Customer Ratings & Reviews
- Model:
- NX60A6711SS
- SKU:
- 6447915
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the air fry option, ease of use, and WiFi capabilities of the 6.0 Cu. Ft. Freestanding Gas Convection+ Range. Many appreciate the design and overall look, with some specifically mentioning the stainless steel and burner size. However, there were a few complaints regarding the appearance of the knobs.
This summary was generated by AI based on customer reviews.
Great for a middle size family use
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cooks much faster than the electric one we had before
I would recommend this to a friendGood product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product and is good value for money. Will recommend.
I would recommend this to a friendThe best Range ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best and the top of the line in it’s class.
I would recommend this to a friendOven won't maintain temperature
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new oven will not maintain temperature. For example of the oven is set to Bake at 300 degrees, it will reach temperature but 20 min after it reaches temperature it dropped to 261 degrees. Best Buy replaced it with a brand new model as I was within the 60 days of purchase. Brand new model was just installed today and the issue persists. Seems to be an issue with this Samsung model. 5 stars for Best Buy customer service 1 star for the oven itself
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know that dealing with an oven that does not maintain its temperature can be disappointing, Tana.
We suggest contacting us via the options below to speak with a live representative to assist you better with what occurs with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Range OK Not Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.so far the stove is OK - Best Buy isn't they failed to supply all the required parts - I had to purchase them AGAIN now the 24 'hour maximum maybe 48' hour"investigation has taken 1 1/2 weeks so far
I would recommend this to a friendRange
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great range excellent customer service very good price
I would recommend this to a friendLove at first cook
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely am in love with this range! Yesssssss
I would recommend this to a friendMs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always like Samsung,working good,really recommend
I would recommend this to a friendRange
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cooking range is easy to operate and looks great
I would recommend this to a friendBrand response from Samsung
Posted .Hello! Thanks for your review of this Samsung range! ^Ty
NOT WORKING AFTER 1 YEAR
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The appliance was delivered damages (top was dented). It took almost two weeks to resolve the issue with BestBuy. One year and 10 days after the purchase (10 days after the warranty expiration) the display stopped working. Of course they said repairs would be at my cost and it will be just shy of 50% of the cost of a new one! It is a $1,000 disposable appliance! Budget $1,000 /year if you buy this!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the disappointment you feel regarding your control panel of the range. Allow us to assist you with this.
Below is a link to help you diagnose why the control panel stopped working.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Should you need more assistance with the cost of the repair, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146586018) to help our team pull up your information.
Have a great day.
^Camille
Samsung gas stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice. Easy to operate . I like this product .
I would recommend this to a friendPoor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The main board died and the touch pad is not usable. It just shows a C-F2 error after 2 years from the purchase. One of the knobs has also come loose. Will not recommend at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SandeepS,
We understand how you feel about your overall experience using the range. Let us help.
C-F2 means Touch IC and PCB signal malfunction.
You may refer to page 49 of the user manual for the suggested actions when the range displays an error code.
https://downloadcenter.samsung.com/content/UM/202502/20250214145920044/O_01._DG68-01338A-08_IB_FULL_NX60A6711SS_AA_EN.pdf
For further assistance with the main board and the knob, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149631442) to help our team pull up your information when you message us.
Thank you.
-Angelica
Great oven
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great oven way better than what I had. But could do without the air fryer if you do not put something under that basket you will have a big disaster in your oven to clean up. Not to mention it will smoke like crazy and set off the smoke alarm definitely could have done without the disastrous nightmare. But other than that works great! Took off 1 star for the air frying could be better equipt to handle that.
I would recommend this to a friendajts
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The control panel is not back lit. Makes it very difficult to push correct buttons if you dont have light on in kitchen
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ajts,
We love that you're using our Samsung range! We appreciate your review of your experience with the product.
Should you ever need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144960970 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
dont meet expectations
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.gas knobs become loose and gas not shut downs stainless steel get scratch very easy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Paco,
Thank you for sharing your experience with the Samsung NX60A6711SS gas range. I understand the importance of having durable and functional gas knobs and a scratch-resistant finish, especially for a stainless steel appliance intended for daily use.
For better performance with the knobs, it’s helpful to check the maintenance guidelines starting on page 38 of your user manual under the "Burner controls" section, which provides details on securing and caring for the knobs. Additionally, Samsung offers solutions for stainless steel care, beginning on page 36 under the "cleaning " the "Stainless steel surface", to help maintain its appearance. You can also explore compatible knob replacements through Samsung's parts distributor if needed.
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240517165005332/01._DG68-01338A-07_IB_FULL_NX60A6711SS_AA_EN.pdf
To check the availability and compatibility of an oven rack, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147649259) to help our team gather your information.
Have a great day.
^Charles
Stove on 2 month delay, Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't review something I haven't received yet. Ordered the stove on 11/28/23 and was to be delivered 12/28/23 and was notified it would now not be delivered until 1/27/24. Highly disappointed as I had to wing it through the holidays.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Range gas
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the same range I purchased from Home Depot that failed within 3 months and was a real hassle with getting it fixed with 3 service calls and no success, resulting in getting money back so after time I decided to buy the same range from Best Buy due to Geek Squad
I would recommend this to a friendSamsung Firestone
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst quality I have ever seen in a Samsung the noob in the stove all of the them broke on the 3rd month and I visited Best Buy and they didn’t send me a new one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Syedusman,
I can't imagine how you are using the range with some parts broken. You may be referring to the range knobs that were damaged in the third month. To help you check the availability and compatibility of the range knobs, you can contact Samsung'sSamsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147047499 to help our team pull up your information.
Have a great day.
^Aloe
Cheap
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grates are heavy to lift. Not easy to clean. The griddle with the middle burner is to small to use. I will be having a tech come out in 2 years to serviced. Will not by Samsung appliance again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LisaW,
Maintaining the range takes a lot of effort. Let us help you with the range.
How to clean your Samsung gas cooktop.
https://www.samsung.com/us/support/answer/ANS00049945/
Also, to help you utilize the griddle, please see the "Griddle" section on page 19 of the user's manual for reference.
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240517165005332/01._DG68-01338A-07_IB_FULL_NX60A6711SS_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147635369) to help our team pull up your information.
Have a great day.
^Aloe
Oven sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The oven doesn’t work very well out food takes longer than usual I don’t recommend it at all
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Samer,
We understand how important it is to have a reliable appliance at home. Let us help you with your range.
Here is a link for troubleshooting steps for your oven that cooks longer than it should; kindly choose the one that matches and click the embedded words.
Samsung oven temperature issues.
https://www.samsung.com/us/support/troubleshoot/TSG10001298/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149190423) to help our team pull up your information when you message us.
Thank you.
-Ricardo