Customer Ratings & Reviews
- Model:
- NX60A6711SG
- SKU:
- 6447858
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the air fry feature and overall performance as standout benefits of the 6.0 Cu. Ft. Freestanding Gas Convection Range. Many appreciate its ease of use, design, and WiFi connectivity. While the cooking performance and array of features are also appreciated, some customers have noted concerns about the control panel and knobs.
This summary was generated by AI based on customer reviews.
Absolute junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Nov 2022 ... convection fan went out after 6 months... now the oven doesn't heat ... you have to unplug and plug back in to "try" to get the oven to heat. I'm not sure anything is going to be done about after speaking to support both Bestbuy & Samsung :( $1000 junk that'll I'll have to purchase something else
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the importance of a working range. Allow us to help.
We recommend checking this link to help you troubleshoot if your oven does not heat.
Samsung oven temperature issues
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-does-not-heat
Here is a guide to help you if the oven fan stops working.
Samsung oven fan is making a noise, not working, or won't turn off
https://www.samsung.com/us/support/troubleshooting/TSG01001942/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150251814) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Overall performance
10 Star Stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We LOVE this stove. It is perfect for our home and family.
I would recommend this to a friend Great oven
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great oven way better than what I had. But could do without the air fryer if you do not put something under that basket you will have a big disaster in your oven to clean up. Not to mention it will smoke like crazy and set off the smoke alarm definitely could have done without the disastrous nightmare. But other than that works great! Took off 1 star for the air frying could be better equipt to handle that.
I would recommend this to a friend- Pros mentioned:Overall performance
fire it up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent stove for cooking everything for any occasinal
I would recommend this to a friend Oven from the future.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great features. Etc etc etc etc etc etc are all x etc
I would recommend this to a friend- Pros mentioned:Air fry
Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color, the air fryer feature, and the ability to preheat from my phone!
I would recommend this to a friend - Pros mentioned:Ease of use
Great deal! love the brush black color
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price! Easy install, and very user friendly,
I would recommend this to a friend Don't buy this range
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a year old and my oven stopped working. Don't buy this!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Eduardo C,
We understand how frustrating it must be to have your oven stop working so soon after purchase. We would love to speak with you directly to gather more information about your experience and determine the steps that can be taken to assist with your range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1152070544 to help our team pull up your information.
Leo
- Pros mentioned:Design
Luxurious look without luxurious price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung tuscan oven is beautiful to operate and adds a luxurious look
I would recommend this to a friend - Pros mentioned:Air fry
Good oven
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great oven! Looks great and works very well. Air dry is nice feature.
I would recommend this to a friend Missing Griddle / Used / Not in excellent Conditio
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems like a good product but I didn’t look at it in detail. Advertised as an open box but it was used installed elsewhere first. Lots of hidden damages and worse of all missing the center griddle. I called but because it was an open box item they couldn’t help me. Also the receipt says in excellent conditions and is not. other that that it works great.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your overall experience purchasing this Samsung range.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
- Pros mentioned:Overall performance
My Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This purchase has been wonderful. We really like the range
I would recommend this to a friend Nearly perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Huge upgrade over our old LG flattop. Looks great in out room.
I would recommend this to a friendStove on 2 month delay, Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't review something I haven't received yet. Ordered the stove on 11/28/23 and was to be delivered 12/28/23 and was notified it would now not be delivered until 1/27/24. Highly disappointed as I had to wing it through the holidays.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Samsung - 6.0 Cu. Ft. Freestanding Gas Convection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I like the range. Each of the 4 burners have different flame ranges which is nice. I have used the convection oven to bake sweet potatoes and I have used the dehydrator for mushrooms. I'm looking forward to using more features as time permits.
I would recommend this to a friendGas Leak
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Customers please, please be careful that the purchase you are receiving is "brand new" if you ordered it brand new. Not open box not a returned item from a previous customer. I know this range had a previous owner because of the flaws. When we used it for the first time we smelled GAS and had to call the Wisc. Electric Company to come to my home. They immediately disconnected the range and told us not to use it. We were told to call Best Buy to replace the range. My concern was that we ordered a NEW RANGE! Why was it leaking dangerous gas fumes? If the order was for a new range it should have delivered as "NEW". I looked at the range more closely and noticed that the Air Fryer had stains on it!. This delivery was not new. Calls were made to Best Buy regarding this matter but my family was still inconvenienced for a week waiting for an exchange. BE very careful and check your purchase right away. You can also call the manufacture to confirm if it was used or new. Hopefully that will be my only problem with this purchase.
I would recommend this to a friendTerrible purchase
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst stove ever. We have had the worst lemon of an oven that I’ve ever had. We returned it after receiving it with the digital display not working. Received the next lemon. This one we have now replaced the gas starter on it 3 times! Do not buy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Amy,
We know how important it is to have a reliable appliance at home. Let us help you with your range.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your range.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148003104) to help our team pull up your information when you message us.
Thank you.
-Ricardo
dont meet expectations
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.gas knobs become loose and gas not shut downs stainless steel get scratch very easy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Paco,
Thank you for sharing your experience with the Samsung NX60A6711SS gas range. I understand the importance of having durable and functional gas knobs and a scratch-resistant finish, especially for a stainless steel appliance intended for daily use.
For better performance with the knobs, it’s helpful to check the maintenance guidelines starting on page 38 of your user manual under the "Burner controls" section, which provides details on securing and caring for the knobs. Additionally, Samsung offers solutions for stainless steel care, beginning on page 36 under the "cleaning " the "Stainless steel surface", to help maintain its appearance. You can also explore compatible knob replacements through Samsung's parts distributor if needed.
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240517165005332/01._DG68-01338A-07_IB_FULL_NX60A6711SS_AA_EN.pdf
To check the availability and compatibility of an oven rack, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147649259) to help our team gather your information.
Have a great day.
^Charles
Samsung Firestone
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst quality I have ever seen in a Samsung the noob in the stove all of the them broke on the 3rd month and I visited Best Buy and they didn’t send me a new one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Syedusman,
I can't imagine how you are using the range with some parts broken. You may be referring to the range knobs that were damaged in the third month. To help you check the availability and compatibility of the range knobs, you can contact Samsung'sSamsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147047499 to help our team pull up your information.
Have a great day.
^Aloe
lack of control of flame
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bea cause of the burners lack of control and you cannot get burners adjusted to a extremely low flame has made this a very difficult stove to control
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry about any performance issues you may be experiencing with your product, and we would love to look into this further with you. I am including a link to a helpful troubleshooting guide to support your concerns on the cooktop (https://bit.ly/31XEGVY). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143980870) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena