! We appreciate your review of your experience with the product.
Should you ever need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144960970 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Terrible purchase
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst stove ever. We have had the worst lemon of an oven that I’ve ever had. We returned it after receiving it with the digital display not working. Received the next lemon. This one we have now replaced the gas starter on it 3 times! Do not buy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Amy,
We know how important it is to have a reliable appliance at home. Let us help you with your range.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your range.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148003104) to help our team pull up your information when you message us.
Thank you.
-Ricardo
- Pros mentioned:Air fry
Good oven
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great oven! Looks great and works very well. Air dry is nice feature.
I would recommend this to a friend Missing Griddle / Used / Not in excellent Conditio
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems like a good product but I didn’t look at it in detail. Advertised as an open box but it was used installed elsewhere first. Lots of hidden damages and worse of all missing the center griddle. I called but because it was an open box item they couldn’t help me. Also the receipt says in excellent conditions and is not. other that that it works great.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your overall experience purchasing this Samsung range.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Stove on 2 month delay, Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't review something I haven't received yet. Ordered the stove on 11/28/23 and was to be delivered 12/28/23 and was notified it would now not be delivered until 1/27/24. Highly disappointed as I had to wing it through the holidays.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille