Customer Ratings & Reviews
- Model:
- NX60A6711SG
- SKU:
- 6447858
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the air fryer as a standout feature, with many praising its performance. The ease of cleaning and the sleek design also receive positive feedback, while some users mention the stove's quick heating capabilities. However, a small number of customers have expressed concerns about the durability of the knobs.
This summary was generated by AI based on customer reviews.
Stain Steel Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love my new gas range stainless steel the way it fit in with everything in the kitchen I give this a 4.5 rating
I would recommend this to a friendBad item no buying
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.And 1 year not work tha oven its soo but best buy not healt for nothing and ignoring my calls and i go to the store not buddy help
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand how important it is to have a reliable appliance at home. Let us help you with your range.
Here is a link for troubleshooting steps for your oven that stopped working; kindly click the embedded words.
Samsung range, oven, or cooktop will not turn or stay on.
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147822756) to help our team pull up your information when you message us.
Thank you.
-Ricardo
More than I wanted to spend but it has everything
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like everything about it so far. Pore heat time is quicker than I am used to. Everything has cooked evenly.
I would recommend this to a friend10 Star Stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We LOVE this stove. It is perfect for our home and family.
I would recommend this to a friendfire it up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent stove for cooking everything for any occasinal
I would recommend this to a friendOven from the future.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great features. Etc etc etc etc etc etc are all x etc
I would recommend this to a friendSamsung Tuscan range
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great range, set up and delivery went great. Love the new color
I would recommend this to a friendNice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice but a little hard to install. Make sure to watch videos for installation.
I would recommend this to a friendRange
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product and also you can connect to app SmartThings where u can monitor.
I would recommend this to a friendLuxurious look without luxurious price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung tuscan oven is beautiful to operate and adds a luxurious look
I would recommend this to a friendMy Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This purchase has been wonderful. We really like the range
I would recommend this to a friendstove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my stove it has a great oven and the range is great
I would recommend this to a friendDisappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got this as open box, very disappointed. The stove and oven had oil and food like it was used for months. The back of the oven control was taken off and not installed correctly. 3 weeks in and still looking for a propane conversion kit. I feel very taken by the best buy crew that mislead us.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate your review of the experience of receiving an open box range with oil and food on the stove and oven, and the back oven control was taken off and installed incorrectly.
To better assist you with this issue, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
New Appliances
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as described and fits in well with the other appliances I've purchased.
I would recommend this to a friendbad item
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have use it only 5 months, now the turning knot fall off, and I dont even know how to fix it, it's not a quality item
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Lzzzzz,
Thank you for leaving us a review of your overall experience with the knobs of your Samsung range. We'll be glad to help you.
To better assist you, please get in touch with our Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG), so we can answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica
Samsung gas stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard time with burners. Really bad quality on the right side burners.
No, I would not recommend this to a friendSorry call manufacturers , no geeks here to help?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 month I’m having trouble with flames burning yellow, I also purchased Best Buy total!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AlanP,
Having a different color of the flame makes us feel concerned about what it means. Let us help you with the range.
Here is a link to help you with the flame of the range. Please see the "All flames are yellow or orange" section. Follow the steps and click the hyperlinks for further help.
Flame issues on Samsung gas cooktop or range.
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#flame-is-an-unusual-color
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146477751 to help our team pull up your information.
Have a great day.
^Aloe
do not buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.temp not right. hard to light burners. it schaches super easy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how inconvenient it is to deal with all this with your range, JeffF. We're here to assist.
Here is a link containing information about correcting the oven temperature. Select the bullet point similar to what you're experiencing with the oven for the troubleshooting steps.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Below is a link with details on what to do if the burner takes a long time to turn on. Browse the guide until the "Burner has a delay before it ignites" for the troubleshooting steps. It also contains another resource about cleaning the gas cooktop, which we suggest checking too.
The burner does not ignite, and other ignition issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#burner-does-not-ignite-and-other-ignition-issues
We have also provided the links detailing the best way to clean the gas cooktop. We suggest checking the hyperlinks attached to the first link for other helpful tips. You may watch the second link video from 1:35 until the end.
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
How to clean electric and gas ranges:
https://www.youtube.com/watch?v=pCLkUo4ns6w
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146722080) to help our team pull up your information when you message us.
Thank you.
-Angelica
Rubber feet on range grates melted one by one
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rubber feet on range grates melted one by one, bad quality parts used in this expensive range.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ES657,
Thank you for your honest feedback, and we hope you are in good health. We are saddened to know that this has happened to you. What you have gone through is not the experience we want for our customers. Your feedback helps us understand where we can take steps to improve our product and service.
You may purchase replacement rubber feet from our authorized distributor for parts and accessories if your range is out of warranty. I have shared their website below.
http://www.samsungparts.com/
Your range is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year Parts and Labor.
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/NX60A6711SS/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144608109
Leo
Don’t buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oven doesn’t get hot. Air fry mode is a joke. Fan only works some of the time. Will try to return
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings, Alex!
Thank you for your review. Let me send some links to help you with your oven fan and temperature concerns.
Here is the information about the Samsung oven that does not heat:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-heat
Another is about the Samsung oven fan not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001942/
Use Air Fry mode on your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00088063/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144987740 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel